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Program Specialist III - IndiaSA Greenlight

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Program Specialist III - IndiaSA Greenlight

full-timePosted: Oct 29, 2025

Job Description

Program Specialist III - IndiaSA Greenlight

đź“‹ Job Overview

The Program Specialist III - IndiaSA Greenlight at Uber drives operational excellence across the driver-support network. Key responsibilities include managing site performance, collaborating with cross-functional teams, and executing driver-facing programs. The role requires 2-3 years of experience in program management or related fields and strong analytical and communication skills.

📍 Location: Gurgaon, Haryana, India

🏢 Department: Community Operations

đź“„ Full Description

**About the Role**

We are looking for a **Program & Site Specialist** to drive operational excellence, consistency, and performance across our driver-support network. You thrive in managing site operations, optimizing processes, and enabling teams to deliver strong results at scale. You bring structure, clarity, and efficiency to complex environments, ensuring support sites run smoothly and deliver measurable business impact.

As part of Uber’s **IndiaSA CommOps team**, you’ll play a key role in managing the day-to-day performance of our **support sites** and ensuring seamless execution of driver-support operations. You will collaborate closely with cross-functional teams across **Ops, Legal, Policy, Comms, City Operations, and Vendor partners** to uphold service quality, drive continuous improvement, and execute key operational initiatives across the region.

**What the Candidate Will Do**

1. **Manage site performance** by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
2. Partner with vendors and internal teams to ensure **consistent communication, accountability, and quality** across sites.
3. Collaborate with cross-functional teams to **streamline workflows and improve process efficiency** through documentation and system enhancements.
4. Provide **data-driven insights and recommendations** to improve performance, reduce costs, and elevate customer experience.
5. **Own and execute driver-facing programs** from ideation to deployment, ensuring alignment with business goals and operational scalability.
6. Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline.
7. Build and maintain program documentation to ensure clarity, consistency, and scalability.

**What the Candidate Will Need**

\-\-\-\- Basic Qualifications ----

1. 2-3 years of experience in **Program Management, Vendor Operations, or Process Excellence** roles.
2. Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation.
3. Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments.
4. Excellent communication and stakeholder management skills, with the ability to influence without authority.
5. Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership.
6. Proficiency in tools like Excel, Google Sheets, and project management platforms is a plus.

\-\-\-\- Preferred Qualifications ----

1. Strong understanding of **Uber’s products, operations, and business landscape** in the India market.
2. Prior experience in **customer experience delivery**, preferably within Uber or similar fast-paced environments.
3. Proficiency in the **Google Workspace suite** (Slides, Sheets, Docs) with advanced presentation and storytelling skills.
4. Demonstrated ability to **design and deliver impactful presentations** that effectively communicate insights and strategy.
5. Proven experience in **project coordination**, managing multiple stakeholders and timelines.
6. Hands-on experience in **data analysis**, translating insights into actionable recommendations.
7. Familiarity with **contact center operations**, including performance management and vendor relationship oversight.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage site performance by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement
  • Partner with vendors and internal teams to ensure consistent communication, accountability, and quality across sites
  • Collaborate with cross-functional teams to streamline workflows and improve process efficiency through documentation and system enhancements
  • Provide data-driven insights and recommendations to improve performance, reduce costs, and elevate customer experience
  • Own and execute driver-facing programs from ideation to deployment, ensuring alignment with business goals and operational scalability
  • Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline
  • Build and maintain program documentation to ensure clarity, consistency, and scalability

âś… Required Qualifications

  • 2-3 years of experience in Program Management, Vendor Operations, or Process Excellence roles
  • Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation
  • Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments
  • Excellent communication and stakeholder management skills, with the ability to influence without authority
  • Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership

🛠️ Required Skills

  • Analytical and problem-solving skills
  • Performance tracking and KPI management
  • Data interpretation
  • Project management
  • Communication and stakeholder management
  • Proficiency in Excel, Google Sheets, and project management platforms

Locations

  • Gurgaon, Haryana, India

Salary

Estimated Salary Rangemedium confidence

1,200,000 - 1,800,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Analytical and problem-solving skillsintermediate
  • Performance tracking and KPI managementintermediate
  • Data interpretationintermediate
  • Project managementintermediate
  • Communication and stakeholder managementintermediate
  • Proficiency in Excel, Google Sheets, and project management platformsintermediate

Required Qualifications

  • 2-3 years of experience in Program Management, Vendor Operations, or Process Excellence roles (experience)
  • Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation (experience)
  • Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments (experience)
  • Excellent communication and stakeholder management skills, with the ability to influence without authority (experience)
  • Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership (experience)

Preferred Qualifications

  • Strong understanding of Uber’s products, operations, and business landscape in the India market (experience)
  • Prior experience in customer experience delivery, preferably within Uber or similar fast-paced environments (experience)
  • Proficiency in the Google Workspace suite (Slides, Sheets, Docs) with advanced presentation and storytelling skills (experience)
  • Demonstrated ability to design and deliver impactful presentations that effectively communicate insights and strategy (experience)
  • Proven experience in project coordination, managing multiple stakeholders and timelines (experience)
  • Hands-on experience in data analysis, translating insights into actionable recommendations (experience)
  • Familiarity with contact center operations, including performance management and vendor relationship oversight (experience)

Responsibilities

  • Manage site performance by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement
  • Partner with vendors and internal teams to ensure consistent communication, accountability, and quality across sites
  • Collaborate with cross-functional teams to streamline workflows and improve process efficiency through documentation and system enhancements
  • Provide data-driven insights and recommendations to improve performance, reduce costs, and elevate customer experience
  • Own and execute driver-facing programs from ideation to deployment, ensuring alignment with business goals and operational scalability
  • Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline
  • Build and maintain program documentation to ensure clarity, consistency, and scalability

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Uber logo

Program Specialist III - IndiaSA Greenlight

Uber

Other Jobs

Program Specialist III - IndiaSA Greenlight

full-timePosted: Oct 29, 2025

Job Description

Program Specialist III - IndiaSA Greenlight

đź“‹ Job Overview

The Program Specialist III - IndiaSA Greenlight at Uber drives operational excellence across the driver-support network. Key responsibilities include managing site performance, collaborating with cross-functional teams, and executing driver-facing programs. The role requires 2-3 years of experience in program management or related fields and strong analytical and communication skills.

📍 Location: Gurgaon, Haryana, India

🏢 Department: Community Operations

đź“„ Full Description

**About the Role**

We are looking for a **Program & Site Specialist** to drive operational excellence, consistency, and performance across our driver-support network. You thrive in managing site operations, optimizing processes, and enabling teams to deliver strong results at scale. You bring structure, clarity, and efficiency to complex environments, ensuring support sites run smoothly and deliver measurable business impact.

As part of Uber’s **IndiaSA CommOps team**, you’ll play a key role in managing the day-to-day performance of our **support sites** and ensuring seamless execution of driver-support operations. You will collaborate closely with cross-functional teams across **Ops, Legal, Policy, Comms, City Operations, and Vendor partners** to uphold service quality, drive continuous improvement, and execute key operational initiatives across the region.

**What the Candidate Will Do**

1. **Manage site performance** by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement.
2. Partner with vendors and internal teams to ensure **consistent communication, accountability, and quality** across sites.
3. Collaborate with cross-functional teams to **streamline workflows and improve process efficiency** through documentation and system enhancements.
4. Provide **data-driven insights and recommendations** to improve performance, reduce costs, and elevate customer experience.
5. **Own and execute driver-facing programs** from ideation to deployment, ensuring alignment with business goals and operational scalability.
6. Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline.
7. Build and maintain program documentation to ensure clarity, consistency, and scalability.

**What the Candidate Will Need**

\-\-\-\- Basic Qualifications ----

1. 2-3 years of experience in **Program Management, Vendor Operations, or Process Excellence** roles.
2. Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation.
3. Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments.
4. Excellent communication and stakeholder management skills, with the ability to influence without authority.
5. Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership.
6. Proficiency in tools like Excel, Google Sheets, and project management platforms is a plus.

