Senior Strategy & Operations Manager, Merchant Success, Delivery - EMEA
Uber
Senior Strategy & Operations Manager, Merchant Success, Delivery - EMEA
Job Description
Senior Strategy & Operations Manager, Merchant Success, Delivery - EMEA
đź“‹ Job Overview
As a Senior Strategy & Operations Manager for Merchant Success at Uber Eats in EMEA, you will lead the strategy and operations for merchant onboarding and success across the region. This role involves shaping onboarding strategies, building scalable processes, and ensuring seamless new market launches in 2026, all while driving measurable business impact.
đź“Ť Location: Amsterdam, Netherlands
🏢 Department: Operations
đź“„ Full Description
**About the Role**
As a key member of the EMEA Merchant Success team, you will lead the strategy and operations for how merchants join, activate, and succeed on Uber Eats across EMEA. This means owning the full journey from initial sign-up through first live order and early retention, across both self-serve and sales-assisted channels. You’ll shape regional onboarding strategy, build scalable frameworks & processes, and partner cross-functionally to improve merchant activation outcomes at scale while ensuring measurable business impact.
You’ll play a critical role in Uber Eats’ new market launches across EMEA in 2026, ensuring launch-ready systems and processes that enable merchants to go live seamlessly.
**What You'll Do**
- **Set the strategy and drive execution at scale:** Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes that empower local teams to execute with consistency and quality.
- **Own the end-to-end onboarding funnel:** Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order, and ensuring merchants are equipped for sustainable early success.
- **Be accountable for performance:** Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention. Translate insights into actionable plans and report outcomes to senior leadership.
- **Drive operational excellence across EMEA:** Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes that power onboarding across EMEA markets.
- **Champion the merchant:** Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success on the platform.
- **Lead new market readiness:** Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA.
**What You'll Need**
- **Experience:** 6+ years in strategy, operations, product, consulting, or similar roles. Direct onboarding experience is not required; we welcome strong generalists with experience improving complex customer, partner, or seller journeys.
- **Communication & stakeholder management:** Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment.
- **Problem solving & executional excellence:** High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution.
- **Analytical & business acumen: Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams. SQL is a must.**
**Preferred Qualifications**
- **Lifecycle/onboarding expertise:** Experience in merchant, seller, or partner onboarding at scale in a marketplace or B2B2C environment.
- **Product-led growth mindset:** Familiarity with self-serve models, activation metrics, and time-to-value.
- **Strategic influence:** Proven ability to shape product roadmaps, GTM strategies, top-down targets, and operational tooling.
- **Market/Product launch experience:** Exposure to designing launch frameworks, operational readiness, enablement content, and localization for multi-country rollouts.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
As a key member of the EMEA Merchant Success team, you will lead the strategy and operations for how merchants join, activate, and succeed on Uber Eats across EMEA. This means owning the full journey from initial sign-up through first live order and early retention, across both self-serve and sales-assisted channels. You’ll shape regional onboarding strategy, build scalable frameworks & processes, and partner cross-functionally to improve merchant activation outcomes at scale while ensuring measurable business impact.
You’ll play a critical role in Uber Eats’ new market launches across EMEA in 2026, ensuring launch-ready systems and processes that enable merchants to go live seamlessly.
**What You'll Do**
- **Set the strategy and drive execution at scale:** Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes that empower local teams to execute with consistency and quality.
- **Own the end-to-end onboarding funnel:** Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order, and ensuring merchants are equipped for sustainable early success.
- **Be accountable for performance:** Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention. Translate insights into actionable plans and report outcomes to senior leadership.
- **Drive operational excellence across EMEA:** Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes that power onboarding across EMEA markets.
- **Champion the merchant:** Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success on the platform.
- **Lead new market readiness:** Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA.
**What You'll Need**
- **Experience:** 6+ years in strategy, operations, product, consulting, or similar roles. Direct onboarding experience is not required; we welcome strong generalists with experience improving complex customer, partner, or seller journeys.
- **Communication & stakeholder management:** Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment.
- **Problem solving & executional excellence:** High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution.
- **Analytical & business acumen: Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams. SQL is a must.**
**Preferred Qualifications**
- **Lifecycle/onboarding expertise:** Experience in merchant, seller, or partner onboarding at scale in a marketplace or B2B2C environment.
- **Product-led growth mindset:** Familiarity with self-serve models, activation metrics, and time-to-value.
