German-Speaking Customer Service Representative at Unisys - Budapest, Hungary

Role Overview

Join Unisys as a German-Speaking Customer Service Representative in Budapest, Hungary, and play a vital role in our Customer Service team. As a Gartner Workplace Leader, we pride ourselves on our open, honest, and responsible approach, and our agents embody the ethical standards that have made us a trusted global name. In this role, you will be instrumental in providing solutions and assistance to our clients, ensuring they achieve their business goals. You'll be supported and encouraged to reach your full potential, contributing to a culture where we always do the right things the right way.

Day in the Life

As a German-Speaking Customer Service Representative, your day-to-day tasks will include:

• Troubleshooting, diagnosing, and correcting IT-related technical issues using your technical and customer service skills.
• Guiding clients through the necessary steps to restore functionality.
• Taking responsibility for resolving issues or escalating them to Level 2 support when necessary.
• Coordinating Service Requests by following up with cross-functional teams.
• Collaborating with colleagues to solve problems and identify major service solutions.
• Actively using the knowledge base to resolve problems and identify potential knowledge gaps.
• Coordinating and following up on Service Requests to ensure timely resolution.

Why Budapest, Hungary?

Budapest is a vibrant and dynamic city with a rich history and culture. It offers a high quality of life, affordable living costs, and a thriving international community. Working in Budapest provides the opportunity to experience a unique blend of Eastern and Western European influences, with stunning architecture, thermal baths, and a lively arts scene. The city is also a hub for innovation and technology, making it an ideal location for career growth and development.

Career Path

Unisys is committed to providing its employees with opportunities for growth and advancement. As a German-Speaking Customer Service Representative, you will have access to internal career development programs and a wide range of technologies, allowing you to explore different career paths within the company. Whether you aspire to become a team leader, a subject matter expert, or move into a different department, Unisys will provide the support and resources you need to achieve your goals.

Salary & Benefits

At Unisys, we value our employees and offer a comprehensive compensation and benefits package. The estimated salary range for this position is $18,000 - $28,000 USD annually, depending on experience and qualifications. In addition to a competitive salary, you will also receive:

• Hybrid working options
• Monthly gross 44.200 HUF cafeteria
• Fixed extra language allowance
• Private Health Insurance (Premium Package after 6 months)
• Home office allowance
• A great team environment
• Learning and training opportunities

Unisys Culture

Unisys is proud to be an equal opportunity employer, fostering a diverse and inclusive work environment. We value employee diversity and encourage individuals from all backgrounds to apply. As a trusted team member, you will have a supportive supervisor and the opportunity to be yourself in an ethical company culture. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

How to Apply

If you are a fluent German speaker with a passion for customer service and technology, we encourage you to apply for the German-Speaking Customer Service Representative position at Unisys in Budapest, Hungary. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a German-Speaking Customer Service Representative?

   Troubleshooting technical issues, guiding clients, coordinating service requests, and collaborating with team members.

2. What qualifications are required for this role?

   Fluent English and German, customer service experience, familiarity with MS Office and Windows.

3. What benefits does Unisys offer its employees?

   Hybrid working, cafeteria allowance, language allowance, private health insurance, and home office allowance.

4. What is the work environment like at Unisys?

   Diverse, inclusive, ethical, and supportive.

5. What career development opportunities are available at Unisys?

   Internal career development programs and access to a wide range of technologies.

6. Is this a remote position?

   This position offers hybrid working options.

7. What is the salary range for this role?

   The estimated salary range is $18,000 - $28,000 USD annually.

8. How do I apply for this position?

   Submit your resume and cover letter through our online application portal.

9. What is the company culture like at Unisys?

   Open, honest, responsible, and committed to ethical standards.

10. Does Unisys offer training opportunities?

    Yes, we offer unlimited access to our online training tool to improve your soft skills and technical capabilities.