Why Join Transcom?

Transcom is a global leader in customer experience with over 30,000 specialists across 90 contact centers in 29 countries, serving international brands in 33 languages. Join our dynamic, multicultural, and supportive environment in Rende, Italy, where we prioritize work-life balance, informal management, and team collaboration. We welcome you as you are and invest in your growth through Transcom University e-learning. Build your future with us—no limits to what we can achieve together.

Role Description

As a Telephone Consultant for Protected Categories (L.68/99) in Inbound Banking Customer Service, you'll provide top-tier assistance on financial, insurance, and banking services. After comprehensive training, manage inbound calls to resolve inquiries, boost satisfaction, and support clients effectively.

Key Responsibilities

• Handle requests for information on active products/services.
• Inform customers about current campaigns.
• Update and maintain customer databases.
• Deliver solutions focused on customer satisfaction in a part-time (21 hours/week) shift-based role with smart working options.

Requirements

We seek passionate individuals belonging to protected categories (L.68/99) with a drive for customer satisfaction.

Qualifications & Skills

• High school diploma or equivalent.
• Preferred contact center experience.
• Strong problem-solving abilities.
• Excellent relational, listening, and communication skills.
• Goal-oriented with customer focus.
• Proficient in MS Office (Word, Excel, PowerPoint) and IT tools.

Benefits

• Indefinite part-time contract (21 hours on rotating shifts).
• Smart working flexibility.
• Global culture emphasizing work-life balance.
• Supportive, team-driven workplace.
• Ongoing professional development.

Open to all genders (L.903/77). Personal data processed per GDPR and Italian law. Send your CV and intro today!