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Program Specialist - Social Brand Reputation, French Market

Uber

Marketing Jobs

Program Specialist - Social Brand Reputation, French Market

full-timePosted: Oct 24, 2025

Job Description

Program Specialist - Social Brand Reputation, French Market

đź“‹ Job Overview

The Program Specialist - Social Brand Reputation for the French Market at Uber focuses on protecting Uber's reputation through social media management. This role involves monitoring and responding to influencer and viral posts, working closely with regional marketing and communications teams to manage brand crises and customer care issues on social platforms.

📍 Location: Lisbon, Portugal

🏢 Department: Community Operations

đź“„ Full Description

**About the Role**

Our mission is to ensure all Uber users have a seamless customer care experience, while also protecting Uber’s reputation. To do this, we are building a new team called the Social Brand Reputation Team in France. They will sit under Global Community Operations on the Social Media Operations Response Team (SORT), but they will be closely tied to Regional Marketing and Crisis Communications.

They will live and breathe social media focused on protecting Uber’s reputation. This role will have two main objectives:

- Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
- Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

You should bring a passion for customer care, influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues-centric topics.

This role will work directly with the regional team in France, so you will work with key stakeholders across all Community Operations workstreams.

This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a major brand risk.  We are looking for someone who is always looking to improve efficiency and solve problems which arise in this high change environment.

**What You'll Do**

- Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
- Understand the full spectrum of Uber customer care policies and processes
- Liaison with Regional Marketing and Comms on replies to influencer and viral posts
- Bring an elevated lens of Marketing/Comms to Uber’s customer care world
- Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
- Work with stakeholders and varied policies in France

**What You'll Need**

- Minimum of 2 years of prior work experience, preferably in social media community management or related field
- Fluent in English and French
- Ability to thrive in an ambiguous and flexible work environment
- Bachelor's degree, preferably in Communications, Social Media or Public Relations
- Familiar with working in a social media listening tool and managing cases within
- Understand intuitively what has the propensity to go viral and create brand crises
- Proficient stakeholder management skills
- Previous experience managing Brands and Crisis in Social Media
- Customer care operations experience
- Strong communicator (both verbal and written); creative copy writing skills
- Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media
- Problem solver - Desire to address complex problems without hesitation
- Independent and proactive,  self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
- Highly organized and able to multitask, whilst maintaining clear and proactive flow of communication
- Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
- Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
  • Understand the full spectrum of Uber customer care policies and processes
  • Liaison with Regional Marketing and Comms on replies to influencer and viral posts
  • Bring an elevated lens of Marketing/Comms to Uber’s customer care world
  • Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
  • Work with stakeholders and varied policies in France

âś… Required Qualifications

  • Minimum of 2 years of prior work experience, preferably in social media community management or related field
  • Fluent in English and French
  • Ability to thrive in an ambiguous and flexible work environment
  • Bachelor's degree, preferably in Communications, Social Media or Public Relations
  • Familiar with working in a social media listening tool and managing cases within
  • Understand intuitively what has the propensity to go viral and create brand crises
  • Proficient stakeholder management skills
  • Previous experience managing Brands and Crisis in Social Media
  • Customer care operations experience
  • Strong communicator (both verbal and written); creative copy writing skills
  • Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media
  • Problem solver - Desire to address complex problems without hesitation
  • Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
  • Highly organized and able to multitask, whilst maintaining clear and proactive flow of communication
  • Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
  • Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users

🛠️ Required Skills

  • Social media management
  • Crisis communication
  • Influencer management
  • Stakeholder management
  • Customer care
  • Copywriting
  • Problem-solving
  • Multitasking
  • Communication
  • Empathy
  • Business acumen

Locations

  • Lisbon, Portugal

Salary

Estimated Salary Rangemedium confidence

40,000 - 60,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Social media managementintermediate
  • Crisis communicationintermediate
  • Influencer managementintermediate
  • Stakeholder managementintermediate
  • Customer careintermediate
  • Copywritingintermediate
  • Problem-solvingintermediate
  • Multitaskingintermediate
  • Communicationintermediate
  • Empathyintermediate
  • Business acumenintermediate

Required Qualifications

  • Minimum of 2 years of prior work experience, preferably in social media community management or related field (experience)
  • Fluent in English and French (experience)
  • Ability to thrive in an ambiguous and flexible work environment (experience)
  • Bachelor's degree, preferably in Communications, Social Media or Public Relations (experience)
  • Familiar with working in a social media listening tool and managing cases within (experience)
  • Understand intuitively what has the propensity to go viral and create brand crises (experience)
  • Proficient stakeholder management skills (experience)
  • Previous experience managing Brands and Crisis in Social Media (experience)
  • Customer care operations experience (experience)
  • Strong communicator (both verbal and written); creative copy writing skills (experience)
  • Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media (experience)
  • Problem solver - Desire to address complex problems without hesitation (experience)
  • Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work (experience)
  • Highly organized and able to multitask, whilst maintaining clear and proactive flow of communication (experience)
  • Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube) (experience)
  • Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users (experience)

Responsibilities

  • Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
  • Understand the full spectrum of Uber customer care policies and processes
  • Liaison with Regional Marketing and Comms on replies to influencer and viral posts
  • Bring an elevated lens of Marketing/Comms to Uber’s customer care world
  • Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
  • Work with stakeholders and varied policies in France

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Uber logo

Program Specialist - Social Brand Reputation, French Market

Uber

Marketing Jobs

Program Specialist - Social Brand Reputation, French Market

full-timePosted: Oct 24, 2025

Job Description

Program Specialist - Social Brand Reputation, French Market

đź“‹ Job Overview

The Program Specialist - Social Brand Reputation for the French Market at Uber focuses on protecting Uber's reputation through social media management. This role involves monitoring and responding to influencer and viral posts, working closely with regional marketing and communications teams to manage brand crises and customer care issues on social platforms.

