The Supervisor of Preservice monitors the daily workflow including TES/PCS work files. They communicate front end errors by attending the monthly Provider Relations meeting. They work as an educator to LUPF staff, when constant errors occur. The Supervisor Initiates recommendations on the creation of new edits to reduce registration denials. They monitor monthly registration denials and daily claim form edits implements change on edits as needed to reduce denial rate. They are responsible for corrective actions to employees.

Position responsibilities:

• Monitors the efficiency of work via audits, phone monitors, TES/PCS work files and Kronos. Implements verbal, corrective actions and work improvements as needed.
• Monitors daily PCS/TES work files to ensure completion.
• Reviews volume of return claims, denials, re-verification requests, analyzes possible trending issues, communicates issues to LUMC/Provider Relations.
• Assures SLP report is being worked properly, encourages staff to follow LUPF guidelines.
• Attends monthly meetings - LUPF supervisors to discuss the Medicare communique Provider Relations to discuss multiple registration errors from the front end and meets with the department manager to review all issues.
• Initiates staff meeting to communicate change, updates and/or policy changes also provides tools to assist in improving job performance.
• Maintains IDX dictionaries by requesting work orders to I/T department.
• Knowledgeable in cross mapping and registration interface workflow.
• Knowledgeable in Epic registration process.
• Assist direct reports in reaching LUMC audit goals.
• Works with department supervisors on all registration errors.

Requirements:

• Bachelor’s Degree or equivalent work experience and education
• 1-2 years of previous job-related experience; 3-5 years preferred.
• 1-2 years of managerial experience.

Compensation:

Pay range: $22.96 hr. - $36.74 hr.

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.