\-\-\-\- Preferred Qualifications ----

1. Strong understanding of **Uber’s products, operations, and business landscape** in the India market.
2. Prior experience in **customer experience delivery**, preferably within Uber or similar fast-paced environments.
3. Proficiency in the **Google Workspace suite** (Slides, Sheets, Docs) with advanced presentation and storytelling skills.
4. Demonstrated ability to **design and deliver impactful presentations** that effectively communicate insights and strategy.
5. Proven experience in **project coordination**, managing multiple stakeholders and timelines.
6. Hands-on experience in **data analysis**, translating insights into actionable recommendations.
7. Familiarity with **contact center operations**, including performance management and vendor relationship oversight.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage site performance by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement
  • Partner with vendors and internal teams to ensure consistent communication, accountability, and quality across sites
  • Collaborate with cross-functional teams to streamline workflows and improve process efficiency through documentation and system enhancements
  • Provide data-driven insights and recommendations to improve performance, reduce costs, and elevate customer experience
  • Own and execute driver-facing programs from ideation to deployment, ensuring alignment with business goals and operational scalability
  • Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline
  • Build and maintain program documentation to ensure clarity, consistency, and scalability

âś… Required Qualifications

  • 2-3 years of experience in Program Management, Vendor Operations, or Process Excellence roles
  • Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation
  • Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments
  • Excellent communication and stakeholder management skills, with the ability to influence without authority
  • Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership

🛠️ Required Skills

  • Analytical and problem-solving skills
  • Performance tracking and KPI management
  • Data interpretation
  • Project management
  • Communication and stakeholder management
  • Proficiency in Excel, Google Sheets, and project management platforms

Locations

  • Gurgaon, Haryana, India

Salary

Estimated Salary Rangemedium confidence

1,200,000 - 1,800,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Analytical and problem-solving skillsintermediate
  • Performance tracking and KPI managementintermediate
  • Data interpretationintermediate
  • Project managementintermediate
  • Communication and stakeholder managementintermediate
  • Proficiency in Excel, Google Sheets, and project management platformsintermediate

Required Qualifications

  • 2-3 years of experience in Program Management, Vendor Operations, or Process Excellence roles (experience)
  • Strong analytical and problem-solving skills with experience in performance tracking, KPI management, and data interpretation (experience)
  • Proven ability to manage multiple projects simultaneously and work effectively in cross-functional environments (experience)
  • Excellent communication and stakeholder management skills, with the ability to influence without authority (experience)
  • Comfort operating in a fast-paced, dynamic environment with a bias for action and ownership (experience)

Preferred Qualifications

  • Strong understanding of Uber’s products, operations, and business landscape in the India market (experience)
  • Prior experience in customer experience delivery, preferably within Uber or similar fast-paced environments (experience)
  • Proficiency in the Google Workspace suite (Slides, Sheets, Docs) with advanced presentation and storytelling skills (experience)
  • Demonstrated ability to design and deliver impactful presentations that effectively communicate insights and strategy (experience)
  • Proven experience in project coordination, managing multiple stakeholders and timelines (experience)
  • Hands-on experience in data analysis, translating insights into actionable recommendations (experience)
  • Familiarity with contact center operations, including performance management and vendor relationship oversight (experience)

Responsibilities

  • Manage site performance by tracking hourly/daily/weekly KPIs, identifying trends, and driving root-cause analysis for improvement
  • Partner with vendors and internal teams to ensure consistent communication, accountability, and quality across sites
  • Collaborate with cross-functional teams to streamline workflows and improve process efficiency through documentation and system enhancements
  • Provide data-driven insights and recommendations to improve performance, reduce costs, and elevate customer experience
  • Own and execute driver-facing programs from ideation to deployment, ensuring alignment with business goals and operational scalability
  • Support new initiatives, pilots, and process rollouts across INSA markets with strong project management discipline
  • Build and maintain program documentation to ensure clarity, consistency, and scalability

Target Your Resume for "Program Specialist III - IndiaSA Greenlight" , Uber

Get personalized recommendations to optimize your resume specifically for Program Specialist III - IndiaSA Greenlight. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Program Specialist III - IndiaSA Greenlight" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberGurgaonIndiaCommunity OperationsCommunity Operations

Answer 10 quick questions to check your fit for Program Specialist III - IndiaSA Greenlight @ Uber.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.