Associate Service Desk L1 Agent at Unisys: A Career in Mandaluyong City, Philippines

Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where you can put your problem-solving skills to the test? If so, a career as an Associate Service Desk L1 Agent at Unisys in Mandaluyong City, Philippines, might be the perfect fit for you.

Role Overview

As an Associate Service Desk L1 Agent, you will be the first point of contact for users experiencing technical issues. You will provide support via phone, email, and chat, guiding users through troubleshooting steps to restore functionality. Your primary responsibilities will include:

• Providing first-line support to end-users experiencing technical issues.
• Troubleshooting hardware, software, and connectivity problems.
• Escalating complex issues to higher-level support teams.
• Fulfilling service requests, such as software installations and user administration tasks.
• Maintaining accurate records of all support activities.

This role requires excellent communication skills, a customer-focused attitude, and the ability to work both independently and as part of a team. You will also need to be willing to learn and adapt to new technologies.

A Day in the Life of an Associate Service Desk L1 Agent

Here's a glimpse into a typical day for an Associate Service Desk L1 Agent at Unisys:

1. Start the day by reviewing open tickets and prioritizing tasks.
2. Answer incoming calls and respond to emails and chat requests from users experiencing technical issues.
3. Guide users through troubleshooting steps to resolve their issues.
4. Use remote access tools to diagnose and fix problems on users' computers.
5. Escalate complex issues to higher-level support teams.
6. Fulfill service requests, such as software installations and user administration tasks.
7. Update users on the status of their requests and ensure that they are satisfied with the resolution.
8. Contribute to the service desk knowledge base by documenting common issues and solutions.
9. Attend team meetings to discuss ongoing projects and share knowledge with colleagues.
10. Continuously learn about new technologies and improve your technical skills.

Why Mandaluyong City?

Mandaluyong City is a vibrant and dynamic city located in the heart of Metro Manila. It is a major commercial and financial hub, offering a wide range of opportunities for career growth and personal development. The city is also home to numerous shopping malls, restaurants, and entertainment venues, making it a great place to live and work.

Unisys's presence in Mandaluyong City provides a stable and reputable environment for career development. The city offers a diverse culture and a strong sense of community, making it easy for newcomers to adapt and thrive.

Career Path

The Associate Service Desk L1 Agent role is an excellent starting point for a career in IT support. With experience and training, you can advance to higher-level support roles, such as Service Desk L2 Agent, Service Desk L3 Agent, or Team Lead. You can also specialize in a particular area of IT, such as networking, security, or cloud computing.

Unisys is committed to providing its employees with opportunities for professional development. The company offers a variety of training programs and resources to help you grow your skills and advance your career.

Salary & Benefits

The salary for an Associate Service Desk L1 Agent at Unisys in Mandaluyong City is competitive and commensurate with experience. While the exact salary is not disclosed, similar roles in the Philippines typically range from $12,000 to $25,000 USD annually.

In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan with company match
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Professional development opportunities
• Tuition reimbursement program
• Employee discount program

Unisys Culture

Unisys is a global technology company that delivers innovative solutions to businesses and governments around the world. The company has a long history of innovation and a strong commitment to its employees.

Unisys fosters a culture of collaboration, innovation, and customer focus. The company values diversity and inclusion and is committed to creating a workplace where everyone feels valued and respected.

How to Apply

If you are interested in applying for the Associate Service Desk L1 Agent position at Unisys in Mandaluyong City, please visit the Unisys careers website and submit your application online. Be sure to include your resume and a cover letter highlighting your relevant skills and experience.

Frequently Asked Questions (FAQ)

1. What are the qualifications for this role? A high school diploma or GED is required, along with less than one year of experience in a related field.
2. What skills are needed to succeed in this role? Strong problem-solving, communication, and customer service skills are essential. You also need a basic understanding of computer hardware and software.
3. What are the main responsibilities of an Associate Service Desk L1 Agent? Providing first-line support, troubleshooting technical issues, escalating complex problems, and fulfilling service requests.
4. What is the career path for this role? You can advance to higher-level support roles or specialize in a particular area of IT.
5. What is the salary for this position? The salary is competitive and commensurate with experience, with typical ranges for similar roles in the Philippines being $12,000 to $25,000 USD annually.
6. What benefits does Unisys offer? A comprehensive package including health insurance, paid time off, retirement savings plan, and professional development opportunities.
7. What is the company culture like at Unisys? Collaborative, innovative, and customer-focused, with a strong commitment to diversity and inclusion.
8. Where is the job located? Mandaluyong City, Philippines.
9. Is this a remote position? No, this position is based in the Mandaluyong City office.
10. What is the application process? Submit your resume and cover letter through the Unisys careers website.