Systems Ops Administrator
Twilio
Systems Ops Administrator
Job Description
Systems Ops Administrator at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- Oversee Salesforce case management, ensuring SLAs and response times are met.
- Maintain page layouts, workflows, validation rules, and approval processes.
- Serve as the escalation point for advanced Salesforce user requests.
- Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
- Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
- Support OLM processes including orders, renewals, cancellations, and billing triggers.
- Ensure synchronization of Salesforce data with ERP/Billing systems.
- Collaborate with Sales Ops, Finance, IT, and Product teams.
- Recommend process automation and continuous improvement.
- Support UAT, deployments, and develop user training materials.
Required Qualifications
- 3+ years’ experience as a Salesforce Administrator (Sales Cloud).
- Salesforce Administrator certification (ADM-201).
- Strong expertise in Salesforce CPQ administration and configuration.
- Understanding of Salesforce data model, sharing rules, and security.
- Experience troubleshooting complex integrated system issues.
Key Skills
- Salesforce Administrator (Sales Cloud)
- Salesforce CPQ administration and configuration
- Salesforce data model, sharing rules, and security
- troubleshooting complex integrated system issues
- Apex, Flow, SOQL, and advanced automation
- analytical and problem-solving skills
- communication skills
Preferred Qualifications
- Salesforce CPQ Specialist certification.
- Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.
- Knowledge of Apex, Flow, SOQL, and advanced automation.
- Strong analytical and problem-solving skills.
- Excellent communication skills for technical and non-technical audiences.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - Colombia, United States (Remote)
Salary
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Salesforce Administrator (Sales Cloud)intermediate
- Salesforce CPQ administration and configurationintermediate
- Salesforce data model, sharing rules, and securityintermediate
- troubleshooting complex integrated system issuesintermediate
- Apex, Flow, SOQL, and advanced automationintermediate
- analytical and problem-solving skillsintermediate
- communication skillsintermediate
Required Qualifications
- 3+ years’ experience as a Salesforce Administrator (Sales Cloud). (experience)
- Salesforce Administrator certification (ADM-201). (experience)
- Strong expertise in Salesforce CPQ administration and configuration. (experience)
- Understanding of Salesforce data model, sharing rules, and security. (experience)
- Experience troubleshooting complex integrated system issues. (experience)
Preferred Qualifications
- Salesforce CPQ Specialist certification. (experience)
- Experience with Salesforce Revenue Cloud, Billing, or ERP integrations. (experience)
- Knowledge of Apex, Flow, SOQL, and advanced automation. (experience)
- Strong analytical and problem-solving skills. (experience)
- Excellent communication skills for technical and non-technical audiences. (experience)
Responsibilities
- Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- Oversee Salesforce case management, ensuring SLAs and response times are met.
- Maintain page layouts, workflows, validation rules, and approval processes.
- Serve as the escalation point for advanced Salesforce user requests.
- Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
- Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
- Support OLM processes including orders, renewals, cancellations, and billing triggers.
- Ensure synchronization of Salesforce data with ERP/Billing systems.
- Collaborate with Sales Ops, Finance, IT, and Product teams.
- Recommend process automation and continuous improvement.
- Support UAT, deployments, and develop user training materials.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories
Systems Ops Administrator
Twilio
Systems Ops Administrator
Job Description
Systems Ops Administrator at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- Oversee Salesforce case management, ensuring SLAs and response times are met.
- Maintain page layouts, workflows, validation rules, and approval processes.
- Serve as the escalation point for advanced Salesforce user requests.
- Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
- Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
- Support OLM processes including orders, renewals, cancellations, and billing triggers.
- Ensure synchronization of Salesforce data with ERP/Billing systems.
- Collaborate with Sales Ops, Finance, IT, and Product teams.
- Recommend process automation and continuous improvement.
- Support UAT, deployments, and develop user training materials.
Required Qualifications
- 3+ years’ experience as a Salesforce Administrator (Sales Cloud).
- Salesforce Administrator certification (ADM-201).
- Strong expertise in Salesforce CPQ administration and configuration.
- Understanding of Salesforce data model, sharing rules, and security.
- Experience troubleshooting complex integrated system issues.
Key Skills
- Salesforce Administrator (Sales Cloud)
- Salesforce CPQ administration and configuration
- Salesforce data model, sharing rules, and security
- troubleshooting complex integrated system issues
- Apex, Flow, SOQL, and advanced automation
- analytical and problem-solving skills
- communication skills
Preferred Qualifications
- Salesforce CPQ Specialist certification.
- Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.
- Knowledge of Apex, Flow, SOQL, and advanced automation.
- Strong analytical and problem-solving skills.
- Excellent communication skills for technical and non-technical audiences.
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - Colombia, United States (Remote)
Salary
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Salesforce Administrator (Sales Cloud)intermediate
- Salesforce CPQ administration and configurationintermediate
- Salesforce data model, sharing rules, and securityintermediate
- troubleshooting complex integrated system issuesintermediate
- Apex, Flow, SOQL, and advanced automationintermediate
- analytical and problem-solving skillsintermediate
- communication skillsintermediate
Required Qualifications
- 3+ years’ experience as a Salesforce Administrator (Sales Cloud). (experience)
- Salesforce Administrator certification (ADM-201). (experience)
- Strong expertise in Salesforce CPQ administration and configuration. (experience)
- Understanding of Salesforce data model, sharing rules, and security. (experience)
- Experience troubleshooting complex integrated system issues. (experience)
Preferred Qualifications
- Salesforce CPQ Specialist certification. (experience)
- Experience with Salesforce Revenue Cloud, Billing, or ERP integrations. (experience)
- Knowledge of Apex, Flow, SOQL, and advanced automation. (experience)
- Strong analytical and problem-solving skills. (experience)
- Excellent communication skills for technical and non-technical audiences. (experience)
Responsibilities
- Manage Salesforce user setup, roles, profiles, permissions, and security settings.
- Oversee Salesforce case management, ensuring SLAs and response times are met.
- Maintain page layouts, workflows, validation rules, and approval processes.
- Serve as the escalation point for advanced Salesforce user requests.
- Troubleshoot and resolve CPQ and multi-instance Salesforce issues.
- Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).
- Support OLM processes including orders, renewals, cancellations, and billing triggers.
- Ensure synchronization of Salesforce data with ERP/Billing systems.
- Collaborate with Sales Ops, Finance, IT, and Product teams.
- Recommend process automation and continuous improvement.
- Support UAT, deployments, and develop user training materials.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories