Senior Investigator
Twilio
Senior Investigator
Job Description
Senior Investigator at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
- Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness;
- Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation, and Code of Conduct, and produce comprehensive and clear investigation reports and/or outcomes;
- Conduct complex, professional interviews, often involving senior management, and prepare investigation summaries, conveying ideas clearly and concisely, both orally and in writing;
- Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
- Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus;
- Monitor and implement corrective action plans to enhance controls and processes;
- Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly;
- Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
- Proactively identify trends and themes to develop strategies that will mitigate risks.
Required Qualifications
- 10+ years of Employee Relations / Investigations experience gained as a Human Resource Business Partner (HRBP) role, Employee Relations advisory role, or equivalent experience as an employment attorney practicing employment law;
- Significant experience working with employment law principles and conducting and advising on investigations;
- Excellent problem-solving, analytical, and writing skills;
- Strong communication skills with the ability to manage various stakeholders/programs concurrently;
- Demonstrated ability to navigate successfully within ambiguity and with multiple priorities in a fast-paced, changing environment;
Key Skills
- problem-solving
- analytical
- writing
- communication
- employment law principles
- investigations
- case management
- interviewing
- data analysis
Preferred Qualifications
- Data-driven mindset with an eye toward innovation;
- Working experience in multiple AMER jurisdictions;
- Experience conducting global investigations outside AMER;
- Knowledge in employment and labor law;
- Familiarity with a case management system;
- Experience with analyzing investigation data.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- health care insurance
- 401(k) retirement account
- paid sick time
- paid personal time off
- paid parental leave
Salary Range
$1,41,520 - $2,08,000 USD annually
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - US, United States (Remote)
Salary
141,520 - 208,000 USD / yearly
Skills Required
- problem-solvingintermediate
- analyticalintermediate
- writingintermediate
- communicationintermediate
- employment law principlesintermediate
- investigationsintermediate
- case managementintermediate
- interviewingintermediate
- data analysisintermediate
Required Qualifications
- 10+ years of Employee Relations / Investigations experience gained as a Human Resource Business Partner (HRBP) role, Employee Relations advisory role, or equivalent experience as an employment attorney practicing employment law; (experience)
- Significant experience working with employment law principles and conducting and advising on investigations; (experience)
- Excellent problem-solving, analytical, and writing skills; (experience)
- Strong communication skills with the ability to manage various stakeholders/programs concurrently; (experience)
- Demonstrated ability to navigate successfully within ambiguity and with multiple priorities in a fast-paced, changing environment; (experience)
Preferred Qualifications
- Data-driven mindset with an eye toward innovation; (experience)
- Working experience in multiple AMER jurisdictions; (experience)
- Experience conducting global investigations outside AMER; (experience)
- Knowledge in employment and labor law; (experience)
- Familiarity with a case management system; (experience)
- Experience with analyzing investigation data. (experience)
Responsibilities
- Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
- Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness;
- Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation, and Code of Conduct, and produce comprehensive and clear investigation reports and/or outcomes;
- Conduct complex, professional interviews, often involving senior management, and prepare investigation summaries, conveying ideas clearly and concisely, both orally and in writing;
- Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
- Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus;
- Monitor and implement corrective action plans to enhance controls and processes;
- Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly;
- Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
- Proactively identify trends and themes to develop strategies that will mitigate risks.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: health care insurance
- general: 401(k) retirement account
- general: paid sick time
- general: paid personal time off
- general: paid parental leave
Travel Requirements
0%
Tags & Categories
Senior Investigator
Twilio
Senior Investigator
Job Description
Senior Investigator at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
- Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness;
- Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation, and Code of Conduct, and produce comprehensive and clear investigation reports and/or outcomes;
- Conduct complex, professional interviews, often involving senior management, and prepare investigation summaries, conveying ideas clearly and concisely, both orally and in writing;
- Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
- Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus;
- Monitor and implement corrective action plans to enhance controls and processes;
- Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly;
- Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
- Proactively identify trends and themes to develop strategies that will mitigate risks.
Required Qualifications
- 10+ years of Employee Relations / Investigations experience gained as a Human Resource Business Partner (HRBP) role, Employee Relations advisory role, or equivalent experience as an employment attorney practicing employment law;
- Significant experience working with employment law principles and conducting and advising on investigations;
- Excellent problem-solving, analytical, and writing skills;
- Strong communication skills with the ability to manage various stakeholders/programs concurrently;
- Demonstrated ability to navigate successfully within ambiguity and with multiple priorities in a fast-paced, changing environment;
Key Skills
- problem-solving
- analytical
- writing
- communication
- employment law principles
- investigations
- case management
- interviewing
- data analysis
Preferred Qualifications
- Data-driven mindset with an eye toward innovation;
- Working experience in multiple AMER jurisdictions;
- Experience conducting global investigations outside AMER;
- Knowledge in employment and labor law;
- Familiarity with a case management system;
- Experience with analyzing investigation data.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- health care insurance
- 401(k) retirement account
- paid sick time
- paid personal time off
- paid parental leave
Salary Range
$1,41,520 - $2,08,000 USD annually
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - US, United States (Remote)
Salary
141,520 - 208,000 USD / yearly
Skills Required
- problem-solvingintermediate
- analyticalintermediate
- writingintermediate
- communicationintermediate
- employment law principlesintermediate
- investigationsintermediate
- case managementintermediate
- interviewingintermediate
- data analysisintermediate
Required Qualifications
- 10+ years of Employee Relations / Investigations experience gained as a Human Resource Business Partner (HRBP) role, Employee Relations advisory role, or equivalent experience as an employment attorney practicing employment law; (experience)
- Significant experience working with employment law principles and conducting and advising on investigations; (experience)
- Excellent problem-solving, analytical, and writing skills; (experience)
- Strong communication skills with the ability to manage various stakeholders/programs concurrently; (experience)
- Demonstrated ability to navigate successfully within ambiguity and with multiple priorities in a fast-paced, changing environment; (experience)
Preferred Qualifications
- Data-driven mindset with an eye toward innovation; (experience)
- Working experience in multiple AMER jurisdictions; (experience)
- Experience conducting global investigations outside AMER; (experience)
- Knowledge in employment and labor law; (experience)
- Familiarity with a case management system; (experience)
- Experience with analyzing investigation data. (experience)
Responsibilities
- Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
- Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness;
- Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation, and Code of Conduct, and produce comprehensive and clear investigation reports and/or outcomes;
- Conduct complex, professional interviews, often involving senior management, and prepare investigation summaries, conveying ideas clearly and concisely, both orally and in writing;
- Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
- Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus;
- Monitor and implement corrective action plans to enhance controls and processes;
- Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly;
- Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
- Proactively identify trends and themes to develop strategies that will mitigate risks.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: health care insurance
- general: 401(k) retirement account
- general: paid sick time
- general: paid personal time off
- general: paid parental leave
Travel Requirements
0%
Tags & Categories