Staff, Technical Account Manager
Twilio
Staff, Technical Account Manager
Job Description
Staff, Technical Account Manager at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Function as a consistent point of contact for a named portfolio of Personalized accounts
- Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
- Act as a coordinator for escalated customer issues
- Maintain customer promises by keeping tickets updated
- Utilize feedback to improve customer experience and debugging strategies
- Work closely with the product team and partners to improve customer satisfaction
- Assist in preparation and execution of quarterly business reviews
- Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products.
- Document customer specific implementation context for use internally
Required Qualifications
- 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
- Ability to effectively communicate technical concepts and identify patterns in customer experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Understanding of network troubleshooting and telecommunications industry
- Strong commitment to learning the ins and outs of a complicated technical product
- Experience with large enterprise customers and their unique demands (at least 1 year)
Key Skills
- communicate technical concepts
- identify patterns in customer experience
- RESTful technology
- work with APIs
- solve issues with cloud solutions
- solving network connectivity issues
- understanding of TCP/UDP
- basics of SSL/TLS
- troubleshoot use of the Twilio helper libraries
- network troubleshooting
Preferred Qualifications
- WebRTC experience is a huge plus
- JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - India, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
180,000 - 280,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- communicate technical conceptsintermediate
- identify patterns in customer experienceintermediate
- RESTful technologyintermediate
- work with APIsintermediate
- solve issues with cloud solutionsintermediate
- solving network connectivity issuesintermediate
- understanding of TCP/UDPintermediate
- basics of SSL/TLSintermediate
- troubleshoot use of the Twilio helper librariesintermediate
- network troubleshootingintermediate
- telecommunications industryintermediate
- learning the ins and outs of a complicated technical productintermediate
Required Qualifications
- 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent (experience)
- Ability to effectively communicate technical concepts and identify patterns in customer experience (experience)
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. (experience)
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS (experience)
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. (experience)
- Understanding of network troubleshooting and telecommunications industry (experience)
- Strong commitment to learning the ins and outs of a complicated technical product (experience)
- Experience with large enterprise customers and their unique demands (at least 1 year) (experience)
Preferred Qualifications
- WebRTC experience is a huge plus (experience)
- JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential (experience)
Responsibilities
- Function as a consistent point of contact for a named portfolio of Personalized accounts
- Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
- Act as a coordinator for escalated customer issues
- Maintain customer promises by keeping tickets updated
- Utilize feedback to improve customer experience and debugging strategies
- Work closely with the product team and partners to improve customer satisfaction
- Assist in preparation and execution of quarterly business reviews
- Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products.
- Document customer specific implementation context for use internally
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories
Staff, Technical Account Manager
Twilio
Staff, Technical Account Manager
Job Description
Staff, Technical Account Manager at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Function as a consistent point of contact for a named portfolio of Personalized accounts
- Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
- Act as a coordinator for escalated customer issues
- Maintain customer promises by keeping tickets updated
- Utilize feedback to improve customer experience and debugging strategies
- Work closely with the product team and partners to improve customer satisfaction
- Assist in preparation and execution of quarterly business reviews
- Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products.
- Document customer specific implementation context for use internally
Required Qualifications
- 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent
- Ability to effectively communicate technical concepts and identify patterns in customer experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Understanding of network troubleshooting and telecommunications industry
- Strong commitment to learning the ins and outs of a complicated technical product
- Experience with large enterprise customers and their unique demands (at least 1 year)
Key Skills
- communicate technical concepts
- identify patterns in customer experience
- RESTful technology
- work with APIs
- solve issues with cloud solutions
- solving network connectivity issues
- understanding of TCP/UDP
- basics of SSL/TLS
- troubleshoot use of the Twilio helper libraries
- network troubleshooting
Preferred Qualifications
- WebRTC experience is a huge plus
- JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - India, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
180,000 - 280,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- communicate technical conceptsintermediate
- identify patterns in customer experienceintermediate
- RESTful technologyintermediate
- work with APIsintermediate
- solve issues with cloud solutionsintermediate
- solving network connectivity issuesintermediate
- understanding of TCP/UDPintermediate
- basics of SSL/TLSintermediate
- troubleshoot use of the Twilio helper librariesintermediate
- network troubleshootingintermediate
- telecommunications industryintermediate
- learning the ins and outs of a complicated technical productintermediate
Required Qualifications
- 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent (experience)
- Ability to effectively communicate technical concepts and identify patterns in customer experience (experience)
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. (experience)
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS (experience)
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. (experience)
- Understanding of network troubleshooting and telecommunications industry (experience)
- Strong commitment to learning the ins and outs of a complicated technical product (experience)
- Experience with large enterprise customers and their unique demands (at least 1 year) (experience)
Preferred Qualifications
- WebRTC experience is a huge plus (experience)
- JavaScript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C# / Java are bonus) and client-side code (React is a huge bonus) is preferable but not essential (experience)
Responsibilities
- Function as a consistent point of contact for a named portfolio of Personalized accounts
- Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing
- Act as a coordinator for escalated customer issues
- Maintain customer promises by keeping tickets updated
- Utilize feedback to improve customer experience and debugging strategies
- Work closely with the product team and partners to improve customer satisfaction
- Assist in preparation and execution of quarterly business reviews
- Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products.
- Document customer specific implementation context for use internally
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories