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Join the MercyOne Family! We are looking to hire a Clinic Receptionist!

Position:

Clinic Receptionist

Position Purpose:

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment. 

Hours:

• Full Time

• 40 hours/week

• This position may call for differing start times on a rotating schedule with other front office staff throughout the week--i.e., "Opening" shifts from 7/7:15 AM-4:15 PM, and "Closing" shifts starting at 8:15 AM-5:15 PM.

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  

  ​​Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies. 

  Answer phone calls and direct them appropriately. 

  Schedule appointments according to office guidelines.  

  Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 

  Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.  

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Minimum Qualifications:

• High school diploma or equivalent required.    

• Must be comfortable operating in a collaborative, shared leadership environment.  

  Must possess the ability to interact. Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate number of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. 

  Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. 

  Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire. 

  Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. 

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  Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!  

    

  Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.