Client Delivery Executive - Monterrey, Nuevo León

Role Overview

As a Client Delivery Executive at Unisys in Monterrey, you will be at the forefront of managing and delivering complex IT services to our clients. This role is not just about overseeing projects; it's about forging strong partnerships with executive stakeholders, ensuring operational excellence, and driving financial performance. You will be the key point of contact, responsible for the end-to-end service delivery and ensuring an exceptional client experience throughout the entire contract lifecycle. This hybrid role, requiring three days onsite, demands a leader who thrives in a dynamic environment and can translate business strategies into tangible, measurable outcomes.

A Day in the Life

Your day as a Client Delivery Executive will be varied and challenging. It might start with a governance meeting with senior client stakeholders to review performance metrics and discuss strategic alignment. Next, you could be collaborating with the Service Delivery teams to optimize execution, mitigate risks, and troubleshoot operational challenges. A significant portion of your time will be dedicated to driving continuous improvement initiatives, identifying resource optimization opportunities, and exploring avenues for revenue activation. You will also be deeply involved in resolving client issues promptly and ensuring their ongoing satisfaction. Expect to juggle multiple priorities, from managing budgets to leading cross-functional teams and presenting progress updates to both internal and external stakeholders.

Why Monterrey?

Monterrey is a vibrant and economically significant city in Mexico, known for its robust industrial sector, skilled workforce, and growing technology industry. It’s a strategic location for Unisys, offering access to a talented pool of professionals and a thriving business environment. Being based in Monterrey allows you to be close to key clients and partners, fostering stronger relationships and enabling more effective collaboration. The city also boasts a high quality of life, with excellent educational institutions, cultural attractions, and recreational opportunities, making it an attractive place to live and work.

Career Path

The Client Delivery Executive role is a pivotal position within Unisys, offering a clear path for career advancement. Successful performance in this role can lead to opportunities to manage larger and more complex client engagements, potentially progressing to roles such as Senior Client Partner, Delivery Director, or even executive leadership positions within the organization. Unisys is committed to providing its employees with ongoing training and development opportunities to enhance their skills and advance their careers. This role also provides the chance to develop expertise in various IT domains, leadership, and client relationship management, making it a valuable stepping stone for future career growth.

Salary & Benefits

While the exact salary for this role is not explicitly disclosed, a competitive market range for a Client Delivery Executive in Monterrey, Nuevo León, typically falls between $70,000 and $120,000 USD per year, depending on experience, skills, and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package designed to support the well-being of its employees and their families. This includes comprehensive health insurance (medical, dental, vision), paid time off (vacation, sick leave, holidays), a retirement savings plan with company match, professional development opportunities, employee assistance programs, life insurance, disability coverage, flexible work arrangements, and more. Unisys is committed to providing a supportive and rewarding work environment where employees can thrive.

Unisys Culture

Unisys is a global technology company with a rich history of innovation and a strong commitment to client success. Our culture is built on values such as integrity, collaboration, innovation, and client-centricity. We foster a diverse and inclusive work environment where employees are empowered to bring their authentic selves to work and contribute their unique perspectives. At Unisys, we believe in investing in our employees' growth and development, providing them with the resources and opportunities they need to succeed. We are also committed to giving back to the communities where we live and work through various corporate social responsibility initiatives.

How to Apply

If you are a strategic, relationship-driven leader with a passion for delivering results and a desire to make a meaningful impact, we encourage you to apply for the Client Delivery Executive position at Unisys in Monterrey. To apply, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in this role and in working for Unisys. We are looking for candidates who are not only technically proficient but also possess strong leadership, communication, and problem-solving skills.

FAQ

1. What does a Client Delivery Executive do? A Client Delivery Executive leads complex IT service engagements, manages client relationships, ensures operational excellence, and drives financial performance.
2. What qualifications are needed for this role? The role requires 8+ years of experience in IT service delivery, client leadership, or account management, along with a strong understanding of ITIL and Agile methodologies. An engineering degree is required, and a Master’s degree is preferred.
3. What are the key responsibilities of this role? Key responsibilities include leading IT implementations, owning contract performance, partnering with Service Delivery teams, advising senior stakeholders, driving continuous improvement, and resolving client issues.
4. What is the work environment like? The role is based in Monterrey and follows a hybrid model, requiring three days onsite per week. The work environment is dynamic and collaborative, with a focus on innovation and client satisfaction.
5. What is the salary range for this position? While the exact salary is not disclosed, the typical market range for this role in Monterrey is between $70,000 and $120,000 USD per year.
6. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, professional development opportunities, and more.
7. What is the career path for this role? Successful performance in this role can lead to opportunities to manage larger engagements and progress to roles such as Senior Client Partner, Delivery Director, or executive leadership positions.
8. What skills are important for this role? Important skills include IT service delivery, client leadership, account management, contract management, stakeholder management, problem-solving, and communication.
9. How can I apply for this position? You can apply by submitting your resume and cover letter through the Unisys careers website.
10. Is relocation assistance provided? The job description indicates that relocation support is not available for this position.