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Safety Investigations Specialist I (French Speaker)

Uber

Customer Support and Service Jobs

Safety Investigations Specialist I (French Speaker)

full-timePosted: Sep 12, 2025

Job Description

Safety Investigations Specialist I (French Speaker)

πŸ“‹ Job Overview

As a Safety Investigations Specialist I at Uber, you will handle critical safety incidents, ensuring excellent customer service and timely resolution. You will work closely with internal teams like Communications, Trust & Safety, Insurance, and Legal to manage high-severity incidents according to Uber's protocols.

πŸ“ Location: Lisbon, Portugal

🏒 Department: Community Operations

πŸ“„ Full Description

**About the Role**

As a Safety Investigations I Agent, you'll be on the front lines, efficiently handling our most critical incidents. Your focus will be on delivering excellent customer service, ensuring accuracy, and resolving cases in a timely manner. You'll work hand-in-hand with our internal teams – like Communications, Trust & Safety, Insurance, and Legal. Your coordination will be key in resolving high-severity incidents according to our protocols, always keeping external customer service and expectations in mind.

**What You Will Do**

- Manage a high volume of Safety Incidents: Respond to a live stream of sensitive incoming safety cases via phone and messaging.
- Document Thoroughly: Accurately report and document issues with all involved parties using various platforms.
- Master Systems: Become proficient with our knowledge bases and contact management systems (Bliss, Jira)
- Engage: Communicate professionally with drivers, riders, eaters, delivery partners, claimants, third parties, and Stakeholders regarding platform-related incidents.
- Provide Empathetic Support: Offer effective support to those reporting incidents, asking detailed questions to fully grasp the situation.
- Categorize Accurately: Classify incidents with the correct classification, preparing them for detailed review by our Special Investigations Unit.

**Basic Qualifications**

- Language: Proficiency in French and English is required
- Strong Interpersonal Skills: Ability to build trust and relate well to others.
- High Emotional Intelligence: Excellent communication and emotional regulation
- Problem-solving and critical thinking abilities
- Highly Organized
- Active Listening: Fully understand concerns over the phone and respond effectively
- Relevant Experience: A minimum of 6 months in customer support, particularly handling sensitive issues. Experience in crisis centers, law enforcement, or social work is a valuable asset.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage a high volume of Safety Incidents via phone and messaging
  • Accurately report and document issues with all involved parties
  • Become proficient with knowledge bases and contact management systems (Bliss, Jira)
  • Communicate professionally with drivers, riders, eaters, delivery partners, claimants, third parties, and stakeholders
  • Offer empathetic support to those reporting incidents
  • Classify incidents with the correct classification for detailed review

βœ… Required Qualifications

  • Proficiency in French and English
  • Strong interpersonal skills
  • High emotional intelligence
  • Problem-solving and critical thinking abilities
  • Highly organized
  • Active listening
  • Minimum of 6 months in customer support, particularly handling sensitive issues

πŸ› οΈ Required Skills

  • Excellent communication
  • Emotional regulation

Locations

  • Lisbon, Portugal

Salary

Estimated Salary Rangemedium confidence

30,000 - 45,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent communicationintermediate
  • Emotional regulationintermediate

Required Qualifications

  • Proficiency in French and English (experience)
  • Strong interpersonal skills (experience)
  • High emotional intelligence (experience)
  • Problem-solving and critical thinking abilities (experience)
  • Highly organized (experience)
  • Active listening (experience)
  • Minimum of 6 months in customer support, particularly handling sensitive issues (experience)

Preferred Qualifications

  • Experience in crisis centers, law enforcement, or social work (experience)

Responsibilities

  • Manage a high volume of Safety Incidents via phone and messaging
  • Accurately report and document issues with all involved parties
  • Become proficient with knowledge bases and contact management systems (Bliss, Jira)
  • Communicate professionally with drivers, riders, eaters, delivery partners, claimants, third parties, and stakeholders
  • Offer empathetic support to those reporting incidents
  • Classify incidents with the correct classification for detailed review

Target Your Resume for "Safety Investigations Specialist I (French Speaker)" , Uber

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Keyword optimization analysis
Skill matching & gap identification
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UberLisbonPortugalCommunity OperationsCommunity Operations

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Uber logo

Safety Investigations Specialist I (French Speaker)

Uber

Customer Support and Service Jobs

Safety Investigations Specialist I (French Speaker)

full-timePosted: Sep 12, 2025

Job Description

Safety Investigations Specialist I (French Speaker)

πŸ“‹ Job Overview

As a Safety Investigations Specialist I at Uber, you will handle critical safety incidents, ensuring excellent customer service and timely resolution. You will work closely with internal teams like Communications, Trust & Safety, Insurance, and Legal to manage high-severity incidents according to Uber's protocols.

