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Senior Process Optimization Specialist

Uber

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Senior Process Optimization Specialist

full-timePosted: Sep 19, 2025

Job Description

Senior Process Optimization Specialist

📋 Job Overview

The Senior Process Optimization Specialist at Uber's Krakow CoE will work on designing, executing, and optimizing business processes across multiple verticals and mega-regions. The role involves writing SOPs, executing complex processes, and improving technical skills to meet evolving business needs. The position offers a hybrid work model with a minimum of 60% office-based work.

📍 Location: Krakow, Poland

🏢 Department: Community Operations

📄 Full Description

**About the Team**

The team’s mission: backing creativity with operational efficiency.

Based in the Krakow CoE, the team is cross-functional and supports operations at the regional and global level.

We focus on four core areas:

- Business Processes (design, execution, optimization)
- Automation (process automation, real-time monitoring, refactoring)
- Data Analytics (query, deepdive, self-operating dashboard, data pipeline)
- Data Science (modeling, machine learning, pattern identification, prediction)

The span of work is large, covering multiple verticals (such as Uber Rides, Eats, High Capacity Vehicle, Payment, Strategy & Planning) and Mega-Regions (such as Global, EMEA, US&C).

We’re offering a hybrid model of working (60% minimum based out of our Krakow office, 40% optional work from home).

**What you’ll do**

- Participate in the design of new business processes
- Write Standard Operating Procedures (SOPs) and keep them updated
- Execute complex processes and work on their continuous optimization
- Write queries and scripts to reduce execution time and guide other team members
- Own end-to-end project plan and suggest improvements for the entire portfolio
- Improve technical skills continuously to match evolving business needs
- Work on business-critical processes in coordination with Stakeholders and Team Members

**What you’ll need**

- Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script
- Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart)

- Practical experience in executing and optimizing large-scale processes (mega-region)

- Faculty to guide project designs and continuous improvements
- Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate)
- Strong Analytical Skills, Critical Thinking, Business Acumen
- Excellent written and spoken English (fluent)

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Participate in the design of new business processes
  • Write Standard Operating Procedures (SOPs) and keep them updated
  • Execute complex processes and work on their continuous optimization
  • Write queries and scripts to reduce execution time and guide other team members
  • Own end-to-end project plan and suggest improvements for the entire portfolio
  • Improve technical skills continuously to match evolving business needs
  • Work on business-critical processes in coordination with Stakeholders and Team Members

✅ Required Qualifications

  • Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script
  • Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart)
  • Practical experience in executing and optimizing large-scale processes (mega-region)
  • Faculty to guide project designs and continuous improvements
  • Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate)
  • Strong Analytical Skills, Critical Thinking, Business Acumen
  • Excellent written and spoken English (fluent)

🛠️ Required Skills

  • Google Sheets
  • SQL
  • Google Script
  • Operational Excellence
  • Continuous Optimization
  • Process Execution
  • Project Design
  • Analytical Skills
  • Critical Thinking
  • Business Acumen
  • English (fluent)

🎁 Benefits

  • Hybrid work model (60% minimum office-based, 40% optional work from home)

Locations

  • Krakow, Poland

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 PLN / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Google Sheetsintermediate
  • SQLintermediate
  • Google Scriptintermediate
  • Operational Excellenceintermediate
  • Continuous Optimizationintermediate
  • Process Executionintermediate
  • Project Designintermediate
  • Analytical Skillsintermediate
  • Critical Thinkingintermediate
  • Business Acumenintermediate
  • English (fluent)intermediate

Required Qualifications

  • Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script (experience)
  • Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart) (experience)
  • Practical experience in executing and optimizing large-scale processes (mega-region) (experience)
  • Faculty to guide project designs and continuous improvements (experience)
  • Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate) (experience)
  • Strong Analytical Skills, Critical Thinking, Business Acumen (experience)
  • Excellent written and spoken English (fluent) (experience)

Responsibilities

  • Participate in the design of new business processes
  • Write Standard Operating Procedures (SOPs) and keep them updated
  • Execute complex processes and work on their continuous optimization
  • Write queries and scripts to reduce execution time and guide other team members
  • Own end-to-end project plan and suggest improvements for the entire portfolio
  • Improve technical skills continuously to match evolving business needs
  • Work on business-critical processes in coordination with Stakeholders and Team Members

Benefits

  • general: Hybrid work model (60% minimum office-based, 40% optional work from home)

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Uber logo

Senior Process Optimization Specialist

Uber

Other Jobs

Senior Process Optimization Specialist

full-timePosted: Sep 19, 2025

Job Description

Senior Process Optimization Specialist

📋 Job Overview

The Senior Process Optimization Specialist at Uber's Krakow CoE will work on designing, executing, and optimizing business processes across multiple verticals and mega-regions. The role involves writing SOPs, executing complex processes, and improving technical skills to meet evolving business needs. The position offers a hybrid work model with a minimum of 60% office-based work.

