Associate Technical Service Desk at Unisys - Mandaluyong City, Philippines

Role Overview

As an Associate Technical Service Desk professional at Unisys in Mandaluyong City, Philippines, you will play a crucial role in providing first-line technical support to our users. This position is perfect for individuals who are passionate about technology and enjoy helping others resolve their technical issues. You'll be responsible for troubleshooting hardware, software, and connectivity problems, escalating complex issues to higher-level teams, and fulfilling service requests. You'll also contribute to maintaining and improving our knowledge base, ensuring our service desk operates efficiently and effectively.

Day in the Life

On a typical day, you might start by reviewing the ticket queue, prioritizing urgent issues. You'll then contact users to understand their problems, guiding them through troubleshooting steps. This might involve using remote access tools to diagnose and resolve issues on their machines. You’ll install software, configure user accounts, and handle administrative requests. You will document all your interactions and resolutions in the ticketing system, ensuring a clear record of each issue. You'll also collaborate with other team members and contribute to ongoing projects aimed at improving the service desk's performance.

Why Mandaluyong City?

Mandaluyong City is a vibrant and bustling metropolis located in the heart of Metro Manila. It offers a diverse and dynamic environment, with a mix of commercial, residential, and entertainment options. The city is well-connected, with excellent transportation infrastructure, making it easy to commute and access various parts of Metro Manila. Working in Mandaluyong City provides opportunities to experience Filipino culture, cuisine, and hospitality. It’s a great place for career growth and personal development, offering a high quality of life with a relatively lower cost of living compared to other major cities around the world.

Career Path

Starting as an Associate Technical Service Desk professional at Unisys provides a solid foundation for a career in IT support and beyond. With experience and training, you can advance to roles such as Technical Support Specialist, Service Desk Analyst, or even a Team Lead. Unisys is committed to employee growth and offers various professional development opportunities, including training programs and certifications. You might also choose to specialize in areas such as network administration, system administration, or cybersecurity, depending on your interests and skills.

Salary and Benefits

The estimated salary range for an Associate Technical Service Desk position in Mandaluyong City, Philippines, is typically between $18,000 to $30,000 USD annually. This can vary depending on experience, skills, and performance. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, life insurance, and employee assistance programs. We also provide opportunities for professional development, tuition reimbursement, and employee discounts.

Unisys Culture

Unisys is a global technology solutions company committed to helping our clients achieve their business goals. We foster a culture of innovation, collaboration, and inclusivity. Our employees are passionate about technology and dedicated to delivering exceptional service. We value diversity and believe that every employee brings unique perspectives and experiences to the table. Unisys is an equal opportunity employer and is committed to creating a workplace where everyone feels valued, respected, and empowered.

How to Apply

To apply for the Associate Technical Service Desk position at Unisys in Mandaluyong City, Philippines, please visit our careers page on the Unisys website. Search for the job title and location, and then follow the instructions to submit your application. Be sure to include your resume, cover letter, and any other relevant documents. We encourage you to highlight your skills, experience, and qualifications that align with the requirements of the role. The hiring process typically involves an initial screening, followed by interviews with the hiring manager and team members. We may also conduct technical assessments to evaluate your skills.

FAQ

1. What are the key responsibilities of an Associate Technical Service Desk professional?

Providing first-line technical support, troubleshooting hardware and software issues, escalating complex problems, and fulfilling service requests.

2. What qualifications are required for this role?

A high school diploma or GED is required, with less than 1 year of experience in a related field preferred.

3. What skills are important for success in this role?

Technical skills, communication skills, problem-solving skills, and the ability to work independently and as part of a team are essential.

4. What opportunities for career advancement are available at Unisys?

Unisys offers various career paths, including roles such as Technical Support Specialist, Service Desk Analyst, and Team Lead. We also provide training and certification programs to support employee growth.

5. What benefits does Unisys offer to its employees?

Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, life insurance, and employee assistance programs.

6. What is the work environment like at Unisys?

Unisys fosters a culture of innovation, collaboration, and inclusivity. We value diversity and are committed to creating a workplace where everyone feels valued, respected, and empowered.

7. How does Unisys support employee development?

Unisys provides various professional development opportunities, including training programs, certifications, and tuition reimbursement.

8. What is the typical hiring process at Unisys?

The hiring process typically involves an initial screening, followed by interviews with the hiring manager and team members. We may also conduct technical assessments to evaluate your skills.

9. How can I prepare for an interview at Unisys?

Research Unisys and the specific role you are applying for. Prepare to discuss your skills, experience, and qualifications, and be ready to answer behavioral and technical questions.

10. What should I expect during my first few weeks on the job?

You will receive training on Unisys systems, processes, and procedures. You will also have opportunities to meet your team members and learn about your role and responsibilities.