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COE Specialist I

Uber

Customer Support and Service Jobs

COE Specialist I

full-timePosted: Oct 14, 2025

Job Description

COE Specialist I

đź“‹ Job Overview

The COE Specialist I at Uber focuses on delivering high-quality support to riders across multiple platforms, aiming to resolve issues and build trust and loyalty. The role requires exceptional communication and problem-solving skills to turn unhappy users into strong advocates for Uber.

📍 Location: Limerick, Ireland

🏢 Department: Community Operations

đź“„ Full Description

**About the Role**

At Uber, providing amazing support that establishes trust for our riders —our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. **COE Specialists** are all about helping and educating riders.

We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

**What You'll Do**

1. Deliver high-quality service across multiple support platforms (email, chat, phone).
2. Be a passionate advocate for riders while answering any questions that come your way.
3. Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
4. Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
5. Triage issues and escalate them when necessary.

**Basic Qualifications**

01. Excellent English both spoken and written.
02. High proficiency using computers (typing, quickly navigating between various tools)
03. Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
04. Passion for helping others and creating support experiences that exceed users’ expectations.
05. Ability to troubleshoot problems and find speedy resolutions.
06. Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
07. Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
08. Work time will be shift based totalling 40 hours per week.
09. Weekend and weekly evening shifts are required.
10. You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.

**Preferred Qualifications**

1. Bachelor's degree or college experience preferred.
2. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for riders while answering any questions that come your way.
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

âś… Required Qualifications

  • Excellent English both spoken and written.
  • High proficiency using computers (typing, quickly navigating between various tools).
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users’ expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
  • Work time will be shift based totalling 40 hours per week.
  • Weekend and weekly evening shifts are required.
  • You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.

🛠️ Required Skills

  • Exceptional communication
  • Problem-solving
  • Empathy
  • Teamwork
  • Troubleshooting
  • Multitasking

Locations

  • Limerick, Ireland

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Exceptional communicationintermediate
  • Problem-solvingintermediate
  • Empathyintermediate
  • Teamworkintermediate
  • Troubleshootingintermediate
  • Multitaskingintermediate

Required Qualifications

  • Excellent English both spoken and written. (experience)
  • High proficiency using computers (typing, quickly navigating between various tools). (experience)
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues. (experience)
  • Passion for helping others and creating support experiences that exceed users’ expectations. (experience)
  • Ability to troubleshoot problems and find speedy resolutions. (experience)
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries. (experience)
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users. (experience)
  • Work time will be shift based totalling 40 hours per week. (experience)
  • Weekend and weekly evening shifts are required. (experience)
  • You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber. (experience)

Preferred Qualifications

  • Bachelor's degree or college experience preferred. (experience)
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments. (experience)

Responsibilities

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for riders while answering any questions that come your way.
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

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Uber logo

COE Specialist I

Uber

Customer Support and Service Jobs

COE Specialist I

full-timePosted: Oct 14, 2025

Job Description

COE Specialist I

đź“‹ Job Overview

The COE Specialist I at Uber focuses on delivering high-quality support to riders across multiple platforms, aiming to resolve issues and build trust and loyalty. The role requires exceptional communication and problem-solving skills to turn unhappy users into strong advocates for Uber.

📍 Location: Limerick, Ireland

🏢 Department: Community Operations

đź“„ Full Description

**About the Role**

At Uber, providing amazing support that establishes trust for our riders —our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. **COE Specialists** are all about helping and educating riders.

We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

**What You'll Do**

1. Deliver high-quality service across multiple support platforms (email, chat, phone).
2. Be a passionate advocate for riders while answering any questions that come your way.
3. Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
4. Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
5. Triage issues and escalate them when necessary.

**Basic Qualifications**

01. Excellent English both spoken and written.
02. High proficiency using computers (typing, quickly navigating between various tools)
03. Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
04. Passion for helping others and creating support experiences that exceed users’ expectations.
05. Ability to troubleshoot problems and find speedy resolutions.
06. Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
07. Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
08. Work time will be shift based totalling 40 hours per week.
09. Weekend and weekly evening shifts are required.
10. You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.

**Preferred Qualifications**

1. Bachelor's degree or college experience preferred.
2. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for riders while answering any questions that come your way.
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

âś… Required Qualifications

  • Excellent English both spoken and written.
  • High proficiency using computers (typing, quickly navigating between various tools).
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and creating support experiences that exceed users’ expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
  • Work time will be shift based totalling 40 hours per week.
  • Weekend and weekly evening shifts are required.
  • You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.

🛠️ Required Skills

  • Exceptional communication
  • Problem-solving
  • Empathy
  • Teamwork
  • Troubleshooting
  • Multitasking

Locations

  • Limerick, Ireland

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Exceptional communicationintermediate
  • Problem-solvingintermediate
  • Empathyintermediate
  • Teamworkintermediate
  • Troubleshootingintermediate
  • Multitaskingintermediate

Required Qualifications

  • Excellent English both spoken and written. (experience)
  • High proficiency using computers (typing, quickly navigating between various tools). (experience)
  • Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues. (experience)
  • Passion for helping others and creating support experiences that exceed users’ expectations. (experience)
  • Ability to troubleshoot problems and find speedy resolutions. (experience)
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries. (experience)
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users. (experience)
  • Work time will be shift based totalling 40 hours per week. (experience)
  • Weekend and weekly evening shifts are required. (experience)
  • You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber. (experience)

Preferred Qualifications

  • Bachelor's degree or college experience preferred. (experience)
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments. (experience)

Responsibilities

  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a passionate advocate for riders while answering any questions that come your way.
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and escalate them when necessary.

Target Your Resume for "COE Specialist I" , Uber

Get personalized recommendations to optimize your resume specifically for COE Specialist I. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "COE Specialist I" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberLimerickIrelandCommunity OperationsCommunity Operations

Answer 10 quick questions to check your fit for COE Specialist I @ Uber.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.