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Uber logo

Safety Investigations Specialist - IRT Urgent

Uber

Safety Investigations Specialist - IRT Urgent

Uber logo

Uber

full-time

Posted: November 24, 2025

Number of Vacancies: 1

Job Description

Safety Investigations Specialist - IRT Urgent

๐Ÿ“‹ Job Overview

The Safety Investigations Specialist - IRT Urgent at Uber is responsible for providing fast and empathetic support during critical incidents. This role involves reviewing urgent incidents, documenting issues, and responding to various stakeholders to ensure safety and security on the Uber platform. The position requires strong emotional intelligence and the ability to handle sensitive situations effectively.

๐Ÿ“ Location: Taguig City, Philippines

๐Ÿข Department: Community Operations

๐Ÿ“„ Full Description

**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Uber's customers.

**Your Impact in Role:**

- Under supervision, review incoming urgent and critical incidents and act as a first responder in a reported incident.
- Report & document issues with reporting parties using various platforms.
- Master multiple knowledge bases and contact management systems.
- Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents / accidents that occur in connection with the Uber platform.
- Appropriately supports reporting parties, asks thorough questions in order to sufficiently understand the details of the incident, establishes an empathetic relationship, and ensures thorough documentation of the conversation.
- Categorizes incidents / accidents with appropriate contact types for Special Investigations Unit to further investigate.
- Demonstrate excellent interpersonal skills and ability to establish trust.

_Triage, Investigation and/or SME tracks:_

_Triage Focus: (L3/L4 cases)_

- Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements.
- Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information
- Involves triaging, waitlisting and assigning cases to investigators.

_Investigation Focus: Attend to the most critical and urgent IRT incidents (L3-L4)_

- Making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take actions according to the process
- Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements

**The Experience You'll Bring:**

**Basic Qualifications:**

- At least 6 months of customer support experience handling sensitive issues.
- Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills.

**Preferred Qualifications:**

- At least 1 year of crisis center, law enforcement, or social work experience

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - letโ€™s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

๐ŸŽฏ Key Responsibilities

  • Review incoming urgent and critical incidents and act as a first responder.
  • Report & document issues with reporting parties using various platforms.
  • Master multiple knowledge bases and contact management systems.
  • Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents/accidents.
  • Support reporting parties, ask thorough questions, establish an empathetic relationship, and ensure thorough documentation.
  • Categorize incidents/accidents with appropriate contact types for further investigation.
  • Demonstrate excellent interpersonal skills and ability to establish trust.
  • Manage a high volume, live queue of sensitive incidents and accidents.
  • Perform thorough interviews with reporting parties using various support platforms.
  • Triage, waitlist, and assign cases to investigators.
  • Make detailed investigations, analyze evidence, and take actions according to the process.

โœ… Required Qualifications

  • At least 6 months of customer support experience handling sensitive issues.
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills.

๐Ÿ› ๏ธ Required Skills

  • Emotional intelligence
  • Emotional regulation
  • Communication
  • Problem-solving
  • Critical thinking
  • Interpersonal skills
  • Ability to establish trust

Locations

  • Taguig City, Philippines

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Emotional intelligenceintermediate
  • Emotional regulationintermediate
  • Communicationintermediate
  • Problem-solvingintermediate
  • Critical thinkingintermediate
  • Interpersonal skillsintermediate
  • Ability to establish trustintermediate

Required Qualifications

  • At least 6 months of customer support experience handling sensitive issues. (experience)
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills. (experience)

Preferred Qualifications

  • At least 1 year of crisis center, law enforcement, or social work experience (experience)

Responsibilities

  • Review incoming urgent and critical incidents and act as a first responder.
  • Report & document issues with reporting parties using various platforms.
  • Master multiple knowledge bases and contact management systems.
  • Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents/accidents.
  • Support reporting parties, ask thorough questions, establish an empathetic relationship, and ensure thorough documentation.
  • Categorize incidents/accidents with appropriate contact types for further investigation.
  • Demonstrate excellent interpersonal skills and ability to establish trust.
  • Manage a high volume, live queue of sensitive incidents and accidents.
  • Perform thorough interviews with reporting parties using various support platforms.
  • Triage, waitlist, and assign cases to investigators.
  • Make detailed investigations, analyze evidence, and take actions according to the process.

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Tags & Categories

UberTaguig CityPhilippinesCommunity OperationsCommunity Operations

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Uber logo

Safety Investigations Specialist - IRT Urgent

Uber

Safety Investigations Specialist - IRT Urgent

Uber logo

Uber

full-time

Posted: November 24, 2025

Number of Vacancies: 1

Job Description

Safety Investigations Specialist - IRT Urgent

๐Ÿ“‹ Job Overview

The Safety Investigations Specialist - IRT Urgent at Uber is responsible for providing fast and empathetic support during critical incidents. This role involves reviewing urgent incidents, documenting issues, and responding to various stakeholders to ensure safety and security on the Uber platform. The position requires strong emotional intelligence and the ability to handle sensitive situations effectively.

