Field Service Manager - Darwin, Northern Territory

Role Overview

As a Field Service Manager at Unisys in Darwin, Northern Territory, you will play a critical role in leading and directing field support teams, ensuring the delivery of exceptional technical support and services to our government clients. This position requires a blend of leadership acumen, technical expertise, and strong client relationship management skills. You will be responsible for overseeing the performance of your teams, managing escalations, and ensuring that all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded.

Your primary focus will be on ensuring seamless service delivery, maintaining strong relationships with key stakeholders, and driving continuous improvement within the Field Services function. This role offers a unique opportunity to contribute to the success of our government clients by providing them with top-notch IT support and services.

A Day in the Life

A typical day for a Field Service Manager at Unisys might involve:

• Leading and mentoring field support engineers, providing guidance and support on technical issues.
• Monitoring service performance metrics and identifying areas for improvement.
• Engaging with clients to understand their needs and address any concerns.
• Managing escalations and ensuring timely resolution of complex technical issues.
• Collaborating with internal teams, such as Sales, Technology, and Product Management, to ensure alignment and effective service delivery.
• Developing and implementing processes and procedures to improve operational efficiency.
• Conducting performance reviews and providing feedback to team members.
• Managing procurement-related activities to ensure timely delivery of resources.
• Staying up-to-date on the latest technology trends and developments.
• Attending meetings and providing updates to senior management.

Why Darwin, Northern Territory?

Darwin, the capital of the Northern Territory, offers a unique blend of urban convenience and natural beauty. It's a vibrant city with a rich cultural heritage and a thriving economy. The Northern Territory government is a major employer in the region, providing ample opportunities for career advancement in the IT sector.

Darwin is also known for its stunning landscapes, including national parks, waterfalls, and wildlife reserves. It's a great place to live for those who enjoy outdoor activities such as hiking, fishing, and camping. The city also has a lively arts and culture scene, with numerous galleries, museums, and festivals throughout the year.

Career Path

The Field Service Manager role at Unisys offers a solid foundation for career advancement within the company. With experience and proven performance, you can progress to roles such as:

• Senior Field Service Manager
• Service Delivery Manager
• Program Manager
• Account Manager
• Regional Manager

Unisys is committed to providing employees with opportunities for professional growth and development. We offer a variety of training programs and resources to help you expand your skills and advance your career.

Salary & Benefits

The estimated salary range for a Field Service Manager in Darwin, Northern Territory, is between $120,000 and $180,000 USD per year. This range is based on industry standards and the level of experience required for the role.

In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holidays
• 401(k) plan
• Life insurance
• Disability insurance
• Employee assistance program
• Tuition reimbursement

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and customer focus. We are committed to providing our employees with a supportive and inclusive work environment where they can thrive and reach their full potential. We value diversity and believe that it is essential to our success.

We encourage our employees to be creative, take initiative, and challenge the status quo. We believe that by empowering our employees, we can deliver the best possible solutions to our clients.

How to Apply

To apply for the Field Service Manager position at Unisys in Darwin, Northern Territory, please visit our careers website and submit your application online. Be sure to include your resume and a cover letter highlighting your relevant experience and qualifications.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

1. What are the key responsibilities of a Field Service Manager at Unisys?
   The Field Service Manager is responsible for overseeing field support teams, delivering technical support to government clients, managing SLAs and KPIs, and building relationships with stakeholders.
2. What qualifications are required for this role?
   The role requires NV1 security clearance (NV2 preferred), proven experience in managing field support teams, strong leadership and communication skills, and the ability to troubleshoot complex technical issues.
3. What is the salary range for this position?
   The estimated salary range is between $120,000 and $180,000 USD per year, depending on experience and qualifications.
4. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and tuition reimbursement.
5. What is the work environment like at Unisys?
   Unisys fosters a culture of innovation, collaboration, and customer focus, with a commitment to diversity and inclusion.
6. What opportunities for career advancement are available?
   With experience and proven performance, you can progress to roles such as Senior Field Service Manager, Service Delivery Manager, or Program Manager.
7. How do I apply for this position?
   Visit our careers website and submit your application online, including your resume and cover letter.
8. Is this a remote position?
   No, this is not a remote position. The Field Service Manager is based in Darwin, Northern Territory.
9. What is the work-life balance like at Unisys?
   Unisys is committed to providing employees with a healthy work-life balance, offering flexible work arrangements where possible.
10. What kind of training and development opportunities are available?
    Unisys offers a variety of training programs and resources to help employees expand their skills and advance their careers.