- **Strategic influence:** Proven ability to shape product roadmaps, GTM strategies, top-down targets, and operational tooling.
- **Market/Product launch experience:** Exposure to designing launch frameworks, operational readiness, enablement content, and localization for multi-country rollouts.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
🎯 Key Responsibilities
- Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes
- Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order
- Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention
- Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes
- Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success
- Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA
âś… Required Qualifications
- 6+ years in strategy, operations, product, consulting, or similar roles
- Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment
- High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution
- Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams
- SQL proficiency
🛠️ Required Skills
- Communication
- Stakeholder management
- Problem solving
- Executional excellence
- Analytical skills
- Business acumen
- SQL
Locations
- Amsterdam, Netherlands
Salary
Estimated Salary Rangemedium confidence
120,000 - 180,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Communicationintermediate
- Stakeholder managementintermediate
- Problem solvingintermediate
- Executional excellenceintermediate
- Analytical skillsintermediate
- Business acumenintermediate
- SQLintermediate
Required Qualifications
- 6+ years in strategy, operations, product, consulting, or similar roles (experience)
- Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment (experience)
- High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution (experience)
- Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams (experience)
- SQL proficiency (experience)
Preferred Qualifications
- Experience in merchant, seller, or partner onboarding at scale in a marketplace or B2B2C environment (experience)
- Familiarity with self-serve models, activation metrics, and time-to-value (experience)
- Proven ability to shape product roadmaps, GTM strategies, top-down targets, and operational tooling (experience)
- Exposure to designing launch frameworks, operational readiness, enablement content, and localization for multi-country rollouts (experience)
Responsibilities
- Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes
- Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order
- Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention
- Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes
- Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success
- Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA
Tags & Categories
Senior Strategy & Operations Manager, Merchant Success, Delivery - EMEA
Uber
Senior Strategy & Operations Manager, Merchant Success, Delivery - EMEA
Job Description
Senior Strategy & Operations Manager, Merchant Success, Delivery - EMEA
đź“‹ Job Overview
As a Senior Strategy & Operations Manager for Merchant Success at Uber Eats in EMEA, you will lead the strategy and operations for merchant onboarding and success across the region. This role involves shaping onboarding strategies, building scalable processes, and ensuring seamless new market launches in 2026, all while driving measurable business impact.
đź“Ť Location: Amsterdam, Netherlands
🏢 Department: Operations
đź“„ Full Description
**About the Role**
As a key member of the EMEA Merchant Success team, you will lead the strategy and operations for how merchants join, activate, and succeed on Uber Eats across EMEA. This means owning the full journey from initial sign-up through first live order and early retention, across both self-serve and sales-assisted channels. You’ll shape regional onboarding strategy, build scalable frameworks & processes, and partner cross-functionally to improve merchant activation outcomes at scale while ensuring measurable business impact.
You’ll play a critical role in Uber Eats’ new market launches across EMEA in 2026, ensuring launch-ready systems and processes that enable merchants to go live seamlessly.
**What You'll Do**
- **Set the strategy and drive execution at scale:** Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes that empower local teams to execute with consistency and quality.
- **Own the end-to-end onboarding funnel:** Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order, and ensuring merchants are equipped for sustainable early success.
- **Be accountable for performance:** Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention. Translate insights into actionable plans and report outcomes to senior leadership.
- **Drive operational excellence across EMEA:** Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes that power onboarding across EMEA markets.
- **Champion the merchant:** Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success on the platform.
- **Lead new market readiness:** Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA.
**What You'll Need**
- **Experience:** 6+ years in strategy, operations, product, consulting, or similar roles. Direct onboarding experience is not required; we welcome strong generalists with experience improving complex customer, partner, or seller journeys.
- **Communication & stakeholder management:** Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment.
- **Problem solving & executional excellence:** High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution.
- **Analytical & business acumen: Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams. SQL is a must.**
**Preferred Qualifications**
- **Lifecycle/onboarding expertise:** Experience in merchant, seller, or partner onboarding at scale in a marketplace or B2B2C environment.
- **Product-led growth mindset:** Familiarity with self-serve models, activation metrics, and time-to-value.
- **Strategic influence:** Proven ability to shape product roadmaps, GTM strategies, top-down targets, and operational tooling.
