Field Services Coordinator – Caribe Operations at Unisys

Role Overview

Unisys is seeking a highly organized and experienced Field Services Coordinator to provide leadership and operational oversight for our Field Engineering teams across the Caribbean and Central America. In this role, you will be responsible for ensuring the effective coordination of field services, maintaining high service standards, streamlining escalation handling, and continuously improving processes and technical support performance. The ideal candidate will possess strong communication, analytical, and problem-solving skills, as well as a proven ability to collaborate with diverse teams across different operational regions.

A Day in the Life of a Field Services Coordinator

As a Field Services Coordinator, your day will be dynamic and varied. You will start by reviewing performance dashboards and reports to identify any service trends or areas needing improvement. This data-driven approach helps you proactively address potential issues and optimize service delivery. You'll then coordinate with Field Engineering teams across multiple regional markets, providing clear guidance and direction on ongoing projects and support activities.

A significant portion of your day will be spent acting as a primary point of contact between field engineers, technical teams, and service delivery functions. This requires excellent communication skills to facilitate smooth cross-functional collaboration and ensure that incidents, requests, and operational needs are addressed efficiently. You'll also manage procurement-related activities, ensuring the timely delivery of equipment and alignment with operational requirements.

In addition to these operational tasks, you'll contribute to the continuous improvement of service execution and operational excellence. This includes providing training on tools, processes, and best practices to enhance the skills of the Field Engineering teams. You'll also offer feedback to internal teams and stakeholders regarding performance improvements, strategic actions, and service optimization opportunities.

Why Mexico City, CDMX, Mexico and Monterrey, NL, Mexico?

Mexico City and Monterrey are both vibrant and dynamic cities that offer a wealth of opportunities for professional and personal growth. Mexico City, the capital of Mexico, is a major cultural and economic hub with a rich history, world-class museums, and a thriving culinary scene. Monterrey, located in the state of Nuevo Leon, is a major industrial and commercial center known for its modern infrastructure and strong business environment. Both cities offer a high quality of life, with access to excellent education, healthcare, and recreational activities.

For Unisys, these locations provide access to a skilled and diverse talent pool, as well as strategic proximity to key clients and partners in the Caribbean and Central America. The availability of bilingual professionals in these regions is particularly valuable for supporting our operations in these markets. Furthermore, the robust infrastructure and connectivity of Mexico City and Monterrey facilitate seamless communication and collaboration with our global teams.

Career Path

The Field Services Coordinator role offers a clear career path for ambitious and driven individuals. With proven success in this role, you can advance to positions such as Field Services Manager, Regional Operations Manager, or Service Delivery Manager. These roles offer increasing levels of responsibility and the opportunity to lead larger teams and strategic initiatives. Unisys is committed to providing its employees with opportunities for professional development and advancement, and we offer a range of training programs and resources to support your career growth.

Salary and Benefits

The salary for the Field Services Coordinator role is competitive and commensurate with experience. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan options, and employee assistance programs. We also provide opportunities for professional development and advancement, as well as a supportive and inclusive work environment.

Unisys Culture

Unisys is a global technology solutions company that empowers enterprises to achieve breakthrough outcomes. We are committed to creating a culture of innovation, collaboration, and inclusivity. Our values include integrity, respect, and a passion for excellence. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed.

We are proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

How to Apply

If you are interested in joining our team as a Field Services Coordinator, we encourage you to apply online through the Unisys careers website. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Field Services Coordinator?

   The Field Services Coordinator provides leadership and operational oversight for Field Engineering teams, ensuring effective coordination of field services, high service standards, and continuous improvement of processes.

2. What qualifications are required for this role?

   You need fluency in Spanish and English, 5+ years of experience coordinating technical teams or IT support, knowledge of ITSM platforms, strong analytical skills, experience with multinational companies, excellent communication skills, and a related Engineering Degree.

3. What is the typical career path for a Field Services Coordinator?

   With proven success, you can advance to roles such as Field Services Manager, Regional Operations Manager, or Service Delivery Manager.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement plan options, and employee assistance programs.

5. What is the work environment like at Unisys?

   Unisys is committed to creating a culture of innovation, collaboration, and inclusivity.

6. Is this role hybrid or fully remote?

   Depending on the candidate’s location within Mexico, the role may be hybrid or fully remote. The corresponding work arrangement will be clarified during the interview process.

7. What ITSM platforms are preferred?

   Knowledge of ServiceNow, Remedy, or similar ITSM platforms is highly desirable.

8. What analytical tools should I be proficient in?

   Strong analytical abilities, including report creation and presentation using tools such as Excel and/or Power BI, are required.

9. What type of degree is required?

   A related engineering degree is required.

10. How do I apply for this position?

    You can apply online through the Unisys careers website by submitting your resume and a cover letter.