Technical Support Engineer - Italian Speaking
Twilio
Technical Support Engineer - Italian Speaking
Job Description
Technical Support Engineer - Italian Speaking at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- WEAR THE CUSTOMER'S SHOES: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
- DRAW THE OWL: Identify ways to improve existing processes and procedures.
- BE AN OWNER & BE BOLD: Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary.
- EMPOWER OTHERS: Coach, guide, assist newer members of the Customer Support team with customer issues.
- NO SHENANIGANS: Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed.
Required Qualifications
- 3+ years experience in a client facing customer / technical support role, delivering support for subscription and usage based billing solutions
- A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
- Experience communicating complex technical issues to both technical and non-technical audiences via phone and / or email
- A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
- Experience working with Salesforce, Quickbooks, Zuora or other financial management software tools
- Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
- Self Motivation and Focus - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others. Achieve what they set out to do before launching new initiatives.
- Italian language proficiency (written and spoken)
Key Skills
- client facing customer / technical support
- support for subscription and usage based billing solutions
- customer focus, empathy, active listening
- communicating complex technical issues
- prioritization and evaluation of situational urgency
- working with Salesforce, Quickbooks, Zuora or other financial management software tools
- Italian language proficiency (written and spoken)
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - Ireland, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
140,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- client facing customer / technical supportintermediate
- support for subscription and usage based billing solutionsintermediate
- customer focus, empathy, active listeningintermediate
- communicating complex technical issuesintermediate
- prioritization and evaluation of situational urgencyintermediate
- working with Salesforce, Quickbooks, Zuora or other financial management software toolsintermediate
- Italian language proficiency (written and spoken)intermediate
Required Qualifications
- 3+ years experience in a client facing customer / technical support role, delivering support for subscription and usage based billing solutions (experience)
- A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback (experience)
- Experience communicating complex technical issues to both technical and non-technical audiences via phone and / or email (experience)
- A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency (experience)
- Experience working with Salesforce, Quickbooks, Zuora or other financial management software tools (experience)
- Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in (experience)
- Self Motivation and Focus - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others. Achieve what they set out to do before launching new initiatives. (experience)
- Italian language proficiency (written and spoken) (experience)
Responsibilities
- WEAR THE CUSTOMER'S SHOES: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
- DRAW THE OWL: Identify ways to improve existing processes and procedures.
- BE AN OWNER & BE BOLD: Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary.
- EMPOWER OTHERS: Coach, guide, assist newer members of the Customer Support team with customer issues.
- NO SHENANIGANS: Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories
Technical Support Engineer - Italian Speaking
Twilio
Technical Support Engineer - Italian Speaking
Job Description
Technical Support Engineer - Italian Speaking at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- WEAR THE CUSTOMER'S SHOES: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
- DRAW THE OWL: Identify ways to improve existing processes and procedures.
- BE AN OWNER & BE BOLD: Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary.
- EMPOWER OTHERS: Coach, guide, assist newer members of the Customer Support team with customer issues.
- NO SHENANIGANS: Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed.
Required Qualifications
- 3+ years experience in a client facing customer / technical support role, delivering support for subscription and usage based billing solutions
- A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
- Experience communicating complex technical issues to both technical and non-technical audiences via phone and / or email
- A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
- Experience working with Salesforce, Quickbooks, Zuora or other financial management software tools
- Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
- Self Motivation and Focus - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others. Achieve what they set out to do before launching new initiatives.
- Italian language proficiency (written and spoken)
Key Skills
- client facing customer / technical support
- support for subscription and usage based billing solutions
- customer focus, empathy, active listening
- communicating complex technical issues
- prioritization and evaluation of situational urgency
- working with Salesforce, Quickbooks, Zuora or other financial management software tools
- Italian language proficiency (written and spoken)
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - Ireland, United States (Remote)
Salary
Estimated Salary Rangemedium confidence
140,000 - 220,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- client facing customer / technical supportintermediate
- support for subscription and usage based billing solutionsintermediate
- customer focus, empathy, active listeningintermediate
- communicating complex technical issuesintermediate
- prioritization and evaluation of situational urgencyintermediate
- working with Salesforce, Quickbooks, Zuora or other financial management software toolsintermediate
- Italian language proficiency (written and spoken)intermediate
Required Qualifications
- 3+ years experience in a client facing customer / technical support role, delivering support for subscription and usage based billing solutions (experience)
- A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback (experience)
- Experience communicating complex technical issues to both technical and non-technical audiences via phone and / or email (experience)
- A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency (experience)
- Experience working with Salesforce, Quickbooks, Zuora or other financial management software tools (experience)
- Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in (experience)
- Self Motivation and Focus - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others. Achieve what they set out to do before launching new initiatives. (experience)
- Italian language proficiency (written and spoken) (experience)
Responsibilities
- WEAR THE CUSTOMER'S SHOES: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
- DRAW THE OWL: Identify ways to improve existing processes and procedures.
- BE AN OWNER & BE BOLD: Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary.
- EMPOWER OTHERS: Coach, guide, assist newer members of the Customer Support team with customer issues.
- NO SHENANIGANS: Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed.
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories