Technical Support Expert 2 - Segment
Twilio
Technical Support Expert 2 - Segment
Job Description
Technical Support Expert 2 - Segment at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Troubleshoot technical issues related to Voice, Platform Applications, and Segment
- Maintain customer promises by keeping tickets updated within SLA
- Use feedback to improve customer experience and debugging strategies
- Improve team efficiency by creating internal content and improving the KCS knowledge base
- Work closely with the product team and account team to improve customer satisfaction
- Participate in an on-call rotation to support our Enterprise level customers with paid support plans
Required Qualifications
- 2+ years of technical customer support experience
- Ability to effectively communicate technical concepts; both written and verbal
- Javascript, APIs, and server side library experience
- Proficiency with SQL and writing queries
- Commitment to learning multiple technical products at a deep level
- Ability to work M-F 10am - 7pm, with an on-call rotation (5-6 weekends per year)
Key Skills
- Javascript
- APIs
- server side library experience
- SQL and writing queries
- communicate technical concepts (written and verbal)
- troubleshoot technical issues
Preferred Qualifications
- Technical customer support experience with enterprise software in a related industry
- Experience using Zendesk and JIRA
- Experience updating technical documentation through KCS
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - Colombia, United States (Remote)
Salary
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Javascriptintermediate
- APIsintermediate
- server side library experienceintermediate
- SQL and writing queriesintermediate
- communicate technical concepts (written and verbal)intermediate
- troubleshoot technical issuesintermediate
Required Qualifications
- 2+ years of technical customer support experience (experience)
- Ability to effectively communicate technical concepts; both written and verbal (experience)
- Javascript, APIs, and server side library experience (experience)
- Proficiency with SQL and writing queries (experience)
- Commitment to learning multiple technical products at a deep level (experience)
- Ability to work M-F 10am - 7pm, with an on-call rotation (5-6 weekends per year) (experience)
Preferred Qualifications
- Technical customer support experience with enterprise software in a related industry (experience)
- Experience using Zendesk and JIRA (experience)
- Experience updating technical documentation through KCS (experience)
Responsibilities
- Troubleshoot technical issues related to Voice, Platform Applications, and Segment
- Maintain customer promises by keeping tickets updated within SLA
- Use feedback to improve customer experience and debugging strategies
- Improve team efficiency by creating internal content and improving the KCS knowledge base
- Work closely with the product team and account team to improve customer satisfaction
- Participate in an on-call rotation to support our Enterprise level customers with paid support plans
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories
Technical Support Expert 2 - Segment
Twilio
Technical Support Expert 2 - Segment
Job Description
Technical Support Expert 2 - Segment at Twilio
Twilio powers the future of communications with cloud APIs for SMS, voice, video, and more. Join us to build scalable solutions for global developers!
Key Responsibilities
- Troubleshoot technical issues related to Voice, Platform Applications, and Segment
- Maintain customer promises by keeping tickets updated within SLA
- Use feedback to improve customer experience and debugging strategies
- Improve team efficiency by creating internal content and improving the KCS knowledge base
- Work closely with the product team and account team to improve customer satisfaction
- Participate in an on-call rotation to support our Enterprise level customers with paid support plans
Required Qualifications
- 2+ years of technical customer support experience
- Ability to effectively communicate technical concepts; both written and verbal
- Javascript, APIs, and server side library experience
- Proficiency with SQL and writing queries
- Commitment to learning multiple technical products at a deep level
- Ability to work M-F 10am - 7pm, with an on-call rotation (5-6 weekends per year)
Key Skills
- Javascript
- APIs
- server side library experience
- SQL and writing queries
- communicate technical concepts (written and verbal)
- troubleshoot technical issues
Preferred Qualifications
- Technical customer support experience with enterprise software in a related industry
- Experience using Zendesk and JIRA
- Experience updating technical documentation through KCS
Twilio Benefits
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- a retirement savings program
- and much more
Job Summary
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process ...
Twilio Jobs | Cloud Communications | API Developer | Remote Tech Jobs | VoIP SMS Careers
Locations
- - Colombia, United States (Remote)
Salary
150,000 - 250,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Javascriptintermediate
- APIsintermediate
- server side library experienceintermediate
- SQL and writing queriesintermediate
- communicate technical concepts (written and verbal)intermediate
- troubleshoot technical issuesintermediate
Required Qualifications
- 2+ years of technical customer support experience (experience)
- Ability to effectively communicate technical concepts; both written and verbal (experience)
- Javascript, APIs, and server side library experience (experience)
- Proficiency with SQL and writing queries (experience)
- Commitment to learning multiple technical products at a deep level (experience)
- Ability to work M-F 10am - 7pm, with an on-call rotation (5-6 weekends per year) (experience)
Preferred Qualifications
- Technical customer support experience with enterprise software in a related industry (experience)
- Experience using Zendesk and JIRA (experience)
- Experience updating technical documentation through KCS (experience)
Responsibilities
- Troubleshoot technical issues related to Voice, Platform Applications, and Segment
- Maintain customer promises by keeping tickets updated within SLA
- Use feedback to improve customer experience and debugging strategies
- Improve team efficiency by creating internal content and improving the KCS knowledge base
- Work closely with the product team and account team to improve customer satisfaction
- Participate in an on-call rotation to support our Enterprise level customers with paid support plans
Benefits
- general: competitive pay
- general: generous time off
- general: ample parental and wellness leave
- general: healthcare
- general: a retirement savings program
- general: and much more
Travel Requirements
0%
Tags & Categories