Employment Type:
Part time

Shift:
12 Hour Day Shift

Description:

Job Title: CCU Patient Care Specialist Department/Subsidiary: Critical Care Unit

Job Code: Effective Date:

JOB SUMMARY

The CCU Patient Care Specialist provides care to patients in the Critical Care Unit under the supervision of the registered nurse. This care focuses primarily on personal hygiene, nutritional needs, and activities of daily living. The CCU Patient Care Specialist performs receptionist, secretarial, housekeeping, and restocking duties and serves as a communication liaison in the department. With excellent customer service skills, the CCU Patient Care Specialist performs sterile and non-sterile specimen collection (phlebotomy and straight catheterizations) after completing skill competency validation, in accordance with MercyOne North Iowa policy and procedure guidelines.

ORGANIZATIONAL SUMMARY

A. Reports to: Clinical Nurse Director/CCU Clinical Leader

B. Supervises: None

C. Key Working Relationships: Other Nursing colleagues, ancillary and medical staff

D. Primary Customer Groups: Patients, families, and visitors

E. Age/Population of Patients Served:

Neonatal Adolescent X Geriatric

Pediatric X Adult X All Ages

ESSENTIAL FUNCTIONS

A. Assists with the patient’s physical, psychosocial, environmental, spiritual, social, and educational needs and supports the patient's plan of care throughout the patient’s stay.

B. Effectively communicates pertinent patient changes/conditions to the Registered Nurse and multidisciplinary team to achieve desired patient outcomes, and documents in the electronic/paper medical record in an accurate/timely manner.

C. Provides for patient comfort, safety, and protects dignity, privacy, and confidentiality.

D. Communicates with internal/external customers/colleagues in a courteous, positive, empathic, and professional manner, and accepts assignments willingly.

E. Attends and participates in departmental/organizational meetings, in-services, and educational opportunities. Department meeting attendance requirement: 80%, with 50% in person if department meetings are available by webinar

F. Serves as a steward for the hospital’s human and material resources. Meets productivity expectations of the unit/department as defined by the unit director. Utilizes and maintains appropriate supplies in the department. Checks oxygen tanks throughout the unit and replaces as needed. Ensure rooms are set up, the bed is zeroed, and all supplies required for admission are available. Performs QC on NovaStat glucometers and restocks supplies needed for point-of-care blood glucose testing.

G. Verify in chart EKGs to be completed on patients and complete, print, save, and send to Muse.

H. Supports staffing needs for patient care as needed, while being flexible with schedule and hours.

I. Adapts positively to the ever-changing health care environment by supporting technology and process changes. Willing to learn new things, is open to change, and maintains a calm, positive manner under stressful conditions.

J. Performs technical skills as delegated. Demonstrates proficiency in the use of equipment and patient care procedures, including catheterizations, according to MercyOne's policy and procedural guidelines.

K. Following established standard work practices and using established safety precautions,

collects blood specimens utilizing the appropriate venipuncture (Can they be trained to draw from CVC lines?) or capillary fingerstick with patients of all age groups, including adolescents, adults, and geriatrics.

1. Collects routine therapeutic phlebotomies, point of care testing, and completes annual competencies.

2. Accurately identifies patients before collection of specimens using two patient identifiers, and then accurately labels the specimens in the presence of the patient as established by laboratory policy.

3. Operates computer equipment and software programs relative to the performance of essential job functions and other laboratory-related requirements. Follows and understands downtime procedures when any or all computer systems that affect laboratory orders are down.

L. May gather laboratory results, radiology reports, medical records, and other data for review by the physician. The physician will review all data.

M. Complete daily crash cart checks, check expiration dates of supplies used for patient care, including outdates of life-saving drugs in Armstrong carts in patient rooms.

N. Takes an active role in supporting and assisting patients to provide progressive upward mobility. Assists with PT in providing mobility for the patient.

O. Ensure all patients are adequately turned as per policy and/or patient condition requires. Champion and take a lead role in supporting, promoting, and providing expectations for the LEAF turn assistance device. Provide hands-on support, troubleshooting, and training to colleagues, helping to establish best practices for using the LEAF device to its full potential, thereby improving patient care and operational efficiency.

P. Champion skin prevalence, awareness, and promotion of support to identify preexisting skin issues/pressure ulcers or those patients at high risk for pressure ulcers or the development of other skin issues. Assist with dressing changes to be completed.

Q. Are competent in understanding the quality measures in CCU, e.g., CAUTI, CLABSI, VAP, and skin breakdown/pressure ulcers, and support policies to ensure safe practice to prevent HAI.

R. Ensure that all patients meeting guidelines for CHG bathing are being bathed and assist nursing in the completion of the task.

S. May communicate waits and delays as directed by the nurse or physician.

T. Are competent in EMR navigation and functionality as appropriate for their department and role in the organization.

U. Maintains required department confidentiality and abides by HIPAA regulations.

V. Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments.

W.Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development, and participates in medical center and/or departmental education programs

X. Communicates with and performs duties following the philosophy of MercyOne Medical Center – North Iowa Mission, Vision, Values, and Cultural Beliefs.

Y. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment.

Z. Performs other responsibilities as requested by supervisor, manager, or department head.

ADDITIONAL FUNCTIONS

A. Assists in maintaining adequate supplies on the unit.

B. Serves as a preceptor for new staff.

C. Serves on unit-specific committees, promoting quality, patient care, skill/technical knowledge, individual development, and personal growth

POSITION QUALIFICATIONS

A. Education [formal]:

1. A high school diploma or equivalent is preferred.

AND one of the following:

2. Successful completion of a formal Nurse Aid course/training verified through transcript or original program certificate of completion, required.

OR

3. Currently enrolled in an A.D.N., B.S.N., program with successful completion of first semester of A.D.N. program; OR first year completion of nursing courses in BSN; OR

Graduate of an A.D.N., Diploma, BSN; MA, Surgical Tech, or LPN program; OR EMS, or EMT.

OR

4. Registered on the State of Iowa Nurse Aide registry listing as “Active” or eligible, preferred.

OR

Hired into MercyOne North Iowa TNAP program

OR

5. Paramedic

B. Experience:

1. Nursing Assistant experience preferred

2. Basic computer skills required.

3. Previous blood drawing is preferred.

4. Medical terminology training or proficiency preferred.

C. Special Skills and Competencies:

1. Ability to prioritize multiple orders or requests rapidly and accurately to provide timely service to all patients.

2. Must have excellent customer service skills.

3. Must have the ability to communicate effectively with other hospital personnel and patients.

4. Must be able to work independently and follow through on assignments with minimal direction.

5. Understands that errors may have serious consequences for patients.

6. Must be able to read, write, and/or speak English.

7. Completes the following mandatory courses (check all that apply):

X Must provide proof of Basic Life Support (BLS Provider-American Heart Association or Professional Rescuer-American Red Cross) before employment or within 60 days of hire and maintain current status.

X Must provide proof of Mandatory Reporting for Child and Dependent Adult Abuse training before employment or within 6 months of hire and maintain current status per State of Iowa guidelines

Completes Advanced Cardiac Life Support (ACLS) – American Heart Association within 6 months of hire and maintains current status.

Completes Pediatric Advanced Life Support (PALS) – American Heart Association within 6 months of hire and maintains current status.

Completes Neonatal Resuscitation Program (NRP) – American Heart Association within 6 months of hire and maintains current status.

Completes Crisis Prevention Intervention (CPI) Training within 6 months of hire and maintains current status.

Completes Trauma Nurse Core Course (TNCC) within 6 months of hire and maintains current status.

Motor Vehicle:

_____ MercyOne Vehicle [select this for positions required to drive a MercyOne owned Vehicle]

· If required to operate MercyOne vehicle, will need to have proof of and maintain valid driver's license on file with Human Resources.

· Note any special licenses or requirements for MercyOne vehicle operation (i.e. CDL)

______________________

_____ Personal Vehicle [ select this for positions where colleagues are required to drive on a daily or weekly basis, other than to/from work]

· If required to operate personal vehicle, will need to have proof of and maintain valid driver's license and adequate insurance coverage on file with Human Resources

_x__ N/A [all others]

· All colleagues, who may drive on occasion for their job, are required to carry the minimum State of Iowa required car insurance on their personal vehicle and have a valid driver's license. Compliance with occasional driving requirements is the responsibility of the colleague and will not be monitored by Human Resources. However, colleagues could be asked to show proof of insurance or driver's license as a requirement for employment.

MACHINES, TOOLS AND EQUIPMENT

A. (List machines, tools and equipment that serve a major function of the job, use group titles of equipment, identify unique or specialized equipment.)

Hospital Bed Computer Monitors Needle

Wheelchair Telephone Oxygen Tanks/Holders I V Pole

Chair Nurse Call System Pulse Oximetry Infusion Pump

Slide Boards Spacelabs Monitor Blood Pressure Cuff LEAF Device

Patient Lifting Equipment Supply Cabinets ECG Monitor NovaStat Glucometer

REVIEWED/COMPLETED BY: Dayna Strauss BSN RN 4/2025

Title Name

Director

PHYSICAL JOB DEMANDS

(This section completed in cooperation with the Ergonomic Specialist)

Department : Position: Nurse Assistant

ESSEN is marked with an X if the particular demand or category is

relevant to the purpose of the job. Frequency Ratings Continuously- 67-100 % or 62 times an hour Frequently – 34-66 % or 12-62 times an hour Occasionally – 0-33 % or 1-12 times an hour Rarely- 7 or less times a day (R) Weekly – Once a week ( W )

Physical Demand E S S E N Rarely/ Weekly O C C A S F R E Q Q. C O N T. Max. Weight (lbs) Usual Weight (lbs) COMMENTS

S

T

R

E

N

G

T

H Lifting - Floor to waist X 30 lbs. Rarely 20 lbs CPM / Soiled Linen bags Lifting - Waist to Shoulder X 35 lbs. Rarely 20 lbs Limb Holding / Soiled Linen Bags / clean line Lifting – Shoulder to Over Head X 20 lbs. Rarely 10 lbs Soiled Linen Bags into Tripper or chute / Clean Linen / Supplies Carrying - With Handles X 50 lbs. Rarely 35 lbs Patient transfer with gait belt for handle / various pumps and equipment Carrying - Without Handles X 30 lbs. Rarely 5 lbs. CPM Machine / Charts / Clean Linen Pushing - Upper Extremity X 50 lbs. Rarely 35 lbs Lateral transfer and repositioning of patient / Office Chair / bed side table Pushing - Hip/Leg Assist X 50 lbs. Rarely 35 lbs Patient in wheelchair, bed / On Gurney for up to 400 ft. Pulling - Upper Extremity X 50 lbs. Rarely 35 lbs Lateral Transfer / repositioning patient in bed Pulling - Hip/Leg Assist X 50 lbs. Rarely 35 lbs Patient in Wheelchair, bed / on Gurney for 5-10 ft. Reach - Shoulder or Above X X Supplies / various pumps / Clean Linen Reach – Shld/Above extnd Rarely Reach - Below Shoulder X X Most work occurs here Physical Demand E S S E N Rarely/ Weekly O C C A S F R E Q Q. C O N T. Max. Weight (lbs) Usual Weight (lbs) COMMENTS Reach - Bel. Shlder extnd Rarely Handling X X Gripping X X Gait belt / Slide sheet or board / Clean Linen/ Blood pressure Cuff bulb Fine Finger Movements X X

E

N

E

R

G

Y Aerobic (percent) X 90 % Anaerobic (percent) X 10 % High Energy Expenditure X 10 % Low Energy Expenditure X 90 %

P O S T U R E + M O B I L I T Y Neck - Static Flexion X X Neck - Static Neutral X X Neck - Static Extension X X Neck - Rotation X X Throwing N/A Sitting X X Standing X X Walking X X Climbing - Arms and Legs X Rarely Stairs Climbing - Legs Only X Rarely Stairs Bending/Stooping X X Crouching X X Kneeling X X Crawling Rarely Twisting X X Balancing X X Unsteady Patient / Patient transfer Running/jumping N/A

G

E

N

E

R

A

L Traveling Work Alone X X Interact with Public X X Operate Equip/Machinery X X Irregular/Extended Hours X Rarely If Inclement weather for Staffing

P E R C E P T I O W O R K E N V I R O N M E N T Hearing - Conversations X X Hearing - Other Sounds X X Vision - Far X X Vision - Near X X Vision - Color X X Vision - Depth X X Feeling (Tactile) X X Reading X X Writing X X Speech X X PHYSICAL DEMAND E S S E N Rarely Weekly O C C A S F R E Q C O N T COMMENTS Inside Work X X Outside Work X Rarely Taking patient to car at discharge / Transport van – west campus Hot Conditions >77 deg. F X Rarely Taking patient to car at discharge / Transport van – west campus Cold Conditions <50 deg. F X Rarely Taking patient to car at discharge / Transport van – west campus Humid X Rarely Taking patient to car at discharge / Transport van – west campus / shower Dust N/A Vapor Fumes X X Hazardous Machines N/A Proximity to Moving Object X X Noise X X Electrical Hazard X X Sharp Tools X Needles Radiant/Thermal Energy X X Radiators Slippery Conditions X X

Vibration and Related Rarely Chemical Irritants X X Organic Substances X X Medical Waste X X Blood Products X X Congested Worksite X X Lighting - Direct X X Lighting - Indirect X X Lighting - Adjustable Rarely Lighting - Fluorescent X X Main Source Lighting - Incandescent X X Lighting - Shadows etc. X

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.