High-CTR: Assoc Tech GFO Careers at Unisys - Bangalore, Karnataka | Apply Now!
Unisys
High-CTR: Assoc Tech GFO Careers at Unisys - Bangalore, Karnataka | Apply Now!
Job Description
Associate Technology - Global Field Operations at Unisys
Are you looking to launch your career in technology and client service? Unisys is seeking a motivated and detail-oriented Associate Technology professional to join our Global Field Operations team in Bangalore, Karnataka. In this role, you will gain valuable experience in supporting our clients and field engineering members by managing service requests, coordinating resources, and ensuring timely resolution of issues. If you're passionate about providing excellent customer service and contributing to a dynamic team, this is the perfect opportunity for you.
A Day in the Life of an Associate Technology Professional
As an Associate Technology professional in Global Field Operations, your day-to-day responsibilities may include:
- Responding to requests from clients and field engineering members.
- Creating, validating, and tracking service tickets within our dispatch system.
- Booking client appointments and coordinating service arrangements.
- Ensuring the availability of essential parts for service delivery.
- Monitoring service level agreements (SLAs) and escalating issues as needed.
- Collaborating with cross-functional teams to streamline processes and improve service delivery.
- Analyzing SLA reports to identify root causes of misses and implement best practices.
- Dynamically reallocating labor and materials to meet changing requirements.
- Acting as a single point of contact for the program office and other relevant teams.
Why Bangalore, Karnataka?
Bangalore, also known as the “Silicon Valley of India,” is a vibrant and thriving city that offers numerous opportunities for career growth and personal enrichment. Located in the state of Karnataka, Bangalore is a hub for technology, innovation, and entrepreneurship. The city boasts a diverse culture, a pleasant climate, and a wide range of amenities, including world-class restaurants, shopping centers, and entertainment venues. Bangalore is also home to numerous parks and green spaces, making it an ideal place to live and work.
Chart Your Career Path at Unisys
At Unisys, we are committed to providing our employees with opportunities for professional development and career advancement. As an Associate Technology professional, you can advance to roles such as Technology Analyst, Field Service Engineer, or Project Coordinator. We offer comprehensive training programs and mentorship opportunities to help you develop the skills and knowledge necessary to succeed in your career. With hard work and dedication, you can achieve your career goals at Unisys.
Competitive Salary and Benefits
Unisys offers a competitive salary and benefits package to our employees. While the specific salary for this role will depend on your experience and qualifications, the typical salary range for an Associate Technology professional in Bangalore, Karnataka, is between INR 350,000 and INR 700,000 per year. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:
- Comprehensive health insurance plans (medical, dental, vision)
- Generous paid time off (PTO) policy including vacation, sick leave, and holidays
- Retirement savings plan with company match (401k or equivalent)
- Employee stock purchase program (ESPP)
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP) for confidential counseling and support
- Professional development opportunities, including training programs and certifications
- Tuition reimbursement for continuing education
- Employee referral program with bonus potential
- Wellness programs and resources to support physical and mental health
- Employee discounts on various products and services
Embrace the Unisys Culture
At Unisys, we foster a culture of collaboration, innovation, and inclusivity. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued, respected, and empowered to succeed. We encourage our employees to share their ideas, take risks, and challenge the status quo. We also believe in giving back to the communities where we live and work through volunteer programs and charitable donations.
Ready to Apply?
If you're ready to join the Unisys team and embark on an exciting career in technology, we encourage you to apply for the Associate Technology - Global Field Operations position today! Simply click on the “Apply Now” button to submit your application. We look forward to hearing from you!
Frequently Asked Questions
- What are the key responsibilities of an Associate Technology professional in Global Field Operations?
- What qualifications are required for this role?
- What skills are important for success in this role?
- What is the career path for an Associate Technology professional at Unisys?
- What is the salary range for this role in Bangalore, Karnataka?
- What benefits does Unisys offer to its employees?
- What is the culture like at Unisys?
- How can I apply for this position?
- Does Unisys provide opportunities for professional development?
- Is Unisys an equal opportunity employer?
Key responsibilities include responding to client requests, creating and tracking service tickets, coordinating resources, monitoring SLAs, and collaborating with cross-functional teams.
A high school diploma is required (Associate's Degree or professional certification(s) preferred), along with relevant experience in Information Technology service delivery and customer support.
Important skills include customer service, communication, problem-solving, and the ability to work effectively in a team environment.
You can advance to roles such as Technology Analyst, Field Service Engineer, or Project Coordinator with experience and professional development.
The typical salary range for an Associate Technology professional in Bangalore, Karnataka, is between INR 350,000 and INR 700,000 per year.
Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase program, and more.
Unisys fosters a culture of collaboration, innovation, and inclusivity where employees feel valued, respected, and empowered to succeed.
Simply click on the “Apply Now” button to submit your application.
Yes, Unisys offers comprehensive training programs and mentorship opportunities to help employees develop their skills and knowledge.
Yes, Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Locations
- Bangalore, Karnataka, India
Salary
385,000 - 770,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Global Field Operationsintermediate
- Client Serviceintermediate
- Service Ticket Managementintermediate
- Dispatch Field Force Managementintermediate
- Appointment Bookingintermediate
- Service Arrangementintermediate
- Parts Coordinationintermediate
- Call Center Operationsintermediate
- Service Level Agreements (SLAs)intermediate
- Cross-Functional Communicationintermediate
- Performance Reportingintermediate
- Root Cause Analysisintermediate
- Problem Solvingintermediate
- Escalation Managementintermediate