๐Ÿ“ Location: Taguig City, Philippines

๐Ÿข Department: Community Operations

๐Ÿ“„ Full Description

**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Uber's customers.

**Your Impact in Role:**

- Under supervision, review incoming urgent and critical incidents and act as a first responder in a reported incident.
- Report & document issues with reporting parties using various platforms.
- Master multiple knowledge bases and contact management systems.
- Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents / accidents that occur in connection with the Uber platform.
- Appropriately supports reporting parties, asks thorough questions in order to sufficiently understand the details of the incident, establishes an empathetic relationship, and ensures thorough documentation of the conversation.
- Categorizes incidents / accidents with appropriate contact types for Special Investigations Unit to further investigate.
- Demonstrate excellent interpersonal skills and ability to establish trust.

_Triage, Investigation and/or SME tracks:_

_Triage Focus: (L3/L4 cases)_

- Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements.
- Perform thorough interviews with reporting parties using various support platforms (email, phone) to efficiently gather case information
- Involves triaging, waitlisting and assigning cases to investigators.

_Investigation Focus: Attend to the most critical and urgent IRT incidents (L3-L4)_

- Making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take actions according to the process
- Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements

**The Experience You'll Bring:**

**Basic Qualifications:**

- At least 6 months of customer support experience handling sensitive issues.
- Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills.

**Preferred Qualifications:**

- At least 1 year of crisis center, law enforcement, or social work experience

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - letโ€™s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

๐ŸŽฏ Key Responsibilities

  • Review incoming urgent and critical incidents and act as a first responder.
  • Report & document issues with reporting parties using various platforms.
  • Master multiple knowledge bases and contact management systems.
  • Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents/accidents.
  • Support reporting parties, ask thorough questions, establish an empathetic relationship, and ensure thorough documentation.
  • Categorize incidents/accidents with appropriate contact types for further investigation.
  • Demonstrate excellent interpersonal skills and ability to establish trust.
  • Manage a high volume, live queue of sensitive incidents and accidents.
  • Perform thorough interviews with reporting parties using various support platforms.
  • Triage, waitlist, and assign cases to investigators.
  • Make detailed investigations, analyze evidence, and take actions according to the process.

โœ… Required Qualifications

  • At least 6 months of customer support experience handling sensitive issues.
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills.

๐Ÿ› ๏ธ Required Skills

  • Emotional intelligence
  • Emotional regulation
  • Communication
  • Problem-solving
  • Critical thinking
  • Interpersonal skills
  • Ability to establish trust

Locations

  • Taguig City, Philippines

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 USD / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Emotional intelligenceintermediate
  • Emotional regulationintermediate
  • Communicationintermediate
  • Problem-solvingintermediate
  • Critical thinkingintermediate
  • Interpersonal skillsintermediate
  • Ability to establish trustintermediate

Required Qualifications

  • At least 6 months of customer support experience handling sensitive issues. (experience)
  • Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills. (experience)

Preferred Qualifications

  • At least 1 year of crisis center, law enforcement, or social work experience (experience)

Responsibilities

  • Review incoming urgent and critical incidents and act as a first responder.
  • Report & document issues with reporting parties using various platforms.
  • Master multiple knowledge bases and contact management systems.
  • Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders related to incidents/accidents.
  • Support reporting parties, ask thorough questions, establish an empathetic relationship, and ensure thorough documentation.
  • Categorize incidents/accidents with appropriate contact types for further investigation.
  • Demonstrate excellent interpersonal skills and ability to establish trust.
  • Manage a high volume, live queue of sensitive incidents and accidents.
  • Perform thorough interviews with reporting parties using various support platforms.
  • Triage, waitlist, and assign cases to investigators.
  • Make detailed investigations, analyze evidence, and take actions according to the process.

Target Your Resume for "Safety Investigations Specialist - IRT Urgent" , Uber

Get personalized recommendations to optimize your resume specifically for Safety Investigations Specialist - IRT Urgent. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Safety Investigations Specialist - IRT Urgent" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberTaguig CityPhilippinesCommunity OperationsCommunity Operations

Related Jobs You May Like

No related jobs found at the moment.

PrivacyTerms & ConditionsAbout UsRefund PolicyRecruiter LoginSitemap

ยฉ 2025 Pro Partners. All rights reserved.