Client Delivery Executive – Mexico: Shaping IT Service Excellence at Unisys

Are you a seasoned IT professional with a passion for driving exceptional service delivery and building strong client relationships? Unisys is seeking a dynamic and results-oriented Client Delivery Executive to lead our IT operations in Mexico. Based in Monterrey, you will play a pivotal role in ensuring the seamless delivery of IT services across the country, fostering client satisfaction, and contributing to the overall success of our organization.

Role Overview: Driving IT Service Excellence in Mexico

As the Client Delivery Executive, you will be responsible for the end-to-end delivery of IT services across all national engagements in Mexico. This encompasses overseeing and coordinating IT operations, managing the contract lifecycle, building strong stakeholder relationships, and leading the execution of IT services in various domains, including Field Services, Service Desk, Infrastructure, and Project Delivery. You will be a key player in identifying and addressing local risks, driving continuous improvement initiatives, and ensuring compliance with local regulations and business practices.

A Day in the Life of a Client Delivery Executive

Your day will be dynamic and multifaceted, involving a blend of strategic planning, operational management, and client engagement. Here's a glimpse of what a typical day might look like:

• Morning: You might start by reviewing key performance indicators (KPIs) and service level agreements (SLAs) to assess the performance of IT services across various engagements. You'll then engage in discussions with your team to address any emerging issues or challenges.
• Mid-day: You'll connect with key stakeholders, such as senior executives and IT leaders, to understand their needs and priorities. You will also participate in contract negotiations and governance meetings to ensure alignment and compliance.
• Afternoon: You'll focus on driving continuous improvement initiatives, identifying opportunities to optimize processes, and implementing best practices. You'll also work on risk management, resource allocation, and budget planning.
• Evening: You may wrap up the day by preparing reports for regional leadership, analyzing trends, and identifying strategic opportunities for growth.

Monterrey, Nuevo León: A Hub of Innovation and Opportunity

Monterrey, the capital of Nuevo León, is a vibrant and dynamic city known as a major industrial and commercial center in Mexico. With its strong economy, skilled workforce, and modern infrastructure, Monterrey offers a unique blend of professional opportunities and a high quality of life.

The city is a hub for technology and innovation, attracting major multinational corporations and fostering a thriving startup ecosystem. Monterrey's cultural scene is equally rich, with a variety of museums, theaters, and music venues. The city's proximity to the stunning Sierra Madre Oriental mountain range provides ample opportunities for outdoor recreation.

Charting Your Career Path at Unisys

At Unisys, we are committed to fostering the professional growth and development of our employees. As a Client Delivery Executive, you will have ample opportunities to expand your skills, knowledge, and experience. You can progress into roles with increasing responsibility, such as Senior Client Delivery Executive, Program Director, or even leadership positions within our regional or global operations.

We provide a comprehensive training and development program to help you acquire the skills and certifications you need to excel in your role and advance your career. We also encourage our employees to participate in industry events and conferences to stay abreast of the latest trends and best practices.

Compensation and Benefits: Investing in Your Well-being

Unisys offers a competitive compensation package that reflects the value we place on our employees. The salary range for this position is estimated to be between $80,000 and $150,000 USD per year, commensurate with your experience and qualifications. In addition to your base salary, you will be eligible for a comprehensive benefits package that includes:

• Comprehensive health insurance coverage (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan with company match
• Professional development opportunities (training, certifications)
• Employee assistance program (EAP)
• Life insurance and disability coverage
• Opportunities for advancement within the company
• A supportive and collaborative work environment
• Access to employee resource groups (ERGs)
• Wellness programs and initiatives
• Flexible work arrangements (subject to role requirements)
• Employee stock purchase plan

Embracing a Culture of Innovation and Collaboration

At Unisys, we are driven by a passion for innovation and a commitment to delivering exceptional results for our clients. We foster a culture of collaboration, respect, and inclusivity, where every employee is empowered to contribute their unique skills and perspectives.

We believe in creating a workplace where individuals can thrive and reach their full potential. We are committed to providing our employees with the resources and support they need to succeed, both personally and professionally.

Ready to Take the Next Step? Apply Today!

If you are a highly motivated and experienced IT professional with a passion for client delivery, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of a Client Delivery Executive?

   The Client Delivery Executive is responsible for overseeing and coordinating IT service delivery across all operations in Mexico, managing the contract lifecycle, building strong stakeholder relationships, and leading the execution of IT services in various domains.

2. What qualifications are required for this role?

   The ideal candidate will have 7+ years of experience in IT service delivery, account leadership, or client management roles, along with a strong track record of managing country-level IT operations. A strong knowledge of ITIL and Agile methodologies is essential, as is fluency in Spanish and English.

3. What is the salary range for this position?

   The salary range for this position is estimated to be between $80,000 and $150,000 USD per year, commensurate with your experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, professional development opportunities, and more.

5. What is the work environment like at Unisys?

   Unisys fosters a culture of collaboration, respect, and inclusivity, where every employee is empowered to contribute their unique skills and perspectives.

6. What are the opportunities for career advancement at Unisys?

   Unisys is committed to fostering the professional growth and development of its employees. As a Client Delivery Executive, you will have ample opportunities to expand your skills, knowledge, and experience and advance your career.

7. Is relocation assistance provided for this role?

   The job description states that relocation support is not available.

8. What is the required onsite presence for this role?

   The job description states that the candidate needs to be available to be onsite 3 days per week.

9. What is the significance of #LI-AO1 in the job description?

   #LI-AO1 is a unique identifier used by Unisys for internal tracking and recruitment purposes.

10. How does Unisys support diversity and inclusion?

    Unisys is proud to be an equal opportunity employer and considers all qualified applicants without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This comprehensive overview provides a detailed understanding of the Client Delivery Executive role at Unisys in Monterrey, Nuevo León, Mexico, including the responsibilities, qualifications, career path, salary and benefits, company culture, and how to apply.