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Safety Investigations Team Lead I (DACT)

Uber

Customer Support and Service Jobs

Safety Investigations Team Lead I (DACT)

full-timePosted: Oct 15, 2025

Job Description

Safety Investigations Team Lead I (DACT)

πŸ“‹ Job Overview

As a Team Lead in Uber's India Center of Excellence, you will manage and lead Safety Investigation Specialists, focusing on providing high-quality support efficiently. Your role involves handling escalated cases, improving processes, and ensuring team performance aligns with Uber's goal of world-class customer support.

πŸ“ Location: Visakhapatnam, Andhra Pradesh, India

🏒 Department: Community Operations

πŸ“„ Full Description

**About the Role**

The Global Operations and Insights team is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact reviews.

As a Team Lead in our India Center of Excellence (COE), you will be responsible for managing and leading Safety Investigation Specialists. You will handle and empower your team who are responsible for providing the highest quality support in the hardest working, most efficient way possible.

##### What You'll Do

1. Team Management: As a Team Lead, you will be responsible for managing a team of specialists. This includes providing guidance, support, and mentoring to the team members, assigning tasks, and ensuring the team's overall performance and productivity
2. Escalation Management: You will handle escalated cases or issues that require higher-level attention or decision-making. This includes resolving complex customer concerns, addressing challenging situations, and making critical decisions to ensure customer satisfaction
3. Communication and Collaboration: You will liaise between the specialists and the leadership team. This includes communicating important updates, and changes in processes, and sharing insights or recommendations to facilitate effective collaboration and alignment between the team and the organization's goals
4. Process Improvement: You will streamline and improve the team's processes. This involves identifying areas for improvement, implementing best practices, and optimizing workflows to enhance efficiency and effectiveness
5. Performance Monitoring: It is your responsibility to monitor the performance of the specialists and provide regular feedback and coaching to help them improve their skills and meet their target metrics. This includes conducting performance evaluations and setting performance goals for individual team members
6. Quality Assurance: You will be in charge of ensuring the quality of the team's work. This involves reviewing case documentation, analyzing information, and providing recommendations to the specialists to ensure accuracy, consistency, and adherence to guidelines and standards
7. Reporting and Analysis: You will be responsible for generating reports and analyzing data related to the team's performance and customer feedback. This involves tracking key performance metrics, identifying trends and patterns, and providing insights to the leadership team to drive continuous improvement

##### Basic Qualifications

1. 1+ year of experience as a Team Lead/People Manager capacity in relevant field
2. Understanding of team metrics and an analytical mind to identify trends in data.
3. Be willing to go above and beyond of what is encouraged of you - Positive influencer and strong Uber culture advocate
4. A proven expert in performing policy changes/support logic
5. Mentors the team and is recognized as an SME for their LOB ; Supports the team in their leader's absence
6. Recognises opportunities in the process and suggests solutions/improvements
7. Excellent interpersonal skills as you will need to provide 1:1 feedback to specialists
8. Strong communication skills, time management and interpersonal skills
9. Ability to pick up on trends and provide insights to IRT Leadership

##### Preferred Qualifications

1. Proficiency in SQL, Excel and Google Sheets will be helpful
2. Comfortable with working directly with various levels of leadership
3. Experience within SRAS is preferred
4. Experience within DACT is highly preferred

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage a team of specialists, providing guidance, support, and mentoring
  • Handle escalated cases or issues requiring higher-level attention or decision-making
  • Liaise between specialists and the leadership team, communicating updates and changes
  • Streamline and improve team processes, implementing best practices and optimizing workflows
  • Monitor the performance of specialists, providing feedback and coaching
  • Ensure the quality of the team's work through reviewing case documentation and providing recommendations
  • Generate reports and analyze data related to team performance and customer feedback

βœ… Required Qualifications

  • 1+ year of experience as a Team Lead/People Manager in a relevant field
  • Understanding of team metrics and an analytical mind to identify trends in data
  • Willingness to go above and beyond, being a positive influencer and strong Uber culture advocate
  • Proven expertise in performing policy changes/support logic
  • Ability to mentor the team and be recognized as an SME for their LOB; supports the team in their leader's absence
  • Ability to recognize opportunities in the process and suggest solutions/improvements
  • Excellent interpersonal skills for providing 1:1 feedback to specialists
  • Strong communication skills, time management, and interpersonal skills
  • Ability to pick up on trends and provide insights to IRT Leadership

