Program Manager, Developer Community
Twilio
Program Manager, Developer Community
Job Description
Program Manager, Developer Community at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes.
- Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives.
- Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability.
- Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
Required Qualifications
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment.
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives).
- Proven success managing multiple stakeholders and leading projects across teams with different priorities.
- Strong skills in process design, documentation, and continuous improvement.
- Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives.
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs).
Key Skills
- program or project management
- design and scale programs
- managing multiple stakeholders
- process design, documentation, and continuous improvement
- written and verbal communication
- engaging with technical audiences
- data and analytics
- stakeholder management
Preferred Qualifications
- Experience managing brand ambassador programs in a technology company
- Familiarity with community engagement platforms (e.g., CommonRoom, Discord/Slack, Reddit, Meetup, or similar.)
- Experience using data and analytics to assess program health and report outcomes
- Prior experience collaborating with marketing, product, or Developer Relations teams.
- PMP, Agile, or other formal project management training or certification.
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - United Kingdom, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
180,000 - 280,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- program or project managementintermediate
- design and scale programsintermediate
- managing multiple stakeholdersintermediate
- process design, documentation, and continuous improvementintermediate
- written and verbal communicationintermediate
- engaging with technical audiencesintermediate
- data and analyticsintermediate
- stakeholder managementintermediate
Required Qualifications
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment. (experience)
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives). (experience)
- Proven success managing multiple stakeholders and leading projects across teams with different priorities. (experience)
- Strong skills in process design, documentation, and continuous improvement. (experience)
- Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives. (experience)
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs). (experience)
Preferred Qualifications
- Experience managing brand ambassador programs in a technology company (experience)
- Familiarity with community engagement platforms (e.g., CommonRoom, Discord/Slack, Reddit, Meetup, or similar.) (experience)
- Experience using data and analytics to assess program health and report outcomes (experience)
- Prior experience collaborating with marketing, product, or Developer Relations teams. (experience)
- PMP, Agile, or other formal project management training or certification. (experience)
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience. (experience)
Responsibilities
- Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes.
- Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives.
- Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability.
- Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories
Program Manager, Developer Community
Twilio
Program Manager, Developer Community
Job Description
Program Manager, Developer Community at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes.
- Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives.
- Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability.
- Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
Required Qualifications
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment.
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives).
- Proven success managing multiple stakeholders and leading projects across teams with different priorities.
- Strong skills in process design, documentation, and continuous improvement.
- Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives.
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs).
Key Skills
- program or project management
- design and scale programs
- managing multiple stakeholders
- process design, documentation, and continuous improvement
- written and verbal communication
- engaging with technical audiences
- data and analytics
- stakeholder management
Preferred Qualifications
- Experience managing brand ambassador programs in a technology company
- Familiarity with community engagement platforms (e.g., CommonRoom, Discord/Slack, Reddit, Meetup, or similar.)
- Experience using data and analytics to assess program health and report outcomes
- Prior experience collaborating with marketing, product, or Developer Relations teams.
- PMP, Agile, or other formal project management training or certification.
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - United Kingdom, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
180,000 - 280,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- program or project managementintermediate
- design and scale programsintermediate
- managing multiple stakeholdersintermediate
- process design, documentation, and continuous improvementintermediate
- written and verbal communicationintermediate
- engaging with technical audiencesintermediate
- data and analyticsintermediate
- stakeholder managementintermediate
Required Qualifications
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment. (experience)
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives). (experience)
- Proven success managing multiple stakeholders and leading projects across teams with different priorities. (experience)
- Strong skills in process design, documentation, and continuous improvement. (experience)
- Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives. (experience)
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs). (experience)
Preferred Qualifications
- Experience managing brand ambassador programs in a technology company (experience)
- Familiarity with community engagement platforms (e.g., CommonRoom, Discord/Slack, Reddit, Meetup, or similar.) (experience)
- Experience using data and analytics to assess program health and report outcomes (experience)
- Prior experience collaborating with marketing, product, or Developer Relations teams. (experience)
- PMP, Agile, or other formal project management training or certification. (experience)
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience. (experience)
Responsibilities
- Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes.
- Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives.
- Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability.
- Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories