Customer Service Desk Agent Careers at Unisys - Salt Lake City, Utah | Apply Now!
Unisys
Customer Service Desk Agent Careers at Unisys - Salt Lake City, Utah | Apply Now!
Job Description
Customer Service Desk Agent (Mortgage Support) at Unisys in Salt Lake City, UT
Role Overview
Are you a customer-focused individual with a passion for problem-solving and a background in mortgage support? Unisys is seeking a Customer Service Desk Agent to join our team in Salt Lake City, UT. In this role, you will be the first point of contact for our customers, providing exceptional service and support for mortgage-related inquiries. You will utilize your communication and technical skills to address customer needs, resolve issues, and ensure a positive experience.
Day in the Life
As a Customer Service Desk Agent, your day will be dynamic and fast-paced. You will be responsible for answering and routing incoming calls, diagnosing customer issues, and providing accurate information. You will also document customer interactions in our CRM system, ensuring that all details are logged for follow-up and future reference. Additionally, you will be expected to meet performance targets, such as average handling time (AHT) and first call resolution (FCR), while maintaining a high level of professionalism and customer satisfaction.
A typical day might include:
- Answering inbound calls from customers with mortgage-related questions.
- Troubleshooting technical issues related to online mortgage portals.
- Guiding customers through the mortgage application process.
- Updating customer accounts with relevant information.
- Escalating complex issues to senior support staff.
- Making outbound calls to follow up on customer inquiries.
- Collaborating with team members to improve customer service processes.
Why Salt Lake City, UT?
Salt Lake City, UT, offers a unique blend of urban amenities and outdoor recreation. With a thriving job market and a vibrant cultural scene, Salt Lake City provides a high quality of life. The city is also conveniently located near world-class ski resorts, national parks, and hiking trails, making it an ideal location for outdoor enthusiasts. Working at Unisys in Salt Lake City means you'll have the opportunity to live and work in a city that offers something for everyone.
Career Path
At Unisys, we are committed to providing our employees with opportunities for growth and advancement. As a Customer Service Desk Agent, you can progress to roles such as Senior Customer Service Agent, Team Lead, or Supervisor. We also offer training and development programs to help you enhance your skills and knowledge, allowing you to pursue a variety of career paths within the company.
Salary & Benefits
The salary range for this position is estimated to be between $35,000 and $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement plan with company match
- Life insurance
- Disability insurance (short-term and long-term)
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Employee discount programs
- Wellness programs
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Paid parental leave
- Commuter benefits
- Employee referral bonus program
Unisys Culture
Unisys is a global technology solutions company that delivers success for our clients. We pride ourselves on our commitment to innovation, collaboration, and customer satisfaction. At Unisys, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected. Our employees are our greatest asset, and we are dedicated to providing them with the resources and support they need to thrive.
How to Apply
If you are interested in joining our team as a Customer Service Desk Agent, we encourage you to apply online through the Unisys careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
FAQ
-
What are the key responsibilities of a Customer Service Desk Agent?
The key responsibilities include answering and routing calls, problem-solving, customer engagement, documentation, follow-up, adhering to scripts, and maintaining professionalism.
-
What qualifications are required for this role?
A High School Diploma or GED is required, and a technical certification or Associate Degree may be preferred. 1-2 years of experience in a related area, call center experience, and the ability to multi-task are also necessary.
-
What is the salary range for this position?
The estimated salary range is between $35,000 and $45,000 per year, depending on experience and qualifications.
-
What benefits does Unisys offer?
Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, life insurance, disability insurance, and more.
-
What is the career path for a Customer Service Desk Agent?
A Customer Service Desk Agent can progress to roles such as Senior Customer Service Agent, Team Lead, or Supervisor.
-
What is the work environment like at Unisys?
Unisys fosters a culture of innovation, collaboration, and customer satisfaction. We value diversity and inclusion and provide employees with the resources they need to succeed.
-
Is this an in-office position?
Yes, this position requires maintaining in-office adherence as part of the day-to-day operations.
-
What kind of training will I receive?
Unisys provides training and development programs to help you enhance your skills and knowledge in customer service and mortgage support.
-
What software or tools will I be using?
You will be using CRM systems and call routing systems, among other tools necessary for customer interaction and documentation.
-
How does Unisys support employee growth?
Unisys provides opportunities for advancement through training programs and career path development, enabling employees to pursue various roles within the company.
Locations
- Salt Lake City, Utah, United States of America
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Call Routingintermediate
- Problem Solvingintermediate
- Customer Engagementintermediate
- CRM Systemsintermediate
- Documentationintermediate
- Follow-Upintermediate
- Script Adherenceintermediate
- Inbound Callsintermediate
- Outbound Callsintermediate
- Information Accuracyintermediate
- Complaint Resolutionintermediate
- Call Escalationintermediate
- Professionalismintermediate
- Performance Targets (KPIs)intermediate
- Multi-Taskingintermediate
- Mortgage Supportintermediate
- Active Listeningintermediate
- Empathyintermediate
- Time Managementintermediate
- Adaptabilityintermediate
- Communication Skillsintermediate
- Technical Proficiencyintermediate
- Conflict Resolutionintermediate
- Data Entryintermediate
- Quality Assuranceintermediate
Required Qualifications
- High School Diploma or GED required (experience)
- Technical certification or Associate Degree may be required (experience)
- 1-2 years’ experience in area of responsibility (experience)
- Call Center experience (experience)
- Ability to multi-task (experience)
- Customer Service experience within a call center environment (experience)
- U.S. Government authorization eligibility (experience)
- Strong verbal communication skills (experience)
- Proficiency in CRM software (experience)
- Ability to follow scripts and adapt when needed (experience)
- Excellent problem-solving skills (experience)
- Ability to handle stressful situations (experience)
- Strong attention to detail (experience)
- Ability to work in a team environment (experience)
- Reliable and punctual (experience)
Responsibilities
- Answering and Routing Calls: Managing incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
- Problem Solving: Diagnosing issues, answering product or service questions, and providing solutions in real time.
- Customer Engagement: Building rapport with customers, ensuring a personalized experience that enhances satisfaction.
- Documentation: Documenting customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference.
- Follow-Up: Scheduling callbacks, sending follow-up emails, or escalating issues to higher-level support when necessary.
- Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.
- Answering Inbound Calls: Promptly handling incoming calls and providing assistance to customers.
- Making Outbound Calls: Proactively reaching out to potential customers, setting appointments, or following up on leads.
- Providing Accurate Information: Ensuring customers receive correct details about products, services, and policies.
- Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution.
- Documenting Interactions: Logging detailed notes in the CRM for quality assurance and follow-up purposes.
- Managing Call Escalations: Recognizing when a customer’s issue requires escalation to a supervisor.
- Maintaining Professionalism: Demonstrating courteous and respectful behavior at all times.
- Meeting Performance Targets: Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR).
- Maintaining In-Office Adherence: Following company policies regarding in-office presence.
- Multi-Tasking: Handling phone conversations and documenting information simultaneously.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement plan with company match
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discount programs
- general: Wellness programs
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Paid parental leave
- general: Commuter benefits
- general: Employee referral bonus program
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Desk Agent Careers at Unisys - Salt Lake City, Utah | Apply Now! @ Unisys.
Related Books and Jobs
Customer Service Desk Agent Careers at Unisys - Salt Lake City, Utah | Apply Now!
Unisys
Customer Service Desk Agent Careers at Unisys - Salt Lake City, Utah | Apply Now!
Job Description
Customer Service Desk Agent (Mortgage Support) at Unisys in Salt Lake City, UT
Role Overview
Are you a customer-focused individual with a passion for problem-solving and a background in mortgage support? Unisys is seeking a Customer Service Desk Agent to join our team in Salt Lake City, UT. In this role, you will be the first point of contact for our customers, providing exceptional service and support for mortgage-related inquiries. You will utilize your communication and technical skills to address customer needs, resolve issues, and ensure a positive experience.
Day in the Life
As a Customer Service Desk Agent, your day will be dynamic and fast-paced. You will be responsible for answering and routing incoming calls, diagnosing customer issues, and providing accurate information. You will also document customer interactions in our CRM system, ensuring that all details are logged for follow-up and future reference. Additionally, you will be expected to meet performance targets, such as average handling time (AHT) and first call resolution (FCR), while maintaining a high level of professionalism and customer satisfaction.
A typical day might include:
- Answering inbound calls from customers with mortgage-related questions.
- Troubleshooting technical issues related to online mortgage portals.
- Guiding customers through the mortgage application process.
- Updating customer accounts with relevant information.
- Escalating complex issues to senior support staff.
- Making outbound calls to follow up on customer inquiries.
- Collaborating with team members to improve customer service processes.
Why Salt Lake City, UT?
Salt Lake City, UT, offers a unique blend of urban amenities and outdoor recreation. With a thriving job market and a vibrant cultural scene, Salt Lake City provides a high quality of life. The city is also conveniently located near world-class ski resorts, national parks, and hiking trails, making it an ideal location for outdoor enthusiasts. Working at Unisys in Salt Lake City means you'll have the opportunity to live and work in a city that offers something for everyone.
Career Path
At Unisys, we are committed to providing our employees with opportunities for growth and advancement. As a Customer Service Desk Agent, you can progress to roles such as Senior Customer Service Agent, Team Lead, or Supervisor. We also offer training and development programs to help you enhance your skills and knowledge, allowing you to pursue a variety of career paths within the company.
Salary & Benefits
The salary range for this position is estimated to be between $35,000 and $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement plan with company match
- Life insurance
- Disability insurance (short-term and long-term)
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Employee discount programs
- Wellness programs
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Paid parental leave
- Commuter benefits
- Employee referral bonus program
Unisys Culture
Unisys is a global technology solutions company that delivers success for our clients. We pride ourselves on our commitment to innovation, collaboration, and customer satisfaction. At Unisys, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected. Our employees are our greatest asset, and we are dedicated to providing them with the resources and support they need to thrive.