πŸ› οΈ Required Skills

  • Team management
  • Escalation management
  • Communication and collaboration
  • Process improvement
  • Performance monitoring
  • Quality assurance
  • Reporting and analysis

Locations

  • Visakhapatnam, Andhra Pradesh, India

Salary

Estimated Salary Rangemedium confidence

1,200,000 - 1,800,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team managementintermediate
  • Escalation managementintermediate
  • Communication and collaborationintermediate
  • Process improvementintermediate
  • Performance monitoringintermediate
  • Quality assuranceintermediate
  • Reporting and analysisintermediate

Required Qualifications

  • 1+ year of experience as a Team Lead/People Manager in a relevant field (experience)
  • Understanding of team metrics and an analytical mind to identify trends in data (experience)
  • Willingness to go above and beyond, being a positive influencer and strong Uber culture advocate (experience)
  • Proven expertise in performing policy changes/support logic (experience)
  • Ability to mentor the team and be recognized as an SME for their LOB; supports the team in their leader's absence (experience)
  • Ability to recognize opportunities in the process and suggest solutions/improvements (experience)
  • Excellent interpersonal skills for providing 1:1 feedback to specialists (experience)
  • Strong communication skills, time management, and interpersonal skills (experience)
  • Ability to pick up on trends and provide insights to IRT Leadership (experience)

Preferred Qualifications

  • Proficiency in SQL, Excel, and Google Sheets (experience)
  • Comfortable working directly with various levels of leadership (experience)
  • Experience within SRAS (experience)
  • Experience within DACT (experience)

Responsibilities

  • Manage a team of specialists, providing guidance, support, and mentoring
  • Handle escalated cases or issues requiring higher-level attention or decision-making
  • Liaise between specialists and the leadership team, communicating updates and changes
  • Streamline and improve team processes, implementing best practices and optimizing workflows
  • Monitor the performance of specialists, providing feedback and coaching
  • Ensure the quality of the team's work through reviewing case documentation and providing recommendations
  • Generate reports and analyze data related to team performance and customer feedback

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Uber logo

Safety Investigations Team Lead I (DACT)

Uber

Customer Support and Service Jobs

Safety Investigations Team Lead I (DACT)

full-timePosted: Oct 15, 2025

Job Description

Safety Investigations Team Lead I (DACT)

πŸ“‹ Job Overview

As a Team Lead in Uber's India Center of Excellence, you will manage and lead Safety Investigation Specialists, focusing on providing high-quality support efficiently. Your role involves handling escalated cases, improving processes, and ensuring team performance aligns with Uber's goal of world-class customer support.

πŸ“ Location: Visakhapatnam, Andhra Pradesh, India

🏒 Department: Community Operations

πŸ“„ Full Description

**About the Role**

The Global Operations and Insights team is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact reviews.

As a Team Lead in our India Center of Excellence (COE), you will be responsible for managing and leading Safety Investigation Specialists. You will handle and empower your team who are responsible for providing the highest quality support in the hardest working, most efficient way possible.

##### What You'll Do

1. Team Management: As a Team Lead, you will be responsible for managing a team of specialists. This includes providing guidance, support, and mentoring to the team members, assigning tasks, and ensuring the team's overall performance and productivity
2. Escalation Management: You will handle escalated cases or issues that require higher-level attention or decision-making. This includes resolving complex customer concerns, addressing challenging situations, and making critical decisions to ensure customer satisfaction
3. Communication and Collaboration: You will liaise between the specialists and the leadership team. This includes communicating important updates, and changes in processes, and sharing insights or recommendations to facilitate effective collaboration and alignment between the team and the organization's goals
4. Process Improvement: You will streamline and improve the team's processes. This involves identifying areas for improvement, implementing best practices, and optimizing workflows to enhance efficiency and effectiveness
5. Performance Monitoring: It is your responsibility to monitor the performance of the specialists and provide regular feedback and coaching to help them improve their skills and meet their target metrics. This includes conducting performance evaluations and setting performance goals for individual team members
6. Quality Assurance: You will be in charge of ensuring the quality of the team's work. This involves reviewing case documentation, analyzing information, and providing recommendations to the specialists to ensure accuracy, consistency, and adherence to guidelines and standards
7. Reporting and Analysis: You will be responsible for generating reports and analyzing data related to the team's performance and customer feedback. This involves tracking key performance metrics, identifying trends and patterns, and providing insights to the leadership team to drive continuous improvement

##### Basic Qualifications

1. 1+ year of experience as a Team Lead/People Manager capacity in relevant field
2. Understanding of team metrics and an analytical mind to identify trends in data.
3. Be willing to go above and beyond of what is encouraged of you - Positive influencer and strong Uber culture advocate
4. A proven expert in performing policy changes/support logic
5. Mentors the team and is recognized as an SME for their LOB ; Supports the team in their leader's absence
6. Recognises opportunities in the process and suggests solutions/improvements
7. Excellent interpersonal skills as you will need to provide 1:1 feedback to specialists
8. Strong communication skills, time management and interpersonal skills
9. Ability to pick up on trends and provide insights to IRT Leadership

##### Preferred Qualifications

1. Proficiency in SQL, Excel and Google Sheets will be helpful
2. Comfortable with working directly with various levels of leadership
3. Experience within SRAS is preferred
4. Experience within DACT is highly preferred

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Manage a team of specialists, providing guidance, support, and mentoring
  • Handle escalated cases or issues requiring higher-level attention or decision-making
  • Liaise between specialists and the leadership team, communicating updates and changes
  • Streamline and improve team processes, implementing best practices and optimizing workflows
  • Monitor the performance of specialists, providing feedback and coaching
  • Ensure the quality of the team's work through reviewing case documentation and providing recommendations
  • Generate reports and analyze data related to team performance and customer feedback

βœ… Required Qualifications

  • 1+ year of experience as a Team Lead/People Manager in a relevant field
  • Understanding of team metrics and an analytical mind to identify trends in data
  • Willingness to go above and beyond, being a positive influencer and strong Uber culture advocate
  • Proven expertise in performing policy changes/support logic
  • Ability to mentor the team and be recognized as an SME for their LOB; supports the team in their leader's absence
  • Ability to recognize opportunities in the process and suggest solutions/improvements
  • Excellent interpersonal skills for providing 1:1 feedback to specialists
  • Strong communication skills, time management, and interpersonal skills
  • Ability to pick up on trends and provide insights to IRT Leadership

πŸ› οΈ Required Skills

  • Team management
  • Escalation management
  • Communication and collaboration
  • Process improvement
  • Performance monitoring
  • Quality assurance
  • Reporting and analysis

Locations

  • Visakhapatnam, Andhra Pradesh, India

Salary

Estimated Salary Rangemedium confidence

1,200,000 - 1,800,000 INR / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team managementintermediate
  • Escalation managementintermediate
  • Communication and collaborationintermediate
  • Process improvementintermediate
  • Performance monitoringintermediate
  • Quality assuranceintermediate
  • Reporting and analysisintermediate

Required Qualifications

  • 1+ year of experience as a Team Lead/People Manager in a relevant field (experience)
  • Understanding of team metrics and an analytical mind to identify trends in data (experience)
  • Willingness to go above and beyond, being a positive influencer and strong Uber culture advocate (experience)
  • Proven expertise in performing policy changes/support logic (experience)
  • Ability to mentor the team and be recognized as an SME for their LOB; supports the team in their leader's absence (experience)
  • Ability to recognize opportunities in the process and suggest solutions/improvements (experience)
  • Excellent interpersonal skills for providing 1:1 feedback to specialists (experience)
  • Strong communication skills, time management, and interpersonal skills (experience)
  • Ability to pick up on trends and provide insights to IRT Leadership (experience)

Preferred Qualifications

  • Proficiency in SQL, Excel, and Google Sheets (experience)
  • Comfortable working directly with various levels of leadership (experience)
  • Experience within SRAS (experience)
  • Experience within DACT (experience)

Responsibilities

  • Manage a team of specialists, providing guidance, support, and mentoring
  • Handle escalated cases or issues requiring higher-level attention or decision-making
  • Liaise between specialists and the leadership team, communicating updates and changes
  • Streamline and improve team processes, implementing best practices and optimizing workflows
  • Monitor the performance of specialists, providing feedback and coaching
  • Ensure the quality of the team's work through reviewing case documentation and providing recommendations
  • Generate reports and analyze data related to team performance and customer feedback

Target Your Resume for "Safety Investigations Team Lead I (DACT)" , Uber

Get personalized recommendations to optimize your resume specifically for Safety Investigations Team Lead I (DACT). Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Safety Investigations Team Lead I (DACT)" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberVisakhapatnamIndiaCommunity OperationsCommunity Operations

Answer 10 quick questions to check your fit for Safety Investigations Team Lead I (DACT) @ Uber.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.