APAC EUX Director - Canberra, ACT

Role Overview

The APAC EUX (End User Experience) Director at Unisys is a senior leadership role responsible for overseeing the operational delivery of EUX services across the Asia-Pacific region. This encompasses Service Desk, End Point Operations, Experience Management, and Knowledge Management. Reporting to the Vice President of End User Services globally, this position requires a strategic thinker with strong operational experience and the ability to manage a large team across multiple geographies. The Director will be accountable for the P&L of EUX services in APAC, ensuring customer satisfaction, driving innovation, and fostering a high-performing team culture.

A Day in the Life

A typical day for the APAC EUX Director might involve:

• Reviewing and analyzing P&L reports to identify areas for improvement.
• Meeting with regional team leaders to discuss performance against SLAs and KPIs.
• Engaging with key clients to understand their needs and address any escalations.
• Collaborating with global functional teams to align regional strategies with global objectives.
• Evaluating new technologies and innovations to improve end-user services.
• Providing coaching and mentoring to team members to foster their professional development.
• Working with HR and talent acquisition to address resource needs and develop talent pipelines.
• Participating in strategic planning sessions to define the future direction of EUX services in APAC.
• Analyzing market trends and competitive landscape to identify opportunities for growth.
• Presenting updates and reports to senior leadership on the performance of EUX services.

Why Canberra, ACT?

Canberra offers a unique blend of professional opportunities and lifestyle benefits. As the capital city of Australia, Canberra is a hub for government and technology industries, providing a stable and dynamic job market. The city boasts a high quality of life, with excellent schools, healthcare, and infrastructure. Canberra is also known for its beautiful parks, gardens, and recreational facilities, offering a range of outdoor activities. Its proximity to both the coast and the mountains makes it an ideal location for those who enjoy nature and adventure. Furthermore, Canberra’s relatively small size and well-planned layout make it easy to navigate and live in, fostering a strong sense of community.

Career Path

The APAC EUX Director role offers a significant opportunity for career advancement within Unisys. Successful performance in this role could lead to:

• Vice President of End User Services (Global Role)
• Chief Technology Officer (CTO) for a Business Unit
• Senior Leadership Roles in other regions
• Strategic Advisory Roles within Unisys

Salary & Benefits

The estimated salary range for the APAC EUX Director role in Canberra, ACT is between $180,000 and $280,000 AUD per year, depending on experience and qualifications. In addition to the base salary, Unisys offers a comprehensive benefits package, including:

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans (medical, dental, and vision).
• Generous paid time off (PTO) and holiday leave.
• Retirement savings plan with employer matching contributions.
• Professional development opportunities and training programs.
• Employee assistance program (EAP) for mental health and well-being.
• Life insurance and disability coverage.
• Flexible work arrangements (remote, hybrid, or flexible hours).
• Employee stock purchase plan (ESPP).
• Tuition reimbursement for continuing education.
• Wellness programs and resources.
• Employee discounts on various products and services.
• Opportunities for career advancement and growth within the company.
• Inclusive and diverse work environment.
• Employee recognition programs.

Unisys Culture

Unisys is a global technology solutions company committed to helping clients solve their most pressing business challenges. Our culture is built on a foundation of innovation, collaboration, and client focus. We value diversity and inclusion, and we strive to create a workplace where all employees feel empowered to contribute their best. At Unisys, you will have the opportunity to work on cutting-edge technologies, collaborate with talented colleagues, and make a real impact on the world.

How to Apply

Interested candidates are encouraged to apply online through the Unisys careers website. Please submit your resume and a cover letter outlining your qualifications and experience. Be sure to highlight your experience in digital workplace services, people leadership, and P&L management. The selection process may include interviews, assessments, and background checks.

FAQ

1. What are the key skills required for this role? The key skills include experience in digital workplace services, people leadership, matrix management, service desk operations, endpoint operations, and P&L management.
2. What are the qualifications for this role? Candidates should have 15+ years of experience in digital workplace services, with at least 8 years in a people leadership role. A strong understanding of IT service management principles and experience managing large, geographically dispersed teams are essential.
3. What are the responsibilities of the APAC EUX Director? The responsibilities include managing the overall P&L for EUX services in APAC, providing line management accountability for operational resources, achieving delivery goals, defining and executing service delivery strategies, and driving innovation.
4. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, professional development opportunities, and employee assistance programs.
5. What is the career path for this role? Successful performance in this role could lead to positions such as Vice President of End User Services, Chief Technology Officer, or senior leadership roles in other regions.
6. What is the work environment like at Unisys? Unisys fosters a collaborative and inclusive work environment where employees are encouraged to innovate and contribute their best.
7. How does Unisys support employee development? Unisys offers a range of professional development opportunities, including training programs, mentorship programs, and tuition reimbursement.
8. What is the company's commitment to diversity and inclusion? Unisys is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
9. What is the process for applying to this role? Interested candidates can apply online through the Unisys careers website by submitting their resume and a cover letter.
10. What are the opportunities for flexible work arrangements? Unisys offers flexible work arrangements, including remote work, hybrid work, and flexible hours, depending on the role and business needs.