ESM Technical Solutions Professional - ServiceNow (Presales) at Unisys

Role Overview

The ESM (Enterprise Service Management) Technical Solutions Professional - ServiceNow (Presales) role at Unisys is a critical position responsible for shaping solutions, leading client engagements, and supporting the sales cycle. This role demands a blend of technical expertise, innovative thinking, and proactive sales activities, primarily focusing on the ServiceNow and Freshworks platforms. The professional in this role will work closely with sales, consulting, and technology teams to drive business growth by identifying, qualifying, and nurturing new opportunities. They serve as a trusted advisor to clients, understanding their needs and crafting solutions that deliver tangible business value.

Day in the Life

A typical day for the ESM Technical Solutions Professional might include:

• Collaborating with sales teams to understand client requirements and develop tailored solutions.
• Conducting technical workshops and product demonstrations to showcase the capabilities of Unisys' ESM solutions.
• Creating Proof of Value (PoV) engagements to demonstrate the value and innovation of the ServiceNow and Freshworks platforms.
• Developing migration playbooks for transitions from other platforms like BMC Helix and Cherwell.
• Responding to Requests for Proposals (RFPs) and drafting Statements of Work (SOWs).
• Participating in marketing events and webinars to promote Unisys ESM solutions.
• Building and maintaining strong client relationships, acting as a trusted advisor.
• Providing feedback to product and marketing teams based on client and market insights.

Why Dallas, Texas; Blue Bell, Pennsylvania; Salt Lake City, Utah; or Remote?

Unisys has a presence in Dallas, Blue Bell and Salt Lake City, offering the opportunity to work in thriving tech hubs. The option for remote work provides flexibility and work-life balance. Dallas is a major business center with a growing technology sector, offering ample opportunities for networking and professional development. Blue Bell is home to many technology companies and offers a strong talent pool. Salt Lake City boasts a burgeoning tech scene and a high quality of life. The remote option caters to individuals seeking flexibility while contributing to a global organization.

Career Path

The ESM Technical Solutions Professional role provides a strong foundation for career advancement within Unisys. Potential career paths include:

• Senior Technical Solutions Professional
• Solution Architect
• Consulting Manager
• Sales Engineer
• CTO

Continuous learning and professional development are encouraged at Unisys, with opportunities to gain certifications and expand expertise in relevant technologies and methodologies.

Salary and Benefits

The salary range for this role is estimated between $120,000 and $180,000 per year, depending on experience, certifications, and location. Unisys offers a comprehensive benefits package, including:

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Work-life balance support
• Investment in future success

Unisys Culture

Unisys is committed to fostering a culture of innovation, collaboration, and continuous improvement. The company values diversity and inclusion, providing a supportive and inclusive work environment where employees can thrive. Unisys encourages employees to take ownership of their work and contribute to the company's success. With a focus on customer satisfaction and technological excellence, Unisys offers a challenging and rewarding career for those seeking to make a difference.

How to Apply

Interested candidates are encouraged to apply through the Unisys careers website. The application process typically involves submitting a resume and cover letter, followed by one or more interviews. Candidates may be asked to complete a technical assessment or present a solution to a hypothetical client scenario.

FAQ

1. What are the key responsibilities of the ESM Technical Solutions Professional?

   The role involves shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise and innovation.

2. What skills and experience are required for this role?

   Strong technical understanding of the ServiceNow platform, pre-sales experience, solution architecture skills, and excellent communication skills are essential.

3. What certifications are preferred for this role?

   ServiceNow certifications (CSA, CIS, CTA) are highly desirable. Additional certifications in BMC Helix ITSM or other ITSM platforms are a plus.

4. What is the typical career path for this role?

   Potential career paths include Senior Technical Solutions Professional, Solution Architect, Consulting Manager, and Sales Engineer.

5. What benefits does Unisys offer?

   Unisys offers unlimited paid time off, 401(k) match, comprehensive healthcare, HSA matching, and ongoing learning opportunities.

6. What is the work environment like at Unisys?

   Unisys fosters a culture of innovation, collaboration, and continuous improvement, with a focus on diversity and inclusion.

7. What is the salary range for this role?

   The estimated salary range is between $120,000 and $180,000 per year, depending on experience, certifications, and location.

8. How does this role contribute to Unisys' success?

   This role drives business growth by identifying and nurturing new opportunities, building strong client relationships, and delivering innovative solutions.

9. What is the importance of ServiceNow in this role?

   ServiceNow is a core platform for Unisys' ESM solutions, and a strong understanding of ServiceNow is essential for success in this role.

10. What is the role of client engagement in this position?

    The ESM Technical Solutions Professional leads client-facing elements of projects, including technical workshops, solution shaping, and pricing, building strong relationships as a trusted advisor.