Assoc Tech Svc Desk at Unisys - Santiago de Compostela, Spain

Role Overview

Are you passionate about technology and helping others? Unisys is seeking an enthusiastic Assoc Tech Svc Desk professional to join our team in Santiago de Compostela, Spain. In this role, you will provide first-line support to our users, troubleshooting hardware, software, and connectivity issues, ensuring their systems are running smoothly and efficiently. You will be a key point of contact, guiding users through problem resolution and escalating complex issues to higher-level support teams. This is an excellent opportunity to build your career in IT support within a global technology leader.

A Day in the Life

As an Assoc Tech Svc Desk professional at Unisys, your day will be dynamic and varied. You will start by reviewing the ticket queue, prioritizing urgent issues, and responding to user inquiries. Using remote access tools, you will diagnose and resolve technical problems, providing step-by-step guidance to users. You will install software, manage user accounts, and ensure compliance with security policies. A crucial part of your job is documenting your work, contributing to the knowledge base, and keeping users informed of the status of their requests. You will also collaborate with other IT teams to resolve complex issues and participate in special projects.

Why Santiago de Compostela?

Santiago de Compostela is a vibrant city with a rich history and culture. Known for its stunning architecture, including the famous Cathedral of Santiago de Compostela, it attracts visitors from around the world. The city offers a high quality of life, with affordable living costs, excellent food, and a welcoming community. Santiago de Compostela is also a hub for technology and innovation, making it an ideal location to grow your career in the IT sector. Working at Unisys in Santiago de Compostela offers the opportunity to be part of a global company while enjoying the unique charm and benefits of living in this historic city.

Career Path

The Assoc Tech Svc Desk role is a fantastic entry point to a long and rewarding career at Unisys. With experience and training, you can advance to roles such as Technical Support Specialist, Systems Administrator, or IT Project Manager. Unisys is committed to employee growth and offers numerous opportunities for professional development, including training programs, certifications, and mentorship. As you progress, you can specialize in areas that interest you, such as cybersecurity, cloud computing, or network engineering. Unisys provides a clear career path, enabling you to achieve your long-term career goals.

Salary & Benefits

Unisys offers a competitive salary for the Assoc Tech Svc Desk role in Santiago de Compostela, commensurate with your experience and qualifications. The estimated salary range for this position is between €20,000 and €28,000 per year. In addition to salary, Unisys provides a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off (vacation, sick leave, holidays), a retirement plan with company match, employee assistance program (EAP), life insurance, and disability insurance. These benefits contribute to your overall well-being and provide financial security for you and your family. Unisys values its employees and is committed to providing a supportive and rewarding work environment.

Unisys Culture

Unisys is a global technology company with a strong culture of innovation, collaboration, and customer focus. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Our employees are passionate about technology and dedicated to solving complex problems for our clients. We encourage teamwork, open communication, and continuous learning. At Unisys, you will have the opportunity to work with talented colleagues from around the world and contribute to cutting-edge projects. We are proud of our commitment to corporate social responsibility and actively support our communities. Joining Unisys means becoming part of a company that is making a positive impact on the world.

How to Apply

If you are excited about the opportunity to join Unisys as an Assoc Tech Svc Desk professional in Santiago de Compostela, we encourage you to apply online. Visit our careers page at [Unisys Careers Website] and search for the Assoc Tech Svc Desk position in Santiago de Compostela. Follow the instructions to submit your resume and cover letter. Be sure to highlight your relevant skills and experience, and explain why you are interested in working at Unisys. We carefully review all applications and will contact qualified candidates for an interview. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an Assoc Tech Svc Desk professional at Unisys?

   Key responsibilities include providing first-line user support, troubleshooting hardware and software issues, escalating complex problems, fulfilling service requests, managing tickets, and contributing to the knowledge base.

2. What qualifications are required for this role?

   A high school diploma or GED is required, along with less than 1 year of experience in a related field. Basic understanding of computer hardware and software, networking concepts, and excellent communication skills are also essential.

3. What is the salary range for this position in Santiago de Compostela?

   The estimated salary range for this position is between €20,000 and €28,000 per year, commensurate with experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off, a retirement plan with company match, employee assistance program, life insurance, and disability insurance.

5. What career opportunities are available at Unisys?

   The Assoc Tech Svc Desk role is an entry point to various career paths, including Technical Support Specialist, Systems Administrator, IT Project Manager, and specialized roles in cybersecurity, cloud computing, and network engineering.

6. What is the work environment like at Unisys?

   Unisys fosters a culture of innovation, collaboration, and customer focus. The company is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

7. How can I apply for this position?

   Visit the Unisys careers page at [Unisys Careers Website] and search for the Assoc Tech Svc Desk position in Santiago de Compostela. Follow the instructions to submit your resume and cover letter.

8. What is the interview process like at Unisys?

   The interview process typically involves an initial screening call, followed by one or more interviews with hiring managers and team members. Be prepared to discuss your skills, experience, and career goals.

9. Does Unisys provide training and development opportunities?

   Yes, Unisys is committed to employee growth and offers numerous opportunities for professional development, including training programs, certifications, and mentorship.

10. Is Unisys an equal opportunity employer?

    Yes, Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.