📍 Location: Krakow, Poland

🏢 Department: Community Operations

📄 Full Description

**About the Team**

The team’s mission: backing creativity with operational efficiency.

Based in the Krakow CoE, the team is cross-functional and supports operations at the regional and global level.

We focus on four core areas:

- Business Processes (design, execution, optimization)
- Automation (process automation, real-time monitoring, refactoring)
- Data Analytics (query, deepdive, self-operating dashboard, data pipeline)
- Data Science (modeling, machine learning, pattern identification, prediction)

The span of work is large, covering multiple verticals (such as Uber Rides, Eats, High Capacity Vehicle, Payment, Strategy & Planning) and Mega-Regions (such as Global, EMEA, US&C).

We’re offering a hybrid model of working (60% minimum based out of our Krakow office, 40% optional work from home).

**What you’ll do**

- Participate in the design of new business processes
- Write Standard Operating Procedures (SOPs) and keep them updated
- Execute complex processes and work on their continuous optimization
- Write queries and scripts to reduce execution time and guide other team members
- Own end-to-end project plan and suggest improvements for the entire portfolio
- Improve technical skills continuously to match evolving business needs
- Work on business-critical processes in coordination with Stakeholders and Team Members

**What you’ll need**

- Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script
- Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart)

- Practical experience in executing and optimizing large-scale processes (mega-region)

- Faculty to guide project designs and continuous improvements
- Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate)
- Strong Analytical Skills, Critical Thinking, Business Acumen
- Excellent written and spoken English (fluent)

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).

🎯 Key Responsibilities

  • Participate in the design of new business processes
  • Write Standard Operating Procedures (SOPs) and keep them updated
  • Execute complex processes and work on their continuous optimization
  • Write queries and scripts to reduce execution time and guide other team members
  • Own end-to-end project plan and suggest improvements for the entire portfolio
  • Improve technical skills continuously to match evolving business needs
  • Work on business-critical processes in coordination with Stakeholders and Team Members

✅ Required Qualifications

  • Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script
  • Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart)
  • Practical experience in executing and optimizing large-scale processes (mega-region)
  • Faculty to guide project designs and continuous improvements
  • Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate)
  • Strong Analytical Skills, Critical Thinking, Business Acumen
  • Excellent written and spoken English (fluent)

🛠️ Required Skills

  • Google Sheets
  • SQL
  • Google Script
  • Operational Excellence
  • Continuous Optimization
  • Process Execution
  • Project Design
  • Analytical Skills
  • Critical Thinking
  • Business Acumen
  • English (fluent)

🎁 Benefits

  • Hybrid work model (60% minimum office-based, 40% optional work from home)

Locations

  • Krakow, Poland

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 PLN / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Google Sheetsintermediate
  • SQLintermediate
  • Google Scriptintermediate
  • Operational Excellenceintermediate
  • Continuous Optimizationintermediate
  • Process Executionintermediate
  • Project Designintermediate
  • Analytical Skillsintermediate
  • Critical Thinkingintermediate
  • Business Acumenintermediate
  • English (fluent)intermediate

Required Qualifications

  • Good knowledge in Google Sheets (reporting & trend analysis), SQL, and Google Script (experience)
  • Proven track record in operational excellence and continuous optimization, executing multiple business processes in accordance with SOPs and creating flows (ex., Lucidchart) (experience)
  • Practical experience in executing and optimizing large-scale processes (mega-region) (experience)
  • Faculty to guide project designs and continuous improvements (experience)
  • Ability to work on your own initiative independently (proactive) or in a Group (excellent teammate) (experience)
  • Strong Analytical Skills, Critical Thinking, Business Acumen (experience)
  • Excellent written and spoken English (fluent) (experience)

Responsibilities

  • Participate in the design of new business processes
  • Write Standard Operating Procedures (SOPs) and keep them updated
  • Execute complex processes and work on their continuous optimization
  • Write queries and scripts to reduce execution time and guide other team members
  • Own end-to-end project plan and suggest improvements for the entire portfolio
  • Improve technical skills continuously to match evolving business needs
  • Work on business-critical processes in coordination with Stakeholders and Team Members

Benefits

  • general: Hybrid work model (60% minimum office-based, 40% optional work from home)

Target Your Resume for "Senior Process Optimization Specialist" , Uber

Get personalized recommendations to optimize your resume specifically for Senior Process Optimization Specialist. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Senior Process Optimization Specialist" , Uber

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

UberKrakowPolandCommunity OperationsCommunity Operations

Answer 10 quick questions to check your fit for Senior Process Optimization Specialist @ Uber.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.