How to Apply
If you are interested in joining our team as a Customer Service Desk Agent, we encourage you to apply online through the Unisys careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
FAQ
-
What are the key responsibilities of a Customer Service Desk Agent?
The key responsibilities include answering and routing calls, problem-solving, customer engagement, documentation, follow-up, adhering to scripts, and maintaining professionalism.
-
What qualifications are required for this role?
A High School Diploma or GED is required, and a technical certification or Associate Degree may be preferred. 1-2 years of experience in a related area, call center experience, and the ability to multi-task are also necessary.
-
What is the salary range for this position?
The estimated salary range is between $35,000 and $45,000 per year, depending on experience and qualifications.
-
What benefits does Unisys offer?
Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, life insurance, disability insurance, and more.
-
What is the career path for a Customer Service Desk Agent?
A Customer Service Desk Agent can progress to roles such as Senior Customer Service Agent, Team Lead, or Supervisor.
-
What is the work environment like at Unisys?
Unisys fosters a culture of innovation, collaboration, and customer satisfaction. We value diversity and inclusion and provide employees with the resources they need to succeed.
-
Is this an in-office position?
Yes, this position requires maintaining in-office adherence as part of the day-to-day operations.
-
What kind of training will I receive?
Unisys provides training and development programs to help you enhance your skills and knowledge in customer service and mortgage support.
-
What software or tools will I be using?
You will be using CRM systems and call routing systems, among other tools necessary for customer interaction and documentation.
-
How does Unisys support employee growth?
Unisys provides opportunities for advancement through training programs and career path development, enabling employees to pursue various roles within the company.
Locations
- Salt Lake City, Utah, United States of America
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Call Routingintermediate
- Problem Solvingintermediate
- Customer Engagementintermediate
- CRM Systemsintermediate
- Documentationintermediate
- Follow-Upintermediate
- Script Adherenceintermediate
- Inbound Callsintermediate
- Outbound Callsintermediate
- Information Accuracyintermediate
- Complaint Resolutionintermediate
- Call Escalationintermediate
- Professionalismintermediate
- Performance Targets (KPIs)intermediate
- Multi-Taskingintermediate
- Mortgage Supportintermediate
- Active Listeningintermediate
- Empathyintermediate
- Time Managementintermediate
- Adaptabilityintermediate
- Communication Skillsintermediate
- Technical Proficiencyintermediate
- Conflict Resolutionintermediate
- Data Entryintermediate
- Quality Assuranceintermediate
Required Qualifications
- High School Diploma or GED required (experience)
- Technical certification or Associate Degree may be required (experience)
- 1-2 years’ experience in area of responsibility (experience)
- Call Center experience (experience)
- Ability to multi-task (experience)
- Customer Service experience within a call center environment (experience)
- U.S. Government authorization eligibility (experience)
- Strong verbal communication skills (experience)
- Proficiency in CRM software (experience)
- Ability to follow scripts and adapt when needed (experience)
- Excellent problem-solving skills (experience)
- Ability to handle stressful situations (experience)
- Strong attention to detail (experience)
- Ability to work in a team environment (experience)
- Reliable and punctual (experience)
Responsibilities
- Answering and Routing Calls: Managing incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
- Problem Solving: Diagnosing issues, answering product or service questions, and providing solutions in real time.
- Customer Engagement: Building rapport with customers, ensuring a personalized experience that enhances satisfaction.
- Documentation: Documenting customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference.
- Follow-Up: Scheduling callbacks, sending follow-up emails, or escalating issues to higher-level support when necessary.
- Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.
- Answering Inbound Calls: Promptly handling incoming calls and providing assistance to customers.
- Making Outbound Calls: Proactively reaching out to potential customers, setting appointments, or following up on leads.
- Providing Accurate Information: Ensuring customers receive correct details about products, services, and policies.
- Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution.
- Documenting Interactions: Logging detailed notes in the CRM for quality assurance and follow-up purposes.
- Managing Call Escalations: Recognizing when a customer’s issue requires escalation to a supervisor.
- Maintaining Professionalism: Demonstrating courteous and respectful behavior at all times.
- Meeting Performance Targets: Achieving key performance indicators (KPIs) such as average handling time (AHT) and first call resolution (FCR).
- Maintaining In-Office Adherence: Following company policies regarding in-office presence.
- Multi-Tasking: Handling phone conversations and documenting information simultaneously.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement plan with company match
- general: Life insurance
- general: Disability insurance (short-term and long-term)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discount programs
- general: Wellness programs
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Paid parental leave
- general: Commuter benefits
- general: Employee referral bonus program
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Desk Agent Careers at Unisys - Salt Lake City, Utah | Apply Now! @ Unisys.
Related Books and Jobs