Resume and JobRESUME AND JOB
Uber logo

Safety Investigations Specialist with Polish/Ukrainian/Russian

Uber

Safety Investigations Specialist with Polish/Ukrainian/Russian

Uber logo

Uber

full-time

Posted: November 27, 2025

Number of Vacancies: 1

Job Description

Safety Investigations Specialist with Polish/Ukrainian/Russian

📋 Job Overview

The Safety Investigations Specialist at Uber works on the Incident Response Team to manage critical safety incidents on the platform. The role involves providing top-tier customer service, coordinating with internal teams like Communications and Legal, and ensuring timely and accurate case resolutions. Fluency in Polish, Ukrainian, and Russian is required, along with a passion for advocating for Uber's community.

📍 Location: Krakow, Poland

🏢 Department: Community Operations

📄 Full Description

**About the Role**

The Incident Response Team handles safety concerns that come up on the Uber platform. The team works and manages all complex and critical incidents of this nature. With safety as our top priority, the team is looking for individuals who can contribute to this by helping our clients involved in a safety incident.

**What You Will Do:**

- You will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
- You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
- Handle a high volume caseload of Safety incidents

Provide thorough and detailed documentation of the investigation
- Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via multiple channels (internal platform, phone calls)
- Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
- Learn and master multiple knowledge base and contact management systems





**Basic Qualifications:**
- Fluent in Polish, Ukrainian, and Russian
- Excellent English language skills
- 6 months of previous experience in customer support or a relevant field
- Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks
- Ability to troubleshoot problems and find speedy resolutions

60% hybrid module
- Minimum 2 working weekends (40 working hours per week)
- Compassion and understanding of both riders and earners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience
- Agility. You can move quickly with care. You accept change and can absorb new information with ease.
- Natural curiosity. You love learning how things work and you're always looking for creative solutions. You enjoy testing different support strategies and supervising the results
- The ability to work well in a team environment, chipping in to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Work efficiently through critical incidents to drive results in customer service, accuracy, and timely case resolution
  • Coordinate with internal teams like Communications, Trust & Safety, Insurance, and Legal for case resolution
  • Handle a high volume caseload of Safety incidents
  • Provide thorough and detailed documentation of investigations
  • Maintain excellent interpersonal skills and integrity while delivering customer service via multiple channels
  • Employ critical thinking and creative problem-solving for high-severity incidents
  • Learn and master multiple knowledge base and contact management systems

✅ Required Qualifications

  • Fluent in Polish, Ukrainian, and Russian
  • Excellent English language skills
  • 6 months of previous experience in customer support or a relevant field
  • Calm under pressure with excellent organizational skills, integrity, and great follow-through on tasks
  • Ability to troubleshoot problems and find speedy resolutions
  • Compassion and understanding of both riders and earners
  • Agility and ability to adapt to change
  • Natural curiosity and love for learning
  • Ability to work well in a team environment

🛠️ Required Skills

  • Customer service
  • Interpersonal skills
  • Integrity
  • Critical thinking
  • Creative problem-solving
  • Troubleshooting
  • Teamwork

Locations

  • Krakow, Poland

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 PLN / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer serviceintermediate
  • Interpersonal skillsintermediate
  • Integrityintermediate
  • Critical thinkingintermediate
  • Creative problem-solvingintermediate
  • Troubleshootingintermediate
  • Teamworkintermediate

Required Qualifications

  • Fluent in Polish, Ukrainian, and Russian (experience)
  • Excellent English language skills (experience)
  • 6 months of previous experience in customer support or a relevant field (experience)
  • Calm under pressure with excellent organizational skills, integrity, and great follow-through on tasks (experience)
  • Ability to troubleshoot problems and find speedy resolutions (experience)
  • Compassion and understanding of both riders and earners (experience)
  • Agility and ability to adapt to change (experience)
  • Natural curiosity and love for learning (experience)
  • Ability to work well in a team environment (experience)

Responsibilities

  • Work efficiently through critical incidents to drive results in customer service, accuracy, and timely case resolution
  • Coordinate with internal teams like Communications, Trust & Safety, Insurance, and Legal for case resolution
  • Handle a high volume caseload of Safety incidents
  • Provide thorough and detailed documentation of investigations
  • Maintain excellent interpersonal skills and integrity while delivering customer service via multiple channels
  • Employ critical thinking and creative problem-solving for high-severity incidents
  • Learn and master multiple knowledge base and contact management systems

Target Your Resume for "Safety Investigations Specialist with Polish/Ukrainian/Russian" , Uber

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Check Your ATS Score for "Safety Investigations Specialist with Polish/Ukrainian/Russian" , Uber

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Tags & Categories

UberKrakowPolandCommunity OperationsCommunity Operations

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Uber logo

Safety Investigations Specialist with Polish/Ukrainian/Russian

Uber

Safety Investigations Specialist with Polish/Ukrainian/Russian

Uber logo

Uber

full-time

Posted: November 27, 2025

Number of Vacancies: 1

Job Description

Safety Investigations Specialist with Polish/Ukrainian/Russian

📋 Job Overview

The Safety Investigations Specialist at Uber works on the Incident Response Team to manage critical safety incidents on the platform. The role involves providing top-tier customer service, coordinating with internal teams like Communications and Legal, and ensuring timely and accurate case resolutions. Fluency in Polish, Ukrainian, and Russian is required, along with a passion for advocating for Uber's community.

