Uber Rides Support Specialist (Dutch Speaker)
Uber
Uber Rides Support Specialist (Dutch Speaker)
Job Description
Uber Rides Support Specialist (Dutch Speaker)
📋 Job Overview
The Uber Rides Support Specialist (Dutch Speaker) role is part of Uber's Community Operations, focusing on delivering exceptional customer support to riders, drivers, eaters, and couriers. Responsibilities include handling customer tickets through chat, email, and possibly phone, resolving issues with empathy, and ensuring high customer satisfaction. The role requires proficiency in Dutch and English, and at least 6 months of experience in customer service or related fields.
📍 Location: Lisbon, Portugal
🏢 Department: Community Operations
📄 Full Description
**About the Role**
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
**What You Will Do**
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
**Basic Qualifications**
- Proficiency in Dutch and English is required
- At least 6 months of experience in retail, hospitality, or customer service in person
- Comfortable operating in multiple modalities
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
**What You Will Do**
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
**Basic Qualifications**
- Proficiency in Dutch and English is required
- At least 6 months of experience in retail, hospitality, or customer service in person
- Comfortable operating in multiple modalities
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
🎯 Key Responsibilities
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
✅ Required Qualifications
- Proficiency in Dutch and English
- At least 6 months of experience in retail, hospitality, or customer service in person
- Comfortable operating in multiple modalities
🛠️ Required Skills
- Customer service
- Empathy
- Problem-solving
- Communication
Locations
- Lisbon, Portugal
Salary
Estimated Salary Rangemedium confidence
24,000 - 36,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Empathyintermediate
- Problem-solvingintermediate
- Communicationintermediate
Required Qualifications
- Proficiency in Dutch and English (experience)
- At least 6 months of experience in retail, hospitality, or customer service in person (experience)
- Comfortable operating in multiple modalities (experience)
Responsibilities
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
Tags & Categories
Uber Rides Support Specialist (Dutch Speaker)
Uber
Uber Rides Support Specialist (Dutch Speaker)
Job Description
Uber Rides Support Specialist (Dutch Speaker)
📋 Job Overview
The Uber Rides Support Specialist (Dutch Speaker) role is part of Uber's Community Operations, focusing on delivering exceptional customer support to riders, drivers, eaters, and couriers. Responsibilities include handling customer tickets through chat, email, and possibly phone, resolving issues with empathy, and ensuring high customer satisfaction. The role requires proficiency in Dutch and English, and at least 6 months of experience in customer service or related fields.
📍 Location: Lisbon, Portugal
🏢 Department: Community Operations
📄 Full Description
**About the Role**
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
**What You Will Do**
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
**Basic Qualifications**
- Proficiency in Dutch and English is required
- At least 6 months of experience in retail, hospitality, or customer service in person
- Comfortable operating in multiple modalities
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
**What You Will Do**
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
**Basic Qualifications**
- Proficiency in Dutch and English is required
- At least 6 months of experience in retail, hospitality, or customer service in person
- Comfortable operating in multiple modalities
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).
🎯 Key Responsibilities
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
✅ Required Qualifications
- Proficiency in Dutch and English
- At least 6 months of experience in retail, hospitality, or customer service in person
- Comfortable operating in multiple modalities
🛠️ Required Skills
- Customer service
- Empathy
- Problem-solving
- Communication
Locations
- Lisbon, Portugal
Salary
Estimated Salary Rangemedium confidence
24,000 - 36,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Empathyintermediate
- Problem-solvingintermediate
- Communicationintermediate
Required Qualifications
- Proficiency in Dutch and English (experience)
- At least 6 months of experience in retail, hospitality, or customer service in person (experience)
- Comfortable operating in multiple modalities (experience)
Responsibilities
- Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
- Ensure low to medium complexity customer issues are resolved using procedures
- Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
- May perform root cause analysis and present findings
- Work on a line of business which has low ambiguity, is stable, with well documented procedure
Tags & Categories