FSR WFM Analyst Careers at Unisys - Bangalore, Karnataka | Apply Now!
Unisys
FSR WFM Analyst Careers at Unisys - Bangalore, Karnataka | Apply Now!
Job Description
FSR WFM Analyst at Unisys: Shape the Future of Service Delivery in Bangalore
Role Overview
Are you a data-driven problem-solver with a passion for optimizing workforce performance? Unisys is seeking a highly motivated and experienced FSR WFM Analyst to join our dynamic team in Bangalore. In this critical role, you will be responsible for managing the end-to-end Workforce Management (WFM) cycle, ensuring optimal staffing levels, and driving continuous improvement in service delivery. You will play a pivotal role in forecasting, capacity planning, scheduling, and reporting, contributing directly to the success of our client engagements.A Day in the Life
Imagine starting your day by analyzing historical data and identifying trends to refine our forecasting models. You'll then collaborate with Solution Architects to determine staffing needs for new projects and ongoing operations. You'll create optimal schedules, ensuring the right people are in the right place at the right time. You'll monitor key performance indicators (KPIs), identify areas for improvement, and implement innovative solutions to enhance efficiency. Throughout the day, you'll be communicating with stakeholders, providing insights, and making data-driven recommendations.Why Bangalore?
Bangalore, often called the "Silicon Valley of India," is a vibrant hub of innovation and technology. It offers a thriving job market, a diverse and multicultural environment, and a high quality of life. As a global technology leader, Unisys has a strong presence in Bangalore, providing ample opportunities for career growth and development. The city boasts a wide range of cultural attractions, entertainment options, and educational institutions, making it an ideal place to live and work.Career Path
At Unisys, we are committed to investing in our employees' growth. As an FSR WFM Analyst, you'll have opportunities to expand your skills and advance your career. You could progress to a Senior Analyst role, taking on more complex projects and mentoring junior team members. You could also specialize in areas such as forecasting, capacity planning, or scheduling. With dedication and hard work, you could eventually move into a management role, leading a team of WFM professionals.Salary & Benefits
Unisys offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for the FSR WFM Analyst role will be commensurate with your experience and qualifications. In addition to a competitive base salary, you'll be eligible for performance-based bonuses, health insurance, paid time off, retirement savings plans, and other valuable benefits. We are committed to providing our employees with the resources and support they need to thrive both professionally and personally.Unisys Culture
At Unisys, we foster a culture of innovation, collaboration, and inclusion. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued, respected, and empowered to contribute their best. We embrace diversity in all its forms and are committed to equal opportunities for all. We encourage our employees to challenge the status quo, think creatively, and make a difference.How to Apply
If you are a highly motivated and experienced FSR WFM Analyst with a passion for optimizing workforce performance, we encourage you to apply. Please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant skills and experience, and explain why you are the ideal candidate for this role. We look forward to hearing from you!FAQ
- What are the key responsibilities of an FSR WFM Analyst? The key responsibilities include managing the FSR (WFM) delivery, implementing end-to-end FSR (WFM) cycle like forecasting, capacity planning, staffing, scheduling, and reporting.
- What skills are essential for success in this role? Essential skills include certification/knowledge in Work Force management tools, end-to-end FSR (WFM) operation experience, strong capacity planning experience, and advanced Excel skills.
- What educational background is preferred for this position? A Bachelor’s degree in Commerce, Business Mgmt, Mathematics, Statistics, or Engineering is preferred.
- Is experience with specific WFM tools required? Certification/Knowledge in Work Force management tools like Aspect / IEX / Genesys and exposure to telephony system CMS / Avaya / Genesys is preferred.
- What is the career path for an FSR WFM Analyst at Unisys? The career path can lead to roles such as Senior Analyst, specialist in forecasting or capacity planning, and eventually management positions.
- What kind of work environment does Unisys offer? Unisys offers a diverse and inclusive work environment that values innovation, collaboration, and equal opportunities.
- What benefits does Unisys provide to its employees? Unisys provides a competitive salary and benefits package, including health insurance, paid time off, retirement savings plans, and professional development opportunities.
