German-Speaking Part-time Customer Service Representative - Weekend Night Shift at Unisys in Budapest

Are you a German speaker looking for a part-time opportunity with a global company? Unisys is seeking a German-Speaking Customer Service Representative to join our team in Budapest, Hungary. In this role, you will provide technical support to our clients, helping them resolve IT-related issues and ensuring their systems are running smoothly. This is a weekend night shift position, offering a competitive salary and benefits package.

Role Overview

As a German-Speaking Customer Service Representative, you will be the first point of contact for our clients, providing technical support and resolving their IT-related issues. You will be responsible for troubleshooting, diagnosing, and correcting technical problems, guiding clients through the necessary steps to restore functionality. You will also coordinate service requests with cross-functional teams and collaborate with colleagues to identify major service solutions.

This is a part-time position, working weekend night shifts. You will need to be fluent in both English and German, and have a strong understanding of MS Office Suite and the Windows environment. Attention to detail, analytical skills, and the ability to work on multiple activities simultaneously are also essential.

A Day in the Life

Here’s a glimpse into what your typical day might look like:

• Responding to client inquiries via phone, email, or chat
• Troubleshooting and diagnosing IT-related technical issues
• Guiding clients through step-by-step solutions
• Escalating complex issues to Level 2 support
• Coordinating service requests with other teams
• Collaborating with colleagues to identify solutions
• Updating the knowledge base with new information
• Maintaining accurate records of client interactions

Why Budapest?

Budapest is a vibrant and growing city, offering a high quality of life at an affordable cost. It's a hub for technology and innovation, with a thriving international community. Working in Budapest provides opportunities for personal and professional growth, as well as the chance to experience a rich culture and history.

Career Path

Unisys is committed to providing opportunities for career development and advancement. As a Customer Service Representative, you can progress to roles such as:

• Senior Customer Service Representative
• Team Lead
• Technical Support Specialist
• Service Delivery Manager

We offer internal career development programs and provide access to online training tools to help you improve your skills and advance your career.

Salary & Benefits

Unisys offers a competitive salary and benefits package for this position. The salary range for this role in Budapest is estimated to be between $60,000 and $80,000 USD per year (converted from local currency). In addition to salary, you will receive:

• Monthly gross 44.200 HUF cafeteria
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance (Premium Package after 6 months)
• Home office allowance

Unisys Culture

Unisys is an ethical company with a diverse and inclusive culture. We value our employees and provide a supportive environment where you can be yourself. We are committed to equal opportunities and consider all qualified applicants without regard to age, race, religion, gender, or other protected characteristics.

How to Apply

If you are a German speaker with a passion for customer service and technology, we encourage you to apply for this position. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the working hours for this position? This is a part-time weekend night shift position. Specific hours will be discussed during the interview process.
2. Is this a remote position? While hybrid working is supported, this is not a fully remote position. You will be required to work from our Budapest office.
3. What is the dress code? We have a business casual dress code.
4. What opportunities exist for advancement? Unisys is dedicated to promoting employees from within whenever possible. There are internal career development programs to facilitate growth.
5. What kind of training is provided? Unlimited access to our online training tool is provided to improve soft skills and technical capabilities.
6. What is the interview process like? The interview process typically involves an initial phone screening, followed by one or two interviews with the hiring manager and other team members.
7. What is the company culture like? The company culture is one of diversity, respect and ethical behavior.
8. What technologies will I be working with? You will primarily use MS Office Suite, Windows environment, and our internal knowledge base.
9. What is the team structure? The team comprises of customer service representatives, team leads, and support staff.
10. Are there any benefits for home office use? Yes, home office allowance is provided.