Data Center Technician - Lubbock, Texas

Role Overview

Are you a hands-on technical expert with a passion for maintaining and troubleshooting critical data center infrastructure? Unisys is seeking a skilled and experienced Data Center Technician to join our team in Lubbock, Texas. As an On-Site Service Engineer (OSE), you will play a vital role in ensuring the uptime and optimal performance of our enterprise data center and server environments, including cutting-edge AI platforms. This customer-facing role requires a strong foundation in data center and server fundamentals, excellent problem-solving skills, and a commitment to delivering outstanding on-site service.

Day in the Life of a Data Center Technician

In this role, you'll be at the heart of our data center operations, working directly with Dell server and data center systems to resolve issues and minimize downtime. Your daily tasks may include:

• Performing hardware maintenance, including server builds, swaps, component replacements (CPUs, memory, power supplies, GPUs), and firmware updates.
• Troubleshooting system issues across hardware, firmware, and operating systems (Linux, Windows, etc.).
• Responding to reactive maintenance requests to quickly address and resolve emergent issues.
• Executing preventive maintenance procedures to proactively identify and mitigate potential problems.
• Collaborating with internal teams and customers to ensure clear communication and efficient resolution of service events.
• Documenting all work performed and contributing to a shared knowledge base of best practices and solutions.
• Participating in on-call rotations and providing extended coverage as needed to maintain 24/7 data center availability.

Why Lubbock, Texas?

Lubbock, Texas, offers a unique blend of small-town charm and big-city amenities. Known as the “Hub City” of the South Plains, Lubbock is a regional center for education, healthcare, and commerce. Here are a few reasons why Lubbock might be the perfect place for your next career move:

• Affordable Living: Enjoy a lower cost of living compared to many other metropolitan areas in the United States, making it easier to own a home and save for the future.
• Thriving Job Market: Lubbock boasts a diverse and growing economy with opportunities in various sectors, including technology, healthcare, agriculture, and energy.
• Educational Opportunities: Home to Texas Tech University, Lubbock offers access to top-notch educational resources and a vibrant college-town atmosphere.
• Arts and Culture: Explore a rich cultural scene with museums, art galleries, live music venues, and theaters. Lubbock is also the birthplace of Buddy Holly, a rock and roll legend.
• Outdoor Recreation: Take advantage of the beautiful West Texas landscape with opportunities for hiking, biking, camping, and fishing.
• Friendly Community: Experience the warm hospitality and welcoming spirit of the Lubbock community.

Career Path

The Data Center Technician role at Unisys offers a clear path for career advancement. With experience and demonstrated expertise, you can progress to senior technician roles, team lead positions, or specialize in specific areas such as AI platform support or data center infrastructure management. Unisys is committed to providing ongoing learning opportunities and investing in your professional development to help you achieve your career goals.

Salary and Benefits

Unisys offers a competitive salary and comprehensive benefits package that includes:

• Unlimited paid time off, allowing you to take the time you need to recharge and pursue your personal interests.
• A generous 401(k) match to help you save for retirement.
• Comprehensive healthcare coverage to protect your health and well-being.
• HSA matching to help you manage your healthcare expenses.
• Ongoing learning opportunities to enhance your skills and knowledge.
• A supportive work environment that promotes work-life balance.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusion. We are proud to be an equal opportunity employer and value diversity in our workforce. We believe that our employees are our greatest asset, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.

How to Apply

If you are a highly motivated and skilled Data Center Technician looking for a challenging and rewarding career opportunity, we encourage you to apply! Please submit your resume and cover letter through the Unisys careers website.

FAQ

1. What are the key responsibilities of a Data Center Technician? Your primary responsibilities include providing on-site support for Dell server and data center systems, performing hardware maintenance, troubleshooting system issues, and collaborating with internal teams and customers to resolve service events.
2. What qualifications are required for this role? We are looking for candidates with 3-5+ years of experience in technical support, field service, or data center roles, along with an Associate or Bachelor’s degree in IT or a related field (or equivalent experience).
3. Is prior AI experience required? No, prior AI experience is not required. Strong data center and server fundamentals are what matter most. However, a willingness to learn and support emerging technologies, including AI platforms, is highly desirable.
4. What is the work environment like at Unisys? Unisys fosters a culture of innovation, collaboration, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
5. What kind of benefits does Unisys offer? Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and ongoing learning opportunities.
6. What is the career path for a Data Center Technician at Unisys? With experience and demonstrated expertise, you can progress to senior technician roles, team lead positions, or specialize in specific areas such as AI platform support or data center infrastructure management.
7. Does Unisys offer training and development opportunities? Yes, Unisys is committed to providing ongoing learning opportunities and investing in your professional development to help you achieve your career goals.
8. What is the interview process like at Unisys? At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience.
9. Is this role eligible for remote work? This is an on-site role located in Lubbock, Texas, and requires you to be physically present at the data center to perform your duties.
10. What is the physical requirements of this job? The role requires the ability to lift up to 50 lbs and travel to customer sites as needed. You should also be able to support flexible/on-call schedules.