Data Center Technician - Childress, Texas

Role Overview

Unisys is seeking a skilled and experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including cutting-edge AI platforms, in Childress, Texas. This role is crucial for maintaining uptime, resolving complex hardware issues, and providing exceptional on-site service to our clients. You will be working with Dell server and data center systems, ensuring their optimal performance and reliability. This is a hands-on, customer-facing position that demands strong technical skills, problem-solving abilities, and excellent communication.

Day in the Life of a Data Center Technician

As a Data Center Technician at Unisys, your day will be dynamic and challenging. You will be responsible for:

• Responding to on-site service requests and providing timely support for Dell server and data center systems.
• Performing hardware maintenance tasks such as server builds, swaps, component replacements, and firmware updates.
• Troubleshooting system issues related to hardware, firmware, and operating systems, escalating complex problems as needed.
• Supporting both reactive and preventive maintenance procedures to ensure system stability and prevent future issues.
• Collaborating with internal teams and customers to ensure clear communication and efficient resolution of service events.
• Documenting all work performed and contributing to a shared knowledge base to improve team efficiency.
• Participating in on-call rotations to provide support during off-hours when necessary.

Why Childress, Texas?

Childress, Texas, offers a unique blend of small-town charm and proximity to larger metropolitan areas. Located in the Texas Panhandle, Childress provides a lower cost of living compared to major cities, making it an attractive place to live and work. The community is known for its friendly atmosphere and strong sense of local pride. Being part of the Unisys team in Childress means you'll have the opportunity to contribute to a growing tech sector while enjoying a relaxed lifestyle.

Career Path

At Unisys, we are committed to the growth and development of our employees. As a Data Center Technician, you'll have opportunities to advance your career through various paths:

• Senior Data Center Technician: With experience and demonstrated expertise, you can move into a senior role, taking on more complex tasks and mentoring junior technicians.
• Team Lead: Lead a team of technicians, overseeing their work and ensuring the smooth operation of the data center.
• Data Center Manager: Manage the entire data center, overseeing all aspects of its operation, maintenance, and security.
• Specialized Roles: Pursue specialized certifications and training to focus on specific areas such as AI platform support, network engineering, or cybersecurity.

Salary & Benefits

The estimated salary range for this position is $65,000 to $95,000 per year, depending on experience and qualifications. Unisys offers a comprehensive benefits package, including:

• Competitive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Employee assistance program (EAP)
• Professional development opportunities
• Tuition reimbursement
• Wellness programs
• Employee discounts

Unisys Culture

Unisys is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences make us stronger and enable us to better serve our clients. We foster a culture of collaboration, innovation, and continuous learning. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

How to Apply

If you are a motivated and skilled Data Center Technician looking for a challenging and rewarding career, we encourage you to apply! Please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience and qualifications, including your experience with server hardware, operating systems, and troubleshooting.

FAQ

1. What are the key responsibilities of a Data Center Technician at Unisys?

   The key responsibilities include providing on-site support for Dell server and data center systems, performing hardware maintenance, troubleshooting system issues, and collaborating with internal teams and customers.

2. What qualifications are required for this role?

   Qualifications include 3-5+ years of experience in technical support, field service, or data center roles, an Associate or Bachelor’s degree in IT or a related field (or equivalent experience), and hands-on skills with server components.

3. Is prior AI experience required?

   No, prior AI experience is not required. Strong data center and server fundamentals are what matter most.

4. What is the work environment like?

   The work environment is fast-paced and customer-facing. You will be working independently on-site and communicating clearly with customers.

5. What opportunities for professional development are available?

   Unisys offers professional development opportunities, including tuition reimbursement and specialized training programs.

6. What is the salary range for this position?

   The estimated salary range is $65,000 to $95,000 per year, depending on experience and qualifications.

7. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and more.

8. Is this role eligible for relocation assistance?

   Please inquire with the hiring manager during the interview process regarding relocation assistance.

9. What is the on-call rotation schedule like?

   The on-call rotation schedule will be discussed during the interview process.

10. How does Unisys support diversity and inclusion?

    Unisys is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.