Training Supervisor - Join Transcom's Dynamic Team in Pasig-Tiendesitas
Transcom
Training Supervisor - Join Transcom's Dynamic Team in Pasig-Tiendesitas
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, and our Pasig-Tiendesitas site is at the heart of our Philippine operations. Join our supportive family where your leadership can drive team success in a fast-paced BPO environment. Enjoy a collaborative culture, growth opportunities, and recognition for your contributions.
Role Description
As Training Supervisor, you'll lead and develop customer service representatives (CSRs) to exceed performance targets. Focus on people management by boosting motivation and teamwork; drive performance through target setting and monitoring; deliver tailored training with hands-on sessions, pulse checks, and office hours; ensure quality via coaching and evaluations; and optimize operations with ACD and dialing systems.
Key Responsibilities
- Adapt leadership to individual needs, promote initiatives, and handle disciplinary actions.
- Review reports, set targets, conduct 50+ weekly coaching sessions, and maintain <4% absenteeism.
- Customize training for roles/skill levels, stay updated on products, collaborate with teams, and assess effectiveness.
- Manage daily learner communication, follow up on progress, and analyze gaps using reports.
- Monitor schedule adherence and system efficiency.
Requirements
We're seeking proactive leaders with call center experience, expert coaching skills, and strong organizational abilities. Key traits include proficiency in reporting, multitasking, communication, and pivoting between admin and training tasks. Passion for employee development and meeting targets is essential.
Benefits
Thrive with competitive pay, health coverage, incentives, ongoing training, and a fun team atmosphere. Advance your career at Transcom while making a real impact.
Locations
- Pasig- Tiendesitas, Philippines
Salary
480,000 - 720,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team motivationintermediate
- Performance analysis and reportingintermediate
- Training program customization and facilitationintermediate
- Coaching and feedback deliveryintermediate
- ACD and outbound dialing system managementintermediate
- Multitasking and organizational proficiencyintermediate
Required Qualifications
- Experience in call center operations or customer service training (experience)
- Strong communication and interpersonal skills (experience)
- Proficiency in performance reporting and data analysis (experience)
- Expert coaching skills in call handling and rep behaviors (experience)
- Ability to adapt leadership to individual needs (experience)
Responsibilities
- Promote team motivation, satisfaction, and adherence to targets
- Monitor and meet production goals, conduct appraisals and coaching sessions
- Customize and deliver training programs, including hands-on workshops and pulse checks
- Analyze performance reports, manage ACD systems, and administer dialing operations
- Foster teamwork, handle disciplinary actions, and ensure low absenteeism
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Career growth opportunities within Transcom
- general: Paid training and professional development
- general: Team-building activities and employee recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Training Supervisor - Join Transcom's Dynamic Team in Pasig-Tiendesitas @ Transcom.
Related Books and Jobs
Training Supervisor - Join Transcom's Dynamic Team in Pasig-Tiendesitas
Transcom
Training Supervisor - Join Transcom's Dynamic Team in Pasig-Tiendesitas
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, and our Pasig-Tiendesitas site is at the heart of our Philippine operations. Join our supportive family where your leadership can drive team success in a fast-paced BPO environment. Enjoy a collaborative culture, growth opportunities, and recognition for your contributions.
Role Description
As Training Supervisor, you'll lead and develop customer service representatives (CSRs) to exceed performance targets. Focus on people management by boosting motivation and teamwork; drive performance through target setting and monitoring; deliver tailored training with hands-on sessions, pulse checks, and office hours; ensure quality via coaching and evaluations; and optimize operations with ACD and dialing systems.
Key Responsibilities
- Adapt leadership to individual needs, promote initiatives, and handle disciplinary actions.
- Review reports, set targets, conduct 50+ weekly coaching sessions, and maintain <4% absenteeism.
- Customize training for roles/skill levels, stay updated on products, collaborate with teams, and assess effectiveness.
- Manage daily learner communication, follow up on progress, and analyze gaps using reports.
- Monitor schedule adherence and system efficiency.
Requirements
We're seeking proactive leaders with call center experience, expert coaching skills, and strong organizational abilities. Key traits include proficiency in reporting, multitasking, communication, and pivoting between admin and training tasks. Passion for employee development and meeting targets is essential.
Benefits
Thrive with competitive pay, health coverage, incentives, ongoing training, and a fun team atmosphere. Advance your career at Transcom while making a real impact.
Locations
- Pasig- Tiendesitas, Philippines
Salary
480,000 - 720,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team motivationintermediate
- Performance analysis and reportingintermediate
- Training program customization and facilitationintermediate
- Coaching and feedback deliveryintermediate
- ACD and outbound dialing system managementintermediate
- Multitasking and organizational proficiencyintermediate
Required Qualifications
- Experience in call center operations or customer service training (experience)
- Strong communication and interpersonal skills (experience)
- Proficiency in performance reporting and data analysis (experience)
- Expert coaching skills in call handling and rep behaviors (experience)
- Ability to adapt leadership to individual needs (experience)
Responsibilities
- Promote team motivation, satisfaction, and adherence to targets
- Monitor and meet production goals, conduct appraisals and coaching sessions
- Customize and deliver training programs, including hands-on workshops and pulse checks
- Analyze performance reports, manage ACD systems, and administer dialing operations
- Foster teamwork, handle disciplinary actions, and ensure low absenteeism
Benefits
- general: Competitive salary and performance-based incentives
- general: Comprehensive health insurance and wellness programs
- general: Career growth opportunities within Transcom
- general: Paid training and professional development
- general: Team-building activities and employee recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Training Supervisor - Join Transcom's Dynamic Team in Pasig-Tiendesitas @ Transcom.
Related Books and Jobs