Categories: Sales, Customer Service, Logistics

Job Summary

The Inside Sales Coordinator I serves as a key liaison between customers, account managers, production teams, and logistics. This role works closely with a team of Account Managers to ensure excellent customer service, timely order processing, and strong follow-through. The ideal candidate is collaborative, organized, and thrives in a fast-paced, team-oriented environment where safety is a top priority.

Principle Duties and Responsibilities

• Serves as the primary point of contact for day-to-day customer communication, order status updates, and inquiries.

• Works directly with assigned account managers to support their territories and ensure customers' needs are met.

• Collaborates regularly with a regional team of inside sales coordinators to share information, coordinate coverage, and improve internal processes.

• Enters and manages customer orders with accuracy and attention to detail, ensuring alignment with pricing, lead times, and delivery requirements.

• Collaborates closely with production and shipping teams to confirm availability, lead times, and delivery schedules.

• Supports account managers by tracking open orders, assisting with customer follow-up, and being the first line of defense for accounts receivables matters.

• Addresses customer concerns or issues quickly and professionally, escalating when needed.

• Assists with inventory checks, product specifications, and order customizations as needed (e.g., cut-to-size lumber, treated wood, custom crate/skids).

• Supports account managers with various duties (e.g., monthly pricing maintenance, product code requests, design requests) as needed.

• Contributes to continuous improvement initiatives and helps streamline sales processes.

• Works with account managers to comply with customer request and to solve customer problems.

• Prepares various reports and correspondence as required.

• Contributes to a strong culture of teamwork, communication, and safety awareness in all daily activities.

• Performs other duties as needed.

Qualifications

• Minimum of high school graduate

• 1+ year of experience in inside sales, customer service, or order entry - preferably in the packaging, lumber, or manufacturing industries.

• Excellent written and verbal communication skills.

• Strong attention to detail and problem-solving ability.

• Experience with ERP systems and proficiency in Microsoft Office.

• Ability to multitask, stay organized, and manager priorities in a fast-paced environment.

• Team-oriented with a strong customer service mindset.

Preferred (but not required)

• Familiarity with wood products, lumber grades, or industrial packaging terminology.

• Understanding of freight/logistics scheduling.

Compensation & Benefit Information:

Hourly Pay Range: $23.00/hour - $26.00/hour, dependent on experience.

Benefits currently offered to our employees:

• Medical insurance • Health savings account with company contribution

• Dental insurance • Vision insurance • Basic and voluntary life insurance

• Disability insurance • 401(k) plan with company match • Paid vacation and holidays • Stock purchase program with employee discount • Educational reimbursement • Wellness programs and challenges • Other supplemental benefits

Click here to watch what a day in the life of an Inside Sales Coordinator looks like.