- What opportunities for professional development are available? Opportunities for professional development include training programs, tuition reimbursement, and chances for career advancement within the company.
- How does Unisys support employee well-being? Unisys provides wellness programs and resources, an employee assistance program (EAP), and flexible work arrangements where applicable.
- What is the significance of this role in the organization? This role is crucial for optimizing workforce performance, ensuring optimal staffing levels, and driving continuous improvement in service delivery, which directly contributes to client engagement success.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
880,000 - 1,980,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Workforce Management (WFM)intermediate
- Forecastingintermediate
- Capacity Planningintermediate
- Staffingintermediate
- Schedulingintermediate
- Reportingintermediate
- Process Improvementintermediate
- Hypercareintermediate
- Solution Architecture Collaborationintermediate
- People Managementintermediate
- People Developmentintermediate
- Knowledge Enhancementintermediate
- FSR Metrics Improvementintermediate
- Team Coordinationintermediate
- Advanced Excelintermediate
- Macrosintermediate
- Governanceintermediate
- Client Reportingintermediate
- Data Analysisintermediate
- Trend Identificationintermediate
- Communication Skillsintermediate
Required Qualifications
- Bachelor's degree in Commerce, Business Management, Mathematics, Statistics, or Engineering (experience)
- 2-4 years of relevant experience in Workforce Management (experience)
- Certification/Knowledge in Workforce Management tools (Aspect / IEX / Genesys) (experience)
- Exposure to telephony systems (CMS / Avaya / Genesys) (experience)
- Six Sigma Training (preferred) (experience)
- End-to-end FSR (WFM) operation experience (experience)
- Strong capacity planning experience (experience)
- Staffing solution development, design, and implementation skills (experience)
- Experience in building Long, Medium, and Short-term forecasts (experience)
- Ability to predict and review trends based on historical information (experience)
- Knowledge of FTE and budget building (experience)
- Experience with Service Delivery processes in a virtual environment (experience)
- Sound understanding of WFM metrics and key performance drivers (experience)
- Experience using practices, processes, and technology tools in Service Delivery environments (experience)
- Advanced Excel & Macro experience (experience)
Responsibilities
- Managing FSR (WFM) delivery
- Implementing end-to-end FSR (WFM) cycle including forecasting, capacity planning, staffing, scheduling, and reporting
- Driving process improvements
- Managing hypercare programs for new accounts
- Collaborating with Solution Architects to deliver staffing numbers for new logos, existing business ramp up and/or ramp down
- People Management and Development
- Knowledge Enhancement within the team
- Focusing on improvement areas by client for all FSR (WFM) metrics
- Effective coordination within the team and promoting teamwork
- Initiating projects to improve processes and metrics for accounts/regions
- Providing workforce management and capacity planning analysis of procedures and/or structure
- Making recommendations for improvement, including recruiting requirements and long-term planning
- Ensuring accuracy and timeliness of client reporting
- Regularly communicating with operations/clients on forecasts and Service Level performance
- Highlighting deviations where applicable
Benefits
- general: Competitive salary commensurate with experience and skills
- general: Comprehensive health insurance coverage (medical, dental, vision)
- general: Paid Time Off (PTO) for vacation, personal days, and sick leave
- general: Paid holidays
- general: Retirement savings plan with company match (e.g., 401k or equivalent)
- general: Employee assistance program (EAP) for confidential counseling and support
- general: Life insurance and disability coverage
- general: Opportunities for professional development and training
- general: Employee stock purchase plan (if applicable)
- general: Tuition reimbursement for relevant coursework or certifications
- general: Flexible work arrangements (if applicable)
- general: Employee recognition programs
- general: Performance-based bonuses
- general: Wellness programs and resources to support employee health
- general: Opportunities for career advancement within Unisys
- general: A diverse and inclusive work environment
Tags & Categories
Answer 10 quick questions to check your fit for FSR WFM Analyst Careers at Unisys - Bangalore, Karnataka | Apply Now! @ Unisys.
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~2 Minutes
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FSR WFM Analyst Careers at Unisys - Bangalore, Karnataka | Apply Now!
