Client Delivery Executive - Canberra, ACT, Australia

Role Overview

The Client Delivery Executive role at Unisys in Canberra, Australia, offers a unique opportunity to lead and manage the delivery of services to a major government client. This position is ideal for a customer-obsessed, solutions-driven leader who excels in a fast-paced environment. As a trusted partner, the Client Delivery Executive will shape outcomes, challenge conventional practices, and lead with assurance to drive service excellence and client satisfaction.

Day in the Life

A typical day for the Client Delivery Executive involves a mix of strategic planning, client interaction, team leadership, and operational oversight. This includes:

• Client Engagement: Communicating with the client to understand their needs, address concerns, and ensure service delivery aligns with their expectations.
• Team Management: Guiding and supporting a matrix-managed team to achieve performance targets and foster a collaborative environment.
• Performance Monitoring: Reviewing service performance metrics, identifying areas for improvement, and implementing corrective actions.
• Strategic Planning: Identifying opportunities for service enhancement, innovation, and growth.
• Problem Solving: Addressing and resolving operational issues and challenges.
• Financial Oversight: Monitoring contract performance, managing budgets, and mitigating operational risks.
• Process Improvement: Leading initiatives to streamline workflows, enhance efficiency, and improve service quality.
• Stakeholder Management: Collaborating with internal stakeholders to ensure alignment and effective service delivery.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a high quality of life with a strong focus on government and technology sectors. Working in Canberra provides access to:

• Career Opportunities: A thriving job market with numerous opportunities in the public sector and related industries.
• Professional Development: Access to training programs and professional networks to enhance skills and career growth.
• Work-Life Balance: A balanced lifestyle with access to recreational activities, cultural attractions, and natural beauty.
• Community: A welcoming and diverse community with a strong sense of belonging.
• Education: Excellent educational institutions for personal and family development.

Career Path

The Client Delivery Executive role offers a clear career path within Unisys. Potential advancement opportunities include:

• Senior Client Delivery Executive: Managing larger and more complex client accounts.
• Delivery Director: Overseeing multiple client delivery teams and driving strategic initiatives.
• Client Executive: Developing and managing client relationships at a strategic level.
• Executive Leadership: Progressing into executive leadership roles within Unisys.

Salary & Benefits

The estimated salary range for this role is $140,000 - $220,000 AUD per year. In addition to competitive compensation, Unisys offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive health coverage for employees and their families.
• Retirement Savings Plan: A retirement savings plan to help employees secure their financial future.
• Paid Time Off: Generous paid time off for vacation, holidays, and sick leave.
• Professional Development: Opportunities for professional development and training.
• Employee Assistance Program: Resources and support for employees' personal and professional well-being.
• Flexible Work Arrangements: Flexible work arrangements to support work-life balance.

Unisys Culture

Unisys fosters a culture of innovation, collaboration, and customer focus. Key aspects of the Unisys culture include:

• Innovation: Encouraging employees to think creatively and develop innovative solutions.
• Collaboration: Promoting teamwork and collaboration across different teams and departments.
• Customer Focus: Prioritizing customer satisfaction and building long-term relationships.
• Integrity: Upholding high standards of ethics and integrity in all business dealings.
• Diversity and Inclusion: Embracing diversity and creating an inclusive work environment.
• Continuous Learning: Supporting employees' professional growth through training and development programs.

How to Apply

Interested candidates are encouraged to apply through the Unisys careers website. The application process typically involves:

• Submitting an online application.
• Attaching a resume and cover letter.
• Completing a pre-employment assessment (if required).
• Participating in interviews with hiring managers and team members.
• Completing a background check and security clearance process.

FAQ

1. What is the required security clearance for this role?

   The required security clearance is NV2.

2. What education level is required for this role?

   A Bachelor’s degree in business or IT discipline or equivalent experience/skills is required.

3. What is the typical career path for this role?

   The typical career path includes advancement to Senior Client Delivery Executive, Delivery Director, and Client Executive roles.

4. What are the key responsibilities of the Client Delivery Executive?

   Key responsibilities include owning client relationships, driving continuous improvement, and leading a high-performing team.

5. What skills are essential for success in this role?

   Essential skills include client relationship management, executive engagement, and strategic planning.

6. What is the work environment like at Unisys?

   Unisys fosters a collaborative and innovative work environment with a strong focus on customer satisfaction.

7. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, a retirement savings plan, and paid time off.

8. How does Unisys support employee development?

   Unisys supports employee development through training programs and professional development opportunities.

9. What is the importance of Australian Citizenship for this role?

   Australian Citizenship is a mandatory requirement for this role due to the nature of the client and security requirements.

10. How does Unisys encourage diversity and inclusion?

    Unisys embraces diversity and creates an inclusive work environment through various initiatives and programs.