Employment Type:
Full time

Shift:
Day Shift

Description:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are seeking to add an Access Team Specialist to support specific clinic locations in taking care of patients’ administrative needs.  This includes answering the phone, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will utilize our electronic record system to verify and update patient demographic information as well as post and balance payments collected. 

To be successful in this role, you must be friendly and able to provide excellent customer service. You'll collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with Saint Alphonsus’ values and missions.

LOCATION AND HOURS:

These positions will support patients from specific clinics, while working in our office near Emerald Street and Benjamin Lane in Boise. You will work daytime office hours Monday - Friday.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent required.
• Previous experience in hospital, medical or insurance office setting preferred.
• Experience with process improvement or lean philosophy preferred.
• Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.

ESSENTIAL FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. 
• Excellent customer service skills required to interact with patients, physicians and staff to maintain and promote positive relationships.
• Demonstrates ability to efficiently organize work and maintain a high level of accuracy and productivity.
• Work as part of a team with demonstrated listening skills, independent problem solving, decision-making skills, the ability to use critical thinking skills, and participate in effective group decision-making.
• Computer skills including Outlook, MS Office products and Practice Management software.
• Well-developed English verbal and written communication skills to portray a professional customer image.
• Ability to learn and maintain a comprehensive knowledge of the healthcare community, including all specialties and all providers. 
• Ability to work independently with minimal supervision as part of a team working with others to solve problems, improve workflow, assure back up, and achieve an enjoyable work atmosphere.
• Independently schedules appointments in the electronic health record using variable templates and per provider preferences.
• Collects and validates patient demographic information including insurance type and patient contact information maintaining confidentiality of all patients’ health and financial information according to HIPAA standards.
• Collaborates with designated clinic contacts to facilitate unusual appointments or new patient requests.
• Handles multiple telephone lines, politely and effectively.

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.