Application Support Analyst at Unisys - Milton Keynes

Role Overview

Unisys is seeking a highly motivated and skilled Application Support Analyst to join our dynamic team in Milton Keynes, Buckinghamshire. In this role, you will be responsible for providing comprehensive support for a diverse range of mission-critical applications used by our prestigious Public Sector clients in the UK and Europe. As a key member of our Services organization, you will play a vital role in investigating and resolving application and system issues, ensuring the smooth operation of our clients' core business functions.

This position offers an excellent opportunity to work with cutting-edge technologies and contribute to the success of critical projects within Justice, Law Enforcement, and Border Security agencies. If you are a problem-solver with a passion for technology and a commitment to providing exceptional customer service, we encourage you to apply.

A Day in the Life

As an Application Support Analyst at Unisys, your day-to-day responsibilities will include:

• Monitoring operation dashboards for alerts and service issues.
• Responding to and resolving incidents and service requests within defined SLAs.
• Investigating and diagnosing application and system problems.
• Developing and implementing workarounds and data corrections.
• Creating and executing test cases for new releases and updates.
• Performing daily checks of applications and middleware.
• Installing, configuring, and upgrading applications.
• Providing on-site support to clients as needed.
• Collaborating with other team members to identify and implement process improvements.
• Compiling statistics and generating reports on support activities.
• Answering phone calls and emails.

Why Milton Keynes?

Milton Keynes is a vibrant and growing city in Buckinghamshire, offering a high quality of life and excellent career opportunities. Located in the heart of the UK, Milton Keynes boasts excellent transport links to London and other major cities. The city is known for its green spaces, modern infrastructure, and thriving business community. Working in Milton Keynes provides access to a diverse range of cultural and recreational activities, making it an ideal location for both personal and professional growth.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and development. The Application Support Analyst role can serve as a stepping stone to a variety of career paths within our organization. Depending on your interests and skills, you may have the opportunity to advance into roles such as:

• Senior Application Support Analyst
• Team Lead
• Application Developer
• Systems Engineer
• Project Manager

We provide ongoing training and mentorship programs to help you develop your skills and achieve your career goals.

Salary and Benefits

The salary for the Application Support Analyst role in Milton Keynes typically ranges from £35,000 to £55,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Retirement plan with company match
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities

Unisys Culture

At Unisys, we are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous improvement. We believe in empowering our employees to take ownership of their work and contribute to the success of our clients. Our core values include:

• Client focus
• Innovation
• Integrity
• Collaboration
• Excellence

How to Apply

If you are interested in joining our team as an Application Support Analyst in Milton Keynes, we encourage you to apply online through the Unisys careers website. Please submit your resume and a cover letter highlighting your qualifications and experience. Be sure to emphasize your experience with incident management and security protocols, as they are key aspects of this role. Candidates will need to be eligible for UK Security Clearance.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Application Support Analyst?
   The key responsibilities include monitoring systems, resolving incidents, developing workarounds, creating test cases, and providing on-site support.
2. What qualifications are required for this role?
   The qualifications include a British Passport, residency in the UK for the past 3 years, eligibility for Security Clearance, and relevant technical skills.
3. What is the salary range for this position?
   The typical salary range is £35,000 to £55,000 per year.
4. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, and a retirement plan.
5. What is the work environment like at Unisys?
   Unisys fosters a diverse and inclusive work environment with a focus on collaboration and innovation.
6. What opportunities are there for career advancement?
   There are opportunities to advance into roles such as Senior Application Support Analyst, Team Lead, and Application Developer.
7. What is the importance of security clearance for this role?
   Due to the nature of the projects, security clearance is mandatory for this role.
8. What experience is preferred for this position?
   Experience in the Justice, Law Enforcement, or Border Security sectors is highly valued.
9. What support tools is important to know?
   Knowledge of ServiceNow, Remedy, or similar software is helpful.
10. Is there travel required for this role?
    Occasional on-site services to clients may be required.