πŸ“ Location: Lisbon, Portugal

🏒 Department: Community Operations

πŸ“„ Full Description

**About the Role**

As a Safety Investigations I Agent, you'll be on the front lines, efficiently handling our most critical incidents. Your focus will be on delivering excellent customer service, ensuring accuracy, and resolving cases in a timely manner. You'll work hand-in-hand with our internal teams – like Communications, Trust & Safety, Insurance, and Legal. Your coordination will be key in resolving high-severity incidents according to our protocols, always keeping external customer service and expectations in mind.

**What You Will Do**

- Manage a high volume of Safety Incidents: Respond to a live stream of sensitive incoming safety cases via phone and messaging.
- Document Thoroughly: Accurately report and document issues with all involved parties using various platforms.
- Master Systems: Become proficient with our knowledge bases and contact management systems (Bliss, Jira)
- Engage: Communicate professionally with drivers, riders, eaters, delivery partners, claimants, third parties, and Stakeholders regarding platform-related incidents.
- Provide Empathetic Support: Offer effective support to those reporting incidents, asking detailed questions to fully grasp the situation.
- Categorize Accurately: Classify incidents with the correct classification, preparing them for detailed review by our Special Investigations Unit.

**Basic Qualifications**

- Language: Proficiency in French and English is required
- Strong Interpersonal Skills: Ability to build trust and relate well to others.
- High Emotional Intelligence: Excellent communication and emotional regulation
- Problem-solving and critical thinking abilities
- Highly Organized
- Active Listening: Fully understand concerns over the phone and respond effectively
- Relevant Experience: A minimum of 6 months in customer support, particularly handling sensitive issues. Experience in crisis centers, law enforcement, or social work is a valuable asset.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage a high volume of Safety Incidents via phone and messaging
  • Accurately report and document issues with all involved parties
  • Become proficient with knowledge bases and contact management systems (Bliss, Jira)
  • Communicate professionally with drivers, riders, eaters, delivery partners, claimants, third parties, and stakeholders
  • Offer empathetic support to those reporting incidents
  • Classify incidents with the correct classification for detailed review

βœ… Required Qualifications

  • Proficiency in French and English
  • Strong interpersonal skills
  • High emotional intelligence
  • Problem-solving and critical thinking abilities
  • Highly organized
  • Active listening
  • Minimum of 6 months in customer support, particularly handling sensitive issues

πŸ› οΈ Required Skills

  • Excellent communication
  • Emotional regulation

Locations

  • Lisbon, Portugal

Salary

Estimated Salary Rangemedium confidence

30,000 - 45,000 EUR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Excellent communicationintermediate
  • Emotional regulationintermediate

Required Qualifications

  • Proficiency in French and English (experience)
  • Strong interpersonal skills (experience)
  • High emotional intelligence (experience)
  • Problem-solving and critical thinking abilities (experience)
  • Highly organized (experience)
  • Active listening (experience)
  • Minimum of 6 months in customer support, particularly handling sensitive issues (experience)

Preferred Qualifications

  • Experience in crisis centers, law enforcement, or social work (experience)

Responsibilities

  • Manage a high volume of Safety Incidents via phone and messaging
  • Accurately report and document issues with all involved parties
  • Become proficient with knowledge bases and contact management systems (Bliss, Jira)
  • Communicate professionally with drivers, riders, eaters, delivery partners, claimants, third parties, and stakeholders
  • Offer empathetic support to those reporting incidents
  • Classify incidents with the correct classification for detailed review

Target Your Resume for "Safety Investigations Specialist I (French Speaker)" , Uber

Get personalized recommendations to optimize your resume specifically for Safety Investigations Specialist I (French Speaker). Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Safety Investigations Specialist I (French Speaker)" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberLisbonPortugalCommunity OperationsCommunity Operations

Answer 10 quick questions to check your fit for Safety Investigations Specialist I (French Speaker) @ Uber.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.