- **Market/Product launch experience:** Exposure to designing launch frameworks, operational readiness, enablement content, and localization for multi-country rollouts.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
As a key member of the EMEA Merchant Success team, you will lead the strategy and operations for how merchants join, activate, and succeed on Uber Eats across EMEA. This means owning the full journey from initial sign-up through first live order and early retention, across both self-serve and sales-assisted channels. You’ll shape regional onboarding strategy, build scalable frameworks & processes, and partner cross-functionally to improve merchant activation outcomes at scale while ensuring measurable business impact.
You’ll play a critical role in Uber Eats’ new market launches across EMEA in 2026, ensuring launch-ready systems and processes that enable merchants to go live seamlessly.
**What You'll Do**
- **Set the strategy and drive execution at scale:** Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes that empower local teams to execute with consistency and quality.
- **Own the end-to-end onboarding funnel:** Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order, and ensuring merchants are equipped for sustainable early success.
- **Be accountable for performance:** Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention. Translate insights into actionable plans and report outcomes to senior leadership.
- **Drive operational excellence across EMEA:** Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes that power onboarding across EMEA markets.
- **Champion the merchant:** Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success on the platform.
- **Lead new market readiness:** Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA.
**What You'll Need**
- **Experience:** 6+ years in strategy, operations, product, consulting, or similar roles. Direct onboarding experience is not required; we welcome strong generalists with experience improving complex customer, partner, or seller journeys.
- **Communication & stakeholder management:** Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment.
- **Problem solving & executional excellence:** High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution.
- **Analytical & business acumen: Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams. SQL is a must.**
**Preferred Qualifications**
- **Lifecycle/onboarding expertise:** Experience in merchant, seller, or partner onboarding at scale in a marketplace or B2B2C environment.
- **Product-led growth mindset:** Familiarity with self-serve models, activation metrics, and time-to-value.
- **Strategic influence:** Proven ability to shape product roadmaps, GTM strategies, top-down targets, and operational tooling.
- **Market/Product launch experience:** Exposure to designing launch frameworks, operational readiness, enablement content, and localization for multi-country rollouts.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
🎯 Key Responsibilities
- Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes
- Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order
- Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention
- Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes
- Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success
- Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA
âś… Required Qualifications
- 6+ years in strategy, operations, product, consulting, or similar roles
- Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment
- High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution
- Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams
- SQL proficiency
🛠️ Required Skills
- Communication
- Stakeholder management
- Problem solving
- Executional excellence
- Analytical skills
- Business acumen
- SQL
Locations
- Amsterdam, Netherlands
Salary
Estimated Salary Rangemedium confidence
120,000 - 180,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Communicationintermediate
- Stakeholder managementintermediate
- Problem solvingintermediate
- Executional excellenceintermediate
- Analytical skillsintermediate
- Business acumenintermediate
- SQLintermediate
Required Qualifications
- 6+ years in strategy, operations, product, consulting, or similar roles (experience)
- Strong written and verbal communication skills, with proven ability to influence and align senior cross-functional stakeholders in a matrixed environment (experience)
- High agency and self-sufficiency, with a track record of independently driving multiple workstreams end-to-end from strategy through execution (experience)
- Ability to translate complex data into clear strategic insights and confidently present recommendations to leadership teams (experience)
- SQL proficiency (experience)
Preferred Qualifications
- Experience in merchant, seller, or partner onboarding at scale in a marketplace or B2B2C environment (experience)
- Familiarity with self-serve models, activation metrics, and time-to-value (experience)
- Proven ability to shape product roadmaps, GTM strategies, top-down targets, and operational tooling (experience)
- Exposure to designing launch frameworks, operational readiness, enablement content, and localization for multi-country rollouts (experience)
Responsibilities
- Define the overarching merchant onboarding strategy for EMEA covering self-serve, assisted, and enterprise flows and operationalize it through scalable frameworks, playbooks, and processes
- Lead integrated initiatives that accelerate merchant activation and readiness optimizing each stage from sign-up to first order
- Track and analyze onboarding KPIs such as conversion, time-to-first-order, funnel efficiency, and early retention
- Collaborate with Country Ops, Commercial teams, Product, Engineering, Community Ops, and Marketing to streamline workflows, scale automation, and strengthen the systems and processes
- Keep merchants at the center of every decision, ensuring onboarding experiences are seamless, transparent, and enable long-term success
- Ensure market launch-readiness for merchant onboarding as Uber Eats expands its footprint across EMEA
Tags & Categories