Field Engineer L2 - Canberra: Join Unisys in Delivering Exceptional IT Support

Are you an experienced IT professional with a passion for providing top-notch technical support? Do you thrive in a fast-paced environment where you can leverage your skills to solve problems and ensure customer satisfaction? If so, Unisys is looking for a talented Field Engineer L2 to join our team in Canberra. In this role, you'll be responsible for delivering exceptional ICT support services to our clients, both in person and virtually. You'll play a critical role in ensuring the smooth operation of their IT infrastructure and contributing to their overall success.

Role Overview: Your Contribution to Unisys's Success

As a Field Engineer L2, you'll be the primary point of contact for resolving technical issues related to desktops, software, hardware, printers, and networking infrastructure. Your expertise will be crucial in diagnosing and resolving problems efficiently, ensuring minimal disruption to our clients' operations. You'll also be responsible for performing installations, break-fix services, and other essential IT tasks. Your commitment to customer satisfaction and your ability to work both independently and as part of a team will be key to your success in this role.

A Day in the Life of a Field Engineer L2

Your day as a Field Engineer L2 will be varied and challenging, requiring you to adapt to different situations and prioritize tasks effectively. Here's a glimpse into what you can expect:

• Responding to and resolving IT support requests via email, phone, and MS Teams.
• Troubleshooting and resolving hardware and software issues on desktops and laptops.
• Installing and configuring software applications.
• Performing break-fix services on hardware components, such as hard drives, memory, and motherboards.
• Setting up and troubleshooting printers and other peripherals.
• Assisting with networking infrastructure issues, such as connectivity problems and network configuration.
• Logging and updating ITSM tickets with detailed information about the issues and resolutions.
• Performing moves, adds, and changes (MACs) for users, including setting up new workstations and transferring data.
• Maintaining a high level of customer satisfaction by providing timely and effective support.
• Staying up-to-date with the latest IT technologies and trends.

Why Canberra? A City of Opportunity and Lifestyle

Canberra, the capital city of Australia, offers a unique blend of career opportunities and a high quality of life. Known for its vibrant culture, stunning natural surroundings, and strong economy, Canberra is an ideal place to live and work. As a Field Engineer L2 in Canberra, you'll have the chance to contribute to the city's growing IT sector while enjoying all that it has to offer. From world-class museums and art galleries to beautiful parks and gardens, Canberra has something for everyone.

Career Path: Growth Opportunities at Unisys

Unisys is committed to providing its employees with opportunities for growth and advancement. As a Field Engineer L2, you'll have access to a variety of training programs and development resources to help you expand your skills and knowledge. You can progress your career by taking on more complex technical challenges, specializing in a particular area of IT, or moving into a leadership role. Unisys also offers opportunities to work on different projects and with different clients, providing you with a diverse and enriching career experience.

Salary & Benefits: Investing in Our Employees

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for a Field Engineer L2 in Canberra typically ranges from $70,000 to $95,000 AUD per year, depending on experience and qualifications. In addition to salary, Unisys provides a comprehensive benefits package that includes:

• Comprehensive health insurance.
• Paid time off for vacation, sick leave, and holidays.
• Professional development opportunities to enhance your skills and knowledge.
• Employee assistance program for confidential counseling and support.
• Life insurance and disability insurance to protect you and your family.
• Retirement plan with company match to help you save for the future.
• Flexible work arrangements to promote work-life balance.
• Employee stock purchase plan to allow you to invest in Unisys's success.

Unisys Culture: A Collaborative and Inclusive Environment

Unisys is committed to creating a collaborative and inclusive work environment where everyone feels valued and respected. We believe that our diverse workforce is one of our greatest strengths, and we encourage employees to bring their unique perspectives and experiences to the table. We foster a culture of innovation and continuous improvement, where employees are empowered to take ownership of their work and make a difference. We also provide opportunities for employees to connect with each other through social events, volunteer activities, and employee resource groups.

How to Apply: Take the Next Step in Your Career

If you're ready to join a dynamic and growing company and make a meaningful contribution to our clients' success, we encourage you to apply for the Field Engineer L2 position in Canberra. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you're a good fit for this role. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Field Engineer L2?

   A Field Engineer L2 is responsible for providing L2 Desktop ICT support services, including software and hardware installation and break-fix services, printer support, and networking infrastructure support. They also handle incident, problem, and risk management, and maintain customer satisfaction.

2. What qualifications are required for this role?

   The key qualifications include Australian Citizenship, NV1 security clearance, and excellent written and verbal communication skills. Experience in desktop support, software installation, and hardware break-fix is also important.

3. What is the salary range for a Field Engineer L2 in Canberra?

   The typical salary range is $70,000 to $95,000 AUD per year, depending on experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package including health insurance, paid time off, professional development opportunities, employee assistance program, life insurance, disability insurance, retirement plan with company match, flexible work arrangements, and an employee stock purchase plan.

5. What is the work environment like at Unisys?

   Unisys fosters a collaborative and inclusive work environment where everyone feels valued and respected. The company encourages innovation, continuous improvement, and provides opportunities for employees to connect with each other.

6. What opportunities are there for career advancement?

   Unisys is committed to providing its employees with opportunities for growth and advancement. Employees can progress by taking on more complex technical challenges, specializing in a particular area of IT, or moving into a leadership role.

7. Is ITIL V3 certification required?

   ITIL V3 certification is preferred but not mandatory.

8. What kind of software and hardware will I be supporting?

   You will be supporting Microsoft M365 application suite, legacy Microsoft applications, and potentially legacy or bespoke software platforms. You will also be working with desktop hardware, printers, and networking infrastructure.

9. What is the significance of the NV1 security clearance?

   The NV1 security clearance is essential for this role, as it allows you to work with sensitive government information and systems. It ensures that you have undergone the necessary background checks and meet the security requirements for the position.

10. How does Unisys support diversity and inclusion?

    Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.