📍 Location: Krakow, Poland

🏢 Department: Community Operations

📄 Full Description

**About the Role**

The Incident Response Team handles safety concerns that come up on the Uber platform. The team works and manages all complex and critical incidents of this nature. With safety as our top priority, the team is looking for individuals who can contribute to this by helping our clients involved in a safety incident.

**What You Will Do:**

- You will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
- You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
- Handle a high volume caseload of Safety incidents

Provide thorough and detailed documentation of the investigation
- Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via multiple channels (internal platform, phone calls)
- Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
- Learn and master multiple knowledge base and contact management systems





**Basic Qualifications:**
- Fluent in Polish, Ukrainian, and Russian
- Excellent English language skills
- 6 months of previous experience in customer support or a relevant field
- Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks
- Ability to troubleshoot problems and find speedy resolutions

60% hybrid module
- Minimum 2 working weekends (40 working hours per week)
- Compassion and understanding of both riders and earners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience
- Agility. You can move quickly with care. You accept change and can absorb new information with ease.
- Natural curiosity. You love learning how things work and you're always looking for creative solutions. You enjoy testing different support strategies and supervising the results
- The ability to work well in a team environment, chipping in to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Work efficiently through critical incidents to drive results in customer service, accuracy, and timely case resolution
  • Coordinate with internal teams like Communications, Trust & Safety, Insurance, and Legal for case resolution
  • Handle a high volume caseload of Safety incidents
  • Provide thorough and detailed documentation of investigations
  • Maintain excellent interpersonal skills and integrity while delivering customer service via multiple channels
  • Employ critical thinking and creative problem-solving for high-severity incidents
  • Learn and master multiple knowledge base and contact management systems

✅ Required Qualifications

  • Fluent in Polish, Ukrainian, and Russian
  • Excellent English language skills
  • 6 months of previous experience in customer support or a relevant field
  • Calm under pressure with excellent organizational skills, integrity, and great follow-through on tasks
  • Ability to troubleshoot problems and find speedy resolutions
  • Compassion and understanding of both riders and earners
  • Agility and ability to adapt to change
  • Natural curiosity and love for learning
  • Ability to work well in a team environment

🛠️ Required Skills

  • Customer service
  • Interpersonal skills
  • Integrity
  • Critical thinking
  • Creative problem-solving
  • Troubleshooting
  • Teamwork

Locations

  • Krakow, Poland

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 PLN / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Customer serviceintermediate
  • Interpersonal skillsintermediate
  • Integrityintermediate
  • Critical thinkingintermediate
  • Creative problem-solvingintermediate
  • Troubleshootingintermediate
  • Teamworkintermediate

Required Qualifications

  • Fluent in Polish, Ukrainian, and Russian (experience)
  • Excellent English language skills (experience)
  • 6 months of previous experience in customer support or a relevant field (experience)
  • Calm under pressure with excellent organizational skills, integrity, and great follow-through on tasks (experience)
  • Ability to troubleshoot problems and find speedy resolutions (experience)
  • Compassion and understanding of both riders and earners (experience)
  • Agility and ability to adapt to change (experience)
  • Natural curiosity and love for learning (experience)
  • Ability to work well in a team environment (experience)

Responsibilities

  • Work efficiently through critical incidents to drive results in customer service, accuracy, and timely case resolution
  • Coordinate with internal teams like Communications, Trust & Safety, Insurance, and Legal for case resolution
  • Handle a high volume caseload of Safety incidents
  • Provide thorough and detailed documentation of investigations
  • Maintain excellent interpersonal skills and integrity while delivering customer service via multiple channels
  • Employ critical thinking and creative problem-solving for high-severity incidents
  • Learn and master multiple knowledge base and contact management systems

Target Your Resume for "Safety Investigations Specialist with Polish/Ukrainian/Russian" , Uber

Get personalized recommendations to optimize your resume specifically for Safety Investigations Specialist with Polish/Ukrainian/Russian. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Safety Investigations Specialist with Polish/Ukrainian/Russian" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberKrakowPolandCommunity OperationsCommunity Operations

Related Jobs You May Like

No related jobs found at the moment.