Unisys
FSR WFM Analyst Careers at Unisys - Bangalore, Karnataka | Apply Now!
Job Description
FSR WFM Analyst at Unisys: Shape the Future of Service Delivery in Bangalore
Role Overview
Are you a data-driven problem-solver with a passion for optimizing workforce performance? Unisys is seeking a highly motivated and experienced FSR WFM Analyst to join our dynamic team in Bangalore. In this critical role, you will be responsible for managing the end-to-end Workforce Management (WFM) cycle, ensuring optimal staffing levels, and driving continuous improvement in service delivery. You will play a pivotal role in forecasting, capacity planning, scheduling, and reporting, contributing directly to the success of our client engagements.A Day in the Life
Imagine starting your day by analyzing historical data and identifying trends to refine our forecasting models. You'll then collaborate with Solution Architects to determine staffing needs for new projects and ongoing operations. You'll create optimal schedules, ensuring the right people are in the right place at the right time. You'll monitor key performance indicators (KPIs), identify areas for improvement, and implement innovative solutions to enhance efficiency. Throughout the day, you'll be communicating with stakeholders, providing insights, and making data-driven recommendations.Why Bangalore?
Bangalore, often called the "Silicon Valley of India," is a vibrant hub of innovation and technology. It offers a thriving job market, a diverse and multicultural environment, and a high quality of life. As a global technology leader, Unisys has a strong presence in Bangalore, providing ample opportunities for career growth and development. The city boasts a wide range of cultural attractions, entertainment options, and educational institutions, making it an ideal place to live and work.Career Path
At Unisys, we are committed to investing in our employees' growth. As an FSR WFM Analyst, you'll have opportunities to expand your skills and advance your career. You could progress to a Senior Analyst role, taking on more complex projects and mentoring junior team members. You could also specialize in areas such as forecasting, capacity planning, or scheduling. With dedication and hard work, you could eventually move into a management role, leading a team of WFM professionals.Salary & Benefits
Unisys offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for the FSR WFM Analyst role will be commensurate with your experience and qualifications. In addition to a competitive base salary, you'll be eligible for performance-based bonuses, health insurance, paid time off, retirement savings plans, and other valuable benefits. We are committed to providing our employees with the resources and support they need to thrive both professionally and personally.Unisys Culture
At Unisys, we foster a culture of innovation, collaboration, and inclusion. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued, respected, and empowered to contribute their best. We embrace diversity in all its forms and are committed to equal opportunities for all. We encourage our employees to challenge the status quo, think creatively, and make a difference.How to Apply
If you are a highly motivated and experienced FSR WFM Analyst with a passion for optimizing workforce performance, we encourage you to apply. Please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant skills and experience, and explain why you are the ideal candidate for this role. We look forward to hearing from you!FAQ
- What are the key responsibilities of an FSR WFM Analyst? The key responsibilities include managing the FSR (WFM) delivery, implementing end-to-end FSR (WFM) cycle like forecasting, capacity planning, staffing, scheduling, and reporting.
- What skills are essential for success in this role? Essential skills include certification/knowledge in Work Force management tools, end-to-end FSR (WFM) operation experience, strong capacity planning experience, and advanced Excel skills.
- What educational background is preferred for this position? A Bachelor’s degree in Commerce, Business Mgmt, Mathematics, Statistics, or Engineering is preferred.
- Is experience with specific WFM tools required? Certification/Knowledge in Work Force management tools like Aspect / IEX / Genesys and exposure to telephony system CMS / Avaya / Genesys is preferred.
- What is the career path for an FSR WFM Analyst at Unisys? The career path can lead to roles such as Senior Analyst, specialist in forecasting or capacity planning, and eventually management positions.
- What kind of work environment does Unisys offer? Unisys offers a diverse and inclusive work environment that values innovation, collaboration, and equal opportunities.
- What benefits does Unisys provide to its employees? Unisys provides a competitive salary and benefits package, including health insurance, paid time off, retirement savings plans, and professional development opportunities.
- What opportunities for professional development are available? Opportunities for professional development include training programs, tuition reimbursement, and chances for career advancement within the company.
- How does Unisys support employee well-being? Unisys provides wellness programs and resources, an employee assistance program (EAP), and flexible work arrangements where applicable.
- What is the significance of this role in the organization? This role is crucial for optimizing workforce performance, ensuring optimal staffing levels, and driving continuous improvement in service delivery, which directly contributes to client engagement success.
Locations
- Bangalore, Karnataka, India
Salary
Estimated Salary Rangemedium confidence
880,000 - 1,980,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Workforce Management (WFM)intermediate
- Forecastingintermediate
- Capacity Planningintermediate
- Staffingintermediate
- Schedulingintermediate
- Reportingintermediate
- Process Improvementintermediate
- Hypercareintermediate
- Solution Architecture Collaborationintermediate
- People Managementintermediate
- People Developmentintermediate
- Knowledge Enhancementintermediate
- FSR Metrics Improvementintermediate
- Team Coordinationintermediate
- Advanced Excelintermediate
- Macrosintermediate
- Governanceintermediate
- Client Reportingintermediate
- Data Analysisintermediate
- Trend Identificationintermediate
- Communication Skillsintermediate
Required Qualifications
- Bachelor's degree in Commerce, Business Management, Mathematics, Statistics, or Engineering (experience)
- 2-4 years of relevant experience in Workforce Management (experience)
- Certification/Knowledge in Workforce Management tools (Aspect / IEX / Genesys) (experience)
- Exposure to telephony systems (CMS / Avaya / Genesys) (experience)
- Six Sigma Training (preferred) (experience)
- End-to-end FSR (WFM) operation experience (experience)
- Strong capacity planning experience (experience)
- Staffing solution development, design, and implementation skills (experience)
- Experience in building Long, Medium, and Short-term forecasts (experience)
- Ability to predict and review trends based on historical information (experience)
- Knowledge of FTE and budget building (experience)
- Experience with Service Delivery processes in a virtual environment (experience)
- Sound understanding of WFM metrics and key performance drivers (experience)
- Experience using practices, processes, and technology tools in Service Delivery environments (experience)
- Advanced Excel & Macro experience (experience)
Responsibilities
- Managing FSR (WFM) delivery
- Implementing end-to-end FSR (WFM) cycle including forecasting, capacity planning, staffing, scheduling, and reporting
- Driving process improvements
- Managing hypercare programs for new accounts
- Collaborating with Solution Architects to deliver staffing numbers for new logos, existing business ramp up and/or ramp down
- People Management and Development
- Knowledge Enhancement within the team
- Focusing on improvement areas by client for all FSR (WFM) metrics
- Effective coordination within the team and promoting teamwork
- Initiating projects to improve processes and metrics for accounts/regions
- Providing workforce management and capacity planning analysis of procedures and/or structure
- Making recommendations for improvement, including recruiting requirements and long-term planning
- Ensuring accuracy and timeliness of client reporting
- Regularly communicating with operations/clients on forecasts and Service Level performance
- Highlighting deviations where applicable
Benefits
- general: Competitive salary commensurate with experience and skills
- general: Comprehensive health insurance coverage (medical, dental, vision)
- general: Paid Time Off (PTO) for vacation, personal days, and sick leave
- general: Paid holidays
- general: Retirement savings plan with company match (e.g., 401k or equivalent)
- general: Employee assistance program (EAP) for confidential counseling and support
- general: Life insurance and disability coverage
- general: Opportunities for professional development and training
- general: Employee stock purchase plan (if applicable)
- general: Tuition reimbursement for relevant coursework or certifications
- general: Flexible work arrangements (if applicable)
- general: Employee recognition programs
- general: Performance-based bonuses
- general: Wellness programs and resources to support employee health
- general: Opportunities for career advancement within Unisys
- general: A diverse and inclusive work environment
Tags & Categories
Answer 10 quick questions to check your fit for FSR WFM Analyst Careers at Unisys - Bangalore, Karnataka | Apply Now! @ Unisys.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs