German-Speaking Customer Service Representative - Night Shift

Join Unisys as a German-Speaking Customer Service Representative in Budapest and be part of a global team dedicated to providing exceptional IT support. In this night shift role, you will leverage your technical and customer service skills to troubleshoot, diagnose, and resolve IT-related issues for our clients. You will play a crucial role in restoring functionality, coordinating service requests, and collaborating with cross-functional teams to ensure seamless service delivery.

Role Overview

As a Customer Service Representative, you will be the first point of contact for our clients, providing technical assistance and guidance. Your responsibilities will include:

• Troubleshooting and resolving IT-related technical issues.
• Guiding clients through the necessary steps to restore functionality.
• Escalating complex issues to Level 2 support when necessary.
• Coordinating service requests and following up with cross-functional teams.
• Collaborating with colleagues to identify and implement service solutions.
• Utilizing the knowledge base to resolve problems and identify potential knowledge gaps.

A Day in the Life

Your day will involve handling incoming client inquiries, diagnosing technical problems, and providing step-by-step solutions. You will use your technical expertise and customer service skills to ensure client satisfaction. You will also collaborate with team members to address complex issues and contribute to the overall improvement of our service delivery.

Why Budapest?

Budapest offers a vibrant and dynamic environment with a rich history and culture. It is a growing hub for technology and innovation, making it an ideal location for career advancement. Unisys provides a supportive work environment in Budapest, with opportunities for professional development and personal growth. Enjoy the beautiful architecture, thermal baths, and thriving culinary scene that Budapest has to offer.

Career Path

Unisys is committed to providing opportunities for career growth and development. As a Customer Service Representative, you can advance to roles such as:

• Senior Customer Service Representative
• Team Lead
• Technical Support Specialist
• Knowledge Base Manager

We offer internal career development programs and access to online training tools to help you enhance your skills and advance your career.

Salary & Benefits

Unisys offers a competitive salary and benefits package, including:

• Hybrid working options
• Monthly gross 44.200 HUF cafeteria
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance (Premium Package after 6 months of tenure)
• Home office allowance
• Access to learning and training opportunities

Unisys Culture

At Unisys, we foster an inclusive and ethical company culture where you can be yourself. We value diversity and provide equal opportunities for all employees. Our team is supportive, and our supervisors are committed to helping you succeed. We are proud to be an equal opportunity employer.

How to Apply

If you are a German-speaking professional with a passion for customer service and technology, we encourage you to apply. Submit your application online through our careers page. Be sure to highlight your relevant skills and experience.

Frequently Asked Questions

1. What are the key responsibilities of a Customer Service Representative?

   Key responsibilities include troubleshooting IT issues, guiding clients, escalating complex problems, and coordinating service requests.

2. What qualifications are required for this role?

   Required qualifications include fluent English and native/close to native German language skills, familiarity with MS Office, and strong analytical and teamwork abilities.

3. What benefits does Unisys offer?

   Unisys offers hybrid working options, cafeteria allowance, language allowance, shift bonuses, private health insurance, and home office allowance.

4. What opportunities are there for career growth at Unisys?

   Unisys offers internal career development programs and opportunities to advance to roles such as Senior Customer Service Representative, Team Lead, and Technical Support Specialist.

5. Is this a remote position?

   Hybrid working is supported.

6. What is the company culture like at Unisys?

   Unisys fosters an inclusive and ethical company culture where you can be yourself. We value diversity and provide equal opportunities for all employees.

7. What kind of training is provided?

   Unisys offers unlimited access to online training tools to improve your soft skills and technical capabilities.

8. What is the work schedule for the night shift?

   The night shift schedule may vary, but typically involves working during the evening and overnight hours to support our global clients.

9. What is the dress code?

   Unisys promotes a business casual dress code.

10. What software/tools knowledge do I need for this position?

    Candidates must have familiarity with the MS Office Suite and the Windows environment in general. Prior experience with CRM or ticketing systems is a plus.

Unisys is an equal opportunity employer. We consider all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.