Analista de Soporte y Desarrollo Bilingue at Unisys - Medellin, Antioquia

Role Overview

The Analista de Soporte y Desarrollo Bilingue (Bilingual Support and Development Analyst) role at Unisys in Medellin, Antioquia, Colombia, is a crucial position for providing technical support and maintenance to clients. This role focuses on ensuring the smooth operation of IT infrastructure, including desktops, laptops, servers, and network devices. The analyst will work directly with clients, addressing their technical issues and ensuring their satisfaction through timely and effective solutions. This position requires a strong understanding of both hardware and software, as well as excellent communication skills in both English and Spanish.

Day in the Life

As an Analista de Soporte y Desarrollo Bilingue, your day will be dynamic and varied. You will start by checking your ticket queue for any new support requests. These requests could range from troubleshooting hardware issues to assisting users with software installations. You might spend time installing and configuring new PCs or servers, ensuring they are properly integrated into the network. A significant portion of your day will be dedicated to resolving technical issues, whether remotely or on-site, and documenting the solutions you provide. You will also be responsible for performing preventative maintenance on network devices and servers to minimize downtime. Additionally, you will interact with clients to understand their needs and provide training or guidance as necessary. Effective communication and a proactive approach are key to success in this role.

Why Medellin, Antioquia?

Medellin, Antioquia, is a vibrant and rapidly growing city in Colombia, known for its innovative culture, beautiful landscapes, and friendly people. The city has become a hub for technology and innovation, attracting numerous international companies and creating a thriving job market. Living in Medellin offers a high quality of life, with access to excellent healthcare, education, and cultural activities. The cost of living is relatively low compared to other major cities, making it an attractive place for professionals. Additionally, Medellin's strategic location and connectivity make it an ideal base for regional operations, providing opportunities for personal and professional growth.

Career Path

Starting as an Analista de Soporte y Desarrollo Bilingue at Unisys opens up a range of career opportunities within the company. With experience and demonstrated expertise, you can advance to senior analyst roles, taking on more complex projects and responsibilities. There are also opportunities to specialize in specific areas of IT, such as network engineering, server administration, or cybersecurity. Additionally, you can pursue leadership roles, such as team lead or project manager, overseeing the work of other analysts and ensuring the successful delivery of IT services. Unisys is committed to providing its employees with the resources and support they need to advance their careers, including training programs, mentorship opportunities, and performance-based promotions.

Salary and Benefits

The salary for an Analista de Soporte y Desarrollo Bilingue in Medellin, Antioquia, typically ranges from COP 28,000,000 to COP 45,000,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes health insurance (medical, dental, vision), paid time off (vacation, sick, holidays), a retirement savings plan (401k) with company match, and employee assistance program (EAP). Other benefits may include life insurance and disability coverage, professional development opportunities, tuition reimbursement, and flexible spending accounts. Unisys is committed to providing its employees with a supportive and rewarding work environment.

Unisys Culture

Unisys is a global technology company that is committed to innovation, collaboration, and customer satisfaction. The company's culture is built on a foundation of integrity, respect, and teamwork. Unisys values diversity and inclusion, and it is an equal opportunity employer. The company encourages its employees to be creative, innovative, and to take ownership of their work. Unisys also emphasizes the importance of continuous learning and professional development, providing its employees with the resources and support they need to grow their careers. Working at Unisys means being part of a team that is dedicated to making a difference in the world through technology.

How to Apply

To apply for the Analista de Soporte y Desarrollo Bilingue position at Unisys in Medellin, Antioquia, visit the Unisys careers website. Search for the job title or location, and then follow the instructions to submit your application. Be sure to include a resume and cover letter that highlight your qualifications and experience. The application process may also include an online assessment and interviews with hiring managers. Take the time to prepare for these interviews by researching Unisys and the specific role you are applying for. Be ready to discuss your technical skills, problem-solving abilities, and communication skills. Good luck!

FAQ

1. What are the key responsibilities of an Analista de Soporte y Desarrollo Bilingue? The key responsibilities include providing technical support, installing and maintaining hardware and software, troubleshooting technical issues, and ensuring client satisfaction.
2. What qualifications are required for this role? High School Diploma or GED required. Technical certification or Associate Degree may be required and generally, 1-2 years’ experience in area of responsibility. Bilingual proficiency in English and Spanish is essential.
3. What is the salary range for this position? The typical salary range is COP 28,000,000 to COP 45,000,000 per year, depending on experience and qualifications.
4. What benefits does Unisys offer? Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and employee assistance program.
5. What is the work environment like at Unisys? Unisys has a collaborative and supportive work environment that values diversity and inclusion.
6. What career opportunities are available at Unisys? There are numerous career opportunities available, including senior analyst roles, specialization in specific areas of IT, and leadership positions.
7. How do I apply for this position? Visit the Unisys careers website and search for the job title or location to submit your application.
8. What skills are essential for success in this role? Essential skills include technical proficiency, problem-solving abilities, communication skills, and customer service skills.
9. Is prior experience required for this position? Generally, 1-2 years of experience in a related area of responsibility are required.
10. What is the significance of the bilingual requirement for this role? The bilingual requirement ensures effective communication with clients who speak both English and Spanish, enabling you to serve a diverse customer base.