Compliance Operations Specialist P1
Twilio
Compliance Operations Specialist P1
Job Description
Compliance Operations Specialist P1 at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics.
- Take action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Required Qualifications
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required.
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
- Experience working in a fast paced, ambiguous environment, with a strong bias for action.
- You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- You are detail-oriented with good organizational skills and comfortable with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- You have good time management and organizational skills and are comfortable working under pressure.
Key Skills
- research and investigation skills
- fraud, abuse or compliance experience
- empathy
- detail-oriented
- organizational skills
- written and verbal communication skills
- time management
- bias for action
- SQL
- Looker
Preferred Qualifications
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools.
- Basic understanding APIs and related technologies.
- Background in telecommunications is desired.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - India, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
110,000 - 160,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- research and investigation skillsintermediate
- fraud, abuse or compliance experienceintermediate
- empathyintermediate
- detail-orientedintermediate
- organizational skillsintermediate
- written and verbal communication skillsintermediate
- time managementintermediate
- bias for actionintermediate
- SQLintermediate
- Lookerintermediate
- Tableauintermediate
- data extractionintermediate
- data visualizationintermediate
- APIsintermediate
- telecommunications backgroundintermediate
Required Qualifications
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required. (experience)
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications. (experience)
- Experience working in a fast paced, ambiguous environment, with a strong bias for action. (experience)
- You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. (experience)
- You are detail-oriented with good organizational skills and comfortable with ambiguity. (experience)
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. (experience)
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. (experience)
- You have good time management and organizational skills and are comfortable working under pressure. (experience)
Preferred Qualifications
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools. (experience)
- Basic understanding APIs and related technologies. (experience)
- Background in telecommunications is desired. (experience)
Responsibilities
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics.
- Take action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories
Compliance Operations Specialist P1
Twilio
Compliance Operations Specialist P1
Job Description
Compliance Operations Specialist P1 at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics.
- Take action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Required Qualifications
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required.
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.
- Experience working in a fast paced, ambiguous environment, with a strong bias for action.
- You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- You are detail-oriented with good organizational skills and comfortable with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- You have good time management and organizational skills and are comfortable working under pressure.
Key Skills
- research and investigation skills
- fraud, abuse or compliance experience
- empathy
- detail-oriented
- organizational skills
- written and verbal communication skills
- time management
- bias for action
- SQL
- Looker
Preferred Qualifications
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools.
- Basic understanding APIs and related technologies.
- Background in telecommunications is desired.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - India, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
110,000 - 160,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- research and investigation skillsintermediate
- fraud, abuse or compliance experienceintermediate
- empathyintermediate
- detail-orientedintermediate
- organizational skillsintermediate
- written and verbal communication skillsintermediate
- time managementintermediate
- bias for actionintermediate
- SQLintermediate
- Lookerintermediate
- Tableauintermediate
- data extractionintermediate
- data visualizationintermediate
- APIsintermediate
- telecommunications backgroundintermediate
Required Qualifications
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required. (experience)
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications. (experience)
- Experience working in a fast paced, ambiguous environment, with a strong bias for action. (experience)
- You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. (experience)
- You are detail-oriented with good organizational skills and comfortable with ambiguity. (experience)
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. (experience)
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. (experience)
- You have good time management and organizational skills and are comfortable working under pressure. (experience)
Preferred Qualifications
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools. (experience)
- Basic understanding APIs and related technologies. (experience)
- Background in telecommunications is desired. (experience)
Responsibilities
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics.
- Take action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories