Data Center Technician - Elk Grove, IL

Role Overview

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. While prior AI experience isn't mandatory, a solid foundation in data center and server fundamentals is essential for success.

A Day in the Life of a Data Center Technician at Unisys

As a Data Center Technician at Unisys, you will be at the forefront of ensuring the smooth and efficient operation of critical data center infrastructure. Your day will involve a mix of proactive maintenance, reactive troubleshooting, and collaborative teamwork. Here’s a glimpse into your daily activities:

• Morning: Start with a review of system performance dashboards to identify any potential issues or anomalies. Conduct routine checks on servers, network devices, and cooling systems.
• Mid-day: Respond to and resolve any hardware failures or performance degradations. This might involve replacing faulty components, reconfiguring systems, or escalating complex issues to senior engineers.
• Afternoon: Work on scheduled maintenance tasks, such as firmware upgrades, patching, and system optimization. Collaborate with other IT teams to implement changes and ensure minimal disruption to services.
• Throughout the Day: Provide technical support to internal and external clients, addressing their concerns and resolving their issues promptly. Document all activities and resolutions in the ticketing system.
• On-Call: Participate in an on-call rotation to provide after-hours support for critical incidents.

Why Elk Grove, Illinois?

Elk Grove Village, Illinois, offers a strategic location for a Data Center Technician role, combining a thriving business environment with a high quality of life. The area is home to a significant number of data centers and technology companies, providing ample opportunities for professional growth and development. Elk Grove Village is committed to supporting technology and innovation, making it an ideal location for a career in the data center industry.

Beyond the professional advantages, Elk Grove Village offers a welcoming community with excellent schools, parks, and recreational facilities. The cost of living is reasonable, and the village is conveniently located near Chicago, providing access to a wide range of cultural and entertainment options.

Career Path

The Data Center Technician role at Unisys provides a solid foundation for career advancement within the company. Here are some potential career paths you can pursue:

• Senior Data Center Technician: With experience and expertise, you can advance to a senior role, taking on more complex troubleshooting tasks, mentoring junior technicians, and leading projects.
• Data Center Engineer: You can transition to a data center engineering role, focusing on the design, implementation, and optimization of data center infrastructure.
• System Administrator: You can specialize in system administration, managing and maintaining the operating systems and applications running on the servers.
• Network Engineer: You can focus on network infrastructure, designing, implementing, and maintaining the network devices and connectivity within the data center.
• Team Lead/Supervisor: You can move into a leadership role, managing a team of data center technicians and overseeing their daily activities.

Salary and Benefits

Unisys offers a competitive salary and benefits package for the Data Center Technician role in Elk Grove, Illinois. The estimated salary range for this position is $65,000 to $95,000 per year, depending on experience and qualifications. In addition to salary, Unisys provides a comprehensive benefits package that includes:

• Unlimited Paid Time Off: Enjoy a flexible time-off policy that allows you to take the time you need for vacation, personal matters, or sick leave.
• 401(k) Match: Save for retirement with a generous 401(k) match from Unisys.
• Comprehensive Healthcare: Access a variety of healthcare plans to meet your needs, including medical, dental, and vision coverage.
• HSA Matching: Take advantage of a Health Savings Account (HSA) with matching contributions from Unisys.
• Ongoing Learning Opportunities: Invest in your professional development with access to a wide range of training courses, certifications, and conferences.
• Employee Assistance Program: Access confidential counseling and support services to help you manage personal and work-related challenges.

Unisys Culture

Unisys fosters a collaborative and inclusive work environment where employees are valued and empowered to make a difference. The company is committed to:

• Innovation: Encouraging employees to think creatively and develop innovative solutions to complex challenges.
• Customer Focus: Putting the customer first and striving to exceed their expectations.
• Integrity: Conducting business with the highest ethical standards.
• Teamwork: Working together to achieve common goals.
• Diversity and Inclusion: Creating a workplace where everyone feels welcome and respected.

How to Apply

If you are a skilled and motivated Data Center Technician looking for a challenging and rewarding career, we encourage you to apply for this position at Unisys. To apply, please submit your resume and cover letter through the Unisys careers website.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Data Center Technician at Unisys?

   The key responsibilities include troubleshooting hardware issues, maintaining uptime, providing on-site service, and monitoring system performance.

2. What qualifications are required for this role?

   The requirements include 3-5+ years of experience in technical support, field service, or data center roles, and an Associate or Bachelor’s degree in IT or a related field.

3. Is prior AI experience required?

   No, prior AI experience is not required, but strong data center and server fundamentals are essential.

4. What is the salary range for this position?

   The estimated salary range is $65,000 to $95,000 per year, depending on experience and qualifications.

5. What benefits does Unisys offer?

   Unisys offers unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and ongoing learning opportunities.

6. What is the work environment like at Unisys?

   Unisys fosters a collaborative and inclusive work environment where employees are valued and empowered to make a difference.

7. What are the opportunities for career advancement?

   Opportunities include advancing to Senior Data Center Technician, Data Center Engineer, System Administrator, or Team Lead/Supervisor roles.

8. What is the on-call requirement for this position?

   The position requires participation in an on-call rotation to provide after-hours support for critical incidents.

9. What kind of training is provided?

   Unisys provides access to a wide range of training courses, certifications, and conferences to support your professional development.

10. Does Unisys support work-life balance?

    Yes, Unisys is committed to supporting work-life balance and offers flexible time-off policies and employee assistance programs.