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Uber logo

Program Specialist, Eater Customer Experience

Uber

Program Specialist, Eater Customer Experience

Uber logo

Uber

full-time

Posted: November 28, 2025

Number of Vacancies: 1

Job Description

Program Specialist, Eater Customer Experience

đź“‹ Job Overview

The Program Specialist, Eater Customer Experience role at Uber involves managing consumer operations for Uber's Eaters, leading cross-functional projects to improve customer experience, and driving consumer product implementations. This position requires a passion for continuous improvement and the ability to work effectively with data and cross-functional teams.

📍 Location: Sydney, New South Wales, Australia

🏢 Department: Community Operations

đź“„ Full Description

**About The Team**

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!

The team you’ll be working with, the Asia-Pacific (APAC) Delivery Customer Experience team, is responsible for delivering innovative customer support to couriers, eaters and merchants on the Uber platform.

**About the Role**

The ANZ CX Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations and strategic initiatives. This role in the Consumer team is perfect for those who enjoy creating efficiency in operations and a passion for continuous improvement. In this role you will be digging into the data, surfacing insights and working cross-functionally to deliver a smooth customer experience.

**Your Impact in Role:**

1. Manage day-to-day consumer operations for Uber’s Eaters, including: maintaining the health of Uber’s support operations, and being the POC subject matter expert for complex and difficult issues impacting Consumers
2. Lead cross-functional projects, leveraging data to identify and execute opportunities for improving customer experience
3. Uplift Consumer support policies and processes across various topics including payments, risk, and fraud
4. Drive consumer product implementations in CX
5. Work with our customer support network to identify and deliver experience improvements

**The Experience You'll Bring**

Proven experience: whether it be in a contact center (BPO), Customer Support, Learning & Development, a start-up, bank, consultancy - you are someone who loves inspiring change in a fast-paced environment.

1. Experience with processes, systematic organisation, and delivering high quality customer service.
2. Project management experience. Proven ability to manage a program of work from beginning to end
3. Data & Analytics: Leverage data to identify trends, inform decisions, and measure impact. Strong Excel / G Sheet proficiency is a must with SQL skills a bonus!
4. Communication: Clear and confident in both written and verbal communication, with the ability to tailor messaging to different audiences and contexts.
5. Complex Problem Solving: Tackle ambiguity with structured thinking and creativity. Proactively break down issues to find practical, scalable solutions.
6. Stakeholder Management: Build strong relationships across teams and functions. Skilled at influencing without authority and driving alignment around shared goals.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage day-to-day consumer operations for Uber’s Eaters, including maintaining the health of Uber’s support operations and being the POC subject matter expert for complex and difficult issues impacting Consumers
  • Lead cross-functional projects, leveraging data to identify and execute opportunities for improving customer experience
  • Uplift Consumer support policies and processes across various topics including payments, risk, and fraud
  • Drive consumer product implementations in CX
  • Work with our customer support network to identify and deliver experience improvements

âś… Required Qualifications

  • Experience in a contact center, Customer Support, Learning & Development, a start-up, bank, or consultancy
  • Experience with processes, systematic organization, and delivering high quality customer service
  • Project management experience with proven ability to manage a program of work from beginning to end
  • Strong Excel / G Sheet proficiency
  • Clear and confident communication, both written and verbal
  • Ability to tackle ambiguity with structured thinking and creativity
  • Skilled at stakeholder management and influencing without authority

🛠️ Required Skills

  • Data & Analytics
  • Communication
  • Complex Problem Solving
  • Stakeholder Management

Locations

  • Sydney, New South Wales, Australia

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 AUD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Data & Analyticsintermediate
  • Communicationintermediate
  • Complex Problem Solvingintermediate
  • Stakeholder Managementintermediate

Required Qualifications

  • Experience in a contact center, Customer Support, Learning & Development, a start-up, bank, or consultancy (experience)
  • Experience with processes, systematic organization, and delivering high quality customer service (experience)
  • Project management experience with proven ability to manage a program of work from beginning to end (experience)
  • Strong Excel / G Sheet proficiency (experience)
  • Clear and confident communication, both written and verbal (experience)
  • Ability to tackle ambiguity with structured thinking and creativity (experience)
  • Skilled at stakeholder management and influencing without authority (experience)

Preferred Qualifications

  • SQL skills (experience)

Responsibilities

  • Manage day-to-day consumer operations for Uber’s Eaters, including maintaining the health of Uber’s support operations and being the POC subject matter expert for complex and difficult issues impacting Consumers
  • Lead cross-functional projects, leveraging data to identify and execute opportunities for improving customer experience
  • Uplift Consumer support policies and processes across various topics including payments, risk, and fraud
  • Drive consumer product implementations in CX
  • Work with our customer support network to identify and deliver experience improvements

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Uber logo

Program Specialist, Eater Customer Experience

Uber

Program Specialist, Eater Customer Experience

Uber logo

Uber

full-time

Posted: November 28, 2025

Number of Vacancies: 1

Job Description

Program Specialist, Eater Customer Experience

đź“‹ Job Overview

The Program Specialist, Eater Customer Experience role at Uber involves managing consumer operations for Uber's Eaters, leading cross-functional projects to improve customer experience, and driving consumer product implementations. This position requires a passion for continuous improvement and the ability to work effectively with data and cross-functional teams.

📍 Location: Sydney, New South Wales, Australia

🏢 Department: Community Operations

đź“„ Full Description

**About The Team**

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber!

The team you’ll be working with, the Asia-Pacific (APAC) Delivery Customer Experience team, is responsible for delivering innovative customer support to couriers, eaters and merchants on the Uber platform.

**About the Role**

The ANZ CX Team is responsible for delivering seamless experiences for our customers through policy creation, product launches, automations and strategic initiatives. This role in the Consumer team is perfect for those who enjoy creating efficiency in operations and a passion for continuous improvement. In this role you will be digging into the data, surfacing insights and working cross-functionally to deliver a smooth customer experience.

**Your Impact in Role:**

1. Manage day-to-day consumer operations for Uber’s Eaters, including: maintaining the health of Uber’s support operations, and being the POC subject matter expert for complex and difficult issues impacting Consumers
2. Lead cross-functional projects, leveraging data to identify and execute opportunities for improving customer experience
3. Uplift Consumer support policies and processes across various topics including payments, risk, and fraud
4. Drive consumer product implementations in CX
5. Work with our customer support network to identify and deliver experience improvements

**The Experience You'll Bring**

Proven experience: whether it be in a contact center (BPO), Customer Support, Learning & Development, a start-up, bank, consultancy - you are someone who loves inspiring change in a fast-paced environment.

1. Experience with processes, systematic organisation, and delivering high quality customer service.
2. Project management experience. Proven ability to manage a program of work from beginning to end
3. Data & Analytics: Leverage data to identify trends, inform decisions, and measure impact. Strong Excel / G Sheet proficiency is a must with SQL skills a bonus!
4. Communication: Clear and confident in both written and verbal communication, with the ability to tailor messaging to different audiences and contexts.
5. Complex Problem Solving: Tackle ambiguity with structured thinking and creativity. Proactively break down issues to find practical, scalable solutions.
6. Stakeholder Management: Build strong relationships across teams and functions. Skilled at influencing without authority and driving alignment around shared goals.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage day-to-day consumer operations for Uber’s Eaters, including maintaining the health of Uber’s support operations and being the POC subject matter expert for complex and difficult issues impacting Consumers
  • Lead cross-functional projects, leveraging data to identify and execute opportunities for improving customer experience
  • Uplift Consumer support policies and processes across various topics including payments, risk, and fraud
  • Drive consumer product implementations in CX
  • Work with our customer support network to identify and deliver experience improvements

âś… Required Qualifications

  • Experience in a contact center, Customer Support, Learning & Development, a start-up, bank, or consultancy
  • Experience with processes, systematic organization, and delivering high quality customer service
  • Project management experience with proven ability to manage a program of work from beginning to end
  • Strong Excel / G Sheet proficiency
  • Clear and confident communication, both written and verbal
  • Ability to tackle ambiguity with structured thinking and creativity
  • Skilled at stakeholder management and influencing without authority

🛠️ Required Skills

  • Data & Analytics
  • Communication
  • Complex Problem Solving
  • Stakeholder Management

Locations

  • Sydney, New South Wales, Australia

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 AUD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Data & Analyticsintermediate
  • Communicationintermediate
  • Complex Problem Solvingintermediate
  • Stakeholder Managementintermediate

Required Qualifications

  • Experience in a contact center, Customer Support, Learning & Development, a start-up, bank, or consultancy (experience)
  • Experience with processes, systematic organization, and delivering high quality customer service (experience)
  • Project management experience with proven ability to manage a program of work from beginning to end (experience)
  • Strong Excel / G Sheet proficiency (experience)
  • Clear and confident communication, both written and verbal (experience)
  • Ability to tackle ambiguity with structured thinking and creativity (experience)
  • Skilled at stakeholder management and influencing without authority (experience)

Preferred Qualifications

  • SQL skills (experience)

Responsibilities

  • Manage day-to-day consumer operations for Uber’s Eaters, including maintaining the health of Uber’s support operations and being the POC subject matter expert for complex and difficult issues impacting Consumers
  • Lead cross-functional projects, leveraging data to identify and execute opportunities for improving customer experience
  • Uplift Consumer support policies and processes across various topics including payments, risk, and fraud
  • Drive consumer product implementations in CX
  • Work with our customer support network to identify and deliver experience improvements

Target Your Resume for "Program Specialist, Eater Customer Experience" , Uber

Get personalized recommendations to optimize your resume specifically for Program Specialist, Eater Customer Experience. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Program Specialist, Eater Customer Experience" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberSydneyAustraliaCommunity OperationsCommunity Operations

Related Jobs You May Like

No related jobs found at the moment.