📍 Location: Lisbon, Portugal

🏢 Department: Community Operations

đź“„ Full Description

**About the Role**

Our mission is to ensure all Uber users have a seamless customer care experience, while also protecting Uber’s reputation. To do this, we are building a new team called the Social Brand Reputation Team in France. They will sit under Global Community Operations on the Social Media Operations Response Team (SORT), but they will be closely tied to Regional Marketing and Crisis Communications.

They will live and breathe social media focused on protecting Uber’s reputation. This role will have two main objectives:

- Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
- Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media

You should bring a passion for customer care, influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues-centric topics.

This role will work directly with the regional team in France, so you will work with key stakeholders across all Community Operations workstreams.

This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a major brand risk.  We are looking for someone who is always looking to improve efficiency and solve problems which arise in this high change environment.

**What You'll Do**

- Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
- Understand the full spectrum of Uber customer care policies and processes
- Liaison with Regional Marketing and Comms on replies to influencer and viral posts
- Bring an elevated lens of Marketing/Comms to Uber’s customer care world
- Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
- Work with stakeholders and varied policies in France

**What You'll Need**

- Minimum of 2 years of prior work experience, preferably in social media community management or related field
- Fluent in English and French
- Ability to thrive in an ambiguous and flexible work environment
- Bachelor's degree, preferably in Communications, Social Media or Public Relations
- Familiar with working in a social media listening tool and managing cases within
- Understand intuitively what has the propensity to go viral and create brand crises
- Proficient stakeholder management skills
- Previous experience managing Brands and Crisis in Social Media
- Customer care operations experience
- Strong communicator (both verbal and written); creative copy writing skills
- Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media
- Problem solver - Desire to address complex problems without hesitation
- Independent and proactive,  self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
- Highly organized and able to multitask, whilst maintaining clear and proactive flow of communication
- Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
- Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
  • Understand the full spectrum of Uber customer care policies and processes
  • Liaison with Regional Marketing and Comms on replies to influencer and viral posts
  • Bring an elevated lens of Marketing/Comms to Uber’s customer care world
  • Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
  • Work with stakeholders and varied policies in France

âś… Required Qualifications

  • Minimum of 2 years of prior work experience, preferably in social media community management or related field
  • Fluent in English and French
  • Ability to thrive in an ambiguous and flexible work environment
  • Bachelor's degree, preferably in Communications, Social Media or Public Relations
  • Familiar with working in a social media listening tool and managing cases within
  • Understand intuitively what has the propensity to go viral and create brand crises
  • Proficient stakeholder management skills
  • Previous experience managing Brands and Crisis in Social Media
  • Customer care operations experience
  • Strong communicator (both verbal and written); creative copy writing skills
  • Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media
  • Problem solver - Desire to address complex problems without hesitation
  • Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work
  • Highly organized and able to multitask, whilst maintaining clear and proactive flow of communication
  • Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)
  • Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users

🛠️ Required Skills

  • Social media management
  • Crisis communication
  • Influencer management
  • Stakeholder management
  • Customer care
  • Copywriting
  • Problem-solving
  • Multitasking
  • Communication
  • Empathy
  • Business acumen

Locations

  • Lisbon, Portugal

Salary

Estimated Salary Rangemedium confidence

40,000 - 60,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Social media managementintermediate
  • Crisis communicationintermediate
  • Influencer managementintermediate
  • Stakeholder managementintermediate
  • Customer careintermediate
  • Copywritingintermediate
  • Problem-solvingintermediate
  • Multitaskingintermediate
  • Communicationintermediate
  • Empathyintermediate
  • Business acumenintermediate

Required Qualifications

  • Minimum of 2 years of prior work experience, preferably in social media community management or related field (experience)
  • Fluent in English and French (experience)
  • Ability to thrive in an ambiguous and flexible work environment (experience)
  • Bachelor's degree, preferably in Communications, Social Media or Public Relations (experience)
  • Familiar with working in a social media listening tool and managing cases within (experience)
  • Understand intuitively what has the propensity to go viral and create brand crises (experience)
  • Proficient stakeholder management skills (experience)
  • Previous experience managing Brands and Crisis in Social Media (experience)
  • Customer care operations experience (experience)
  • Strong communicator (both verbal and written); creative copy writing skills (experience)
  • Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media (experience)
  • Problem solver - Desire to address complex problems without hesitation (experience)
  • Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work (experience)
  • Highly organized and able to multitask, whilst maintaining clear and proactive flow of communication (experience)
  • Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube) (experience)
  • Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users (experience)

Responsibilities

  • Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
  • Understand the full spectrum of Uber customer care policies and processes
  • Liaison with Regional Marketing and Comms on replies to influencer and viral posts
  • Bring an elevated lens of Marketing/Comms to Uber’s customer care world
  • Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
  • Work with stakeholders and varied policies in France

Target Your Resume for "Program Specialist - Social Brand Reputation, French Market" , Uber

Get personalized recommendations to optimize your resume specifically for Program Specialist - Social Brand Reputation, French Market. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Program Specialist - Social Brand Reputation, French Market" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberLisbonPortugalCommunity OperationsCommunity Operations

Answer 10 quick questions to check your fit for Program Specialist - Social Brand Reputation, French Market @ Uber.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.