Field Service Manager - Canberra, ACT

Role Overview

The Field Service Manager role at Unisys in Canberra, ACT, Australia is a critical position responsible for leading field support teams and ensuring the delivery of exceptional IT support services to government clients. This role requires a blend of technical expertise, leadership skills, and client management abilities. The Field Service Manager will oversee the operational aspects of field support, manage resources effectively, and ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met. This position also involves building strong relationships with key stakeholders, including clients, account teams, and cross-functional partners, to facilitate seamless service delivery and maintain high levels of client satisfaction.

Day in the Life

A typical day for a Field Service Manager at Unisys might involve the following:

• Leading and directing field support teams to ensure effective resource allocation and high performance.
• Providing direct client support and acting as an escalation point for complex technical issues.
• Monitoring service performance and ensuring SLAs and KPIs are consistently met.
• Collaborating with internal and external stakeholders to ensure seamless service delivery.
• Developing and implementing processes and procedures to support cross-functional operations and drive continuous improvement.
• Overseeing the professional development and performance of Field Services Engineers.
• Developing tactical plans for onsite and offsite support in partnership with account teams.
• Managing procurement-related activities to ensure on-time delivery and response to client requirements.
• Resolving key issues raised by supervisors and teams.
• Analyzing recurring trends and potential issues to proactively address problems.
• Attending meetings with clients and internal teams to discuss service performance and address concerns.
• Reviewing performance reports and implementing corrective actions as needed.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a unique blend of career opportunities and lifestyle benefits. As a hub for government and technology, Canberra provides a stable and growing job market, particularly in the IT sector. The city boasts a high quality of life with excellent education, healthcare, and infrastructure. Canberra is known for its well-planned urban design, extensive parklands, and vibrant cultural scene. Living in Canberra also offers access to a range of outdoor activities, including hiking, cycling, and water sports, with the nearby Brindabella Mountains and Lake Burley Griffin. The city's relatively small size and low population density contribute to a relaxed and friendly atmosphere, making it an ideal place to live and work.

Career Path

The Field Service Manager role at Unisys offers a solid foundation for career advancement within the organization. Successful performance in this role can lead to opportunities in:

• Senior Field Service Manager: Managing larger teams and more complex accounts.
• Service Delivery Manager: Overseeing the end-to-end delivery of IT services to clients.
• Program Manager: Leading strategic programs and initiatives.
• Account Manager: Developing and managing client relationships to drive business growth.
• Operations Manager: Managing operational aspects of service delivery.
• Regional Manager: Overseeing field service operations for a broader geographic area.

Unisys is committed to providing employees with opportunities for professional development and growth. Through training programs, mentorship opportunities, and internal mobility, employees can build their skills and advance their careers within the company.

Salary & Benefits

The estimated salary range for a Field Service Manager in Canberra, ACT, Australia is between $120,000 and $180,000 AUD per year, depending on experience and qualifications. Unisys offers a comprehensive benefits package that includes:

• Competitive salary
• Comprehensive health insurance
• Generous paid time off policy
• Retirement savings plan with company match
• Employee assistance program
• Life insurance
• Disability insurance
• Flexible work arrangements (where possible)
• Employee stock purchase plan
• Tuition reimbursement program
• Wellness programs
• Paid parental leave
• Opportunities for training and certifications

Unisys Culture

Unisys fosters a culture of innovation, collaboration, and continuous improvement. The company values diversity and inclusion, and is committed to creating a workplace where all employees feel valued and respected. Unisys encourages employees to take ownership of their work and to contribute their ideas to improve processes and solutions. The company also emphasizes the importance of teamwork and collaboration, recognizing that the best results are achieved when people work together. Unisys is dedicated to providing employees with the resources and support they need to succeed, and is committed to helping employees grow and develop their careers.

How to Apply

Interested candidates are encouraged to apply for the Field Service Manager position through the Unisys careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. Be sure to emphasize your experience in managing field support teams, delivering exceptional IT support services, and building strong relationships with clients and stakeholders.

FAQ

1. What are the key responsibilities of a Field Service Manager? The Field Service Manager is responsible for leading field support teams, ensuring the delivery of high-quality IT support services to government clients, and maintaining strong relationships with stakeholders.
2. What qualifications are required for this role? NV1 security clearance is mandatory, NV2 is preferred. Proven experience in managing field support teams and strong leadership, communication, and stakeholder management skills are also required.
3. What is the salary range for this position? The estimated salary range is between $120,000 and $180,000 AUD per year, depending on experience and qualifications.
4. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance program.
5. What is the work environment like at Unisys? Unisys fosters a culture of innovation, collaboration, and continuous improvement, valuing diversity and inclusion.
6. What opportunities are there for career advancement? Successful performance in this role can lead to opportunities in Senior Field Service Manager, Service Delivery Manager, Program Manager, and other leadership positions.
7. How do I apply for this position? Interested candidates should apply through the Unisys careers website, submitting their resume and cover letter.
8. What is the significance of having a security clearance for this role? Due to the nature of the work with government clients, a security clearance is required to access sensitive information and systems.
9. What types of technologies will I be working with in this role? You will be working with a range of IT infrastructure, software, and hardware technologies to provide comprehensive support services.
10. Is there potential for remote work opportunities within this role? While this role primarily involves onsite support, there may be some flexibility for remote work depending on client needs and business requirements.