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Representative -Patient Access I-Emergency Department-Part time-2nd shift

Trinity Health

Representative -Patient Access I-Emergency Department-Part time-2nd shift

part-timePosted: Jan 28, 2026

Job Description



Employment Type:
Part time

Shift:
Day Shift



Description:
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center 

MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation 

MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 



With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.  MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Waterloo Family! We are looking to hire an Emergency Department Representative I

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

As an Emergency Department Registrar at MercyOne Waterloo, you will:

  • Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo

  • Register patients who present to the ED for ED services

  • Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission

  • Verify insurance benefits

  • Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed

  • Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate

  • All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

Schedule

  • Part Time 24hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year.

General Requirements

  • No experience required

  • Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills

Education

PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Waterloo Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. 

 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Locations

  • MNEIA - Waterloo Medical Center, United States of America

Salary

Estimated Salary Rangemedium confidence

28,000 - 38,000 USD / yearly

Source: AI Estimation

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer serviceintermediate
  • Patient registrationintermediate
  • Insurance verificationintermediate
  • Medical terminologyintermediate
  • Computer and keyboarding skillsintermediate
  • CHATintermediate

Required Qualifications

  • Entry level position (experience)
  • Minimum one (1) year customer service experience (experience)
  • Patient Access experience preferred (experience)
  • No experience required (experience)
  • Medical Terminology (experience)
  • CHAT (experience)
  • Computer knowledge and strong computer/keyboarding skills (experience)

Responsibilities

  • Coordinate all patient registration activities including greeting patients/families
  • Process patient registration in an efficient and courteous manner
  • Obtain accurate patient demographics and insurance information
  • Pre-register patients
  • Contact precertification agencies when appropriate
  • Obtain all necessary consents
  • Register patients who present to the ED for ED services
  • Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
  • Verify insurance benefits
  • Collect appropriate deposits and co-payments for services
  • Make referrals to the Insurance Verification team as needed
  • Provide medics and clinical staff any necessary admitting documentation for ED patients
  • Discuss payment arrangements with patients when appropriate
  • Complete all tasks in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulations

Benefits

  • general: Competitive compensation
  • general: Full benefits package
  • general: Opportunity for growth throughout the system

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Trinity Health logo

Representative -Patient Access I-Emergency Department-Part time-2nd shift

Trinity Health

Representative -Patient Access I-Emergency Department-Part time-2nd shift

part-timePosted: Jan 28, 2026

Job Description



Employment Type:
Part time

Shift:
Day Shift



Description:
At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center 

MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation 

MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 



With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.  MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Join the MercyOne Waterloo Family! We are looking to hire an Emergency Department Representative I

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

As an Emergency Department Registrar at MercyOne Waterloo, you will:

  • Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Waterloo

  • Register patients who present to the ED for ED services

  • Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission

  • Verify insurance benefits

  • Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed

  • Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate

  • All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

Schedule

  • Part Time 24hrs a week, 2nd shift, every other weekend, 3 holiday rotations a year.

General Requirements

  • No experience required

  • Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills

Education

PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! 

Visit MercyOne Waterloo Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. 

 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Locations

  • MNEIA - Waterloo Medical Center, United States of America

Salary

Estimated Salary Rangemedium confidence

28,000 - 38,000 USD / yearly

Source: AI Estimation

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer serviceintermediate
  • Patient registrationintermediate
  • Insurance verificationintermediate
  • Medical terminologyintermediate
  • Computer and keyboarding skillsintermediate
  • CHATintermediate

Required Qualifications

  • Entry level position (experience)
  • Minimum one (1) year customer service experience (experience)
  • Patient Access experience preferred (experience)
  • No experience required (experience)
  • Medical Terminology (experience)
  • CHAT (experience)
  • Computer knowledge and strong computer/keyboarding skills (experience)

Responsibilities

  • Coordinate all patient registration activities including greeting patients/families
  • Process patient registration in an efficient and courteous manner
  • Obtain accurate patient demographics and insurance information
  • Pre-register patients
  • Contact precertification agencies when appropriate
  • Obtain all necessary consents
  • Register patients who present to the ED for ED services
  • Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
  • Verify insurance benefits
  • Collect appropriate deposits and co-payments for services
  • Make referrals to the Insurance Verification team as needed
  • Provide medics and clinical staff any necessary admitting documentation for ED patients
  • Discuss payment arrangements with patients when appropriate
  • Complete all tasks in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulations

Benefits

  • general: Competitive compensation
  • general: Full benefits package
  • general: Opportunity for growth throughout the system

Target Your Resume for "Representative -Patient Access I-Emergency Department-Part time-2nd shift" , Trinity Health

Get personalized recommendations to optimize your resume specifically for Representative -Patient Access I-Emergency Department-Part time-2nd shift. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Representative -Patient Access I-Emergency Department-Part time-2nd shift" , Trinity Health

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

00634425

Answer 10 quick questions to check your fit for Representative -Patient Access I-Emergency Department-Part time-2nd shift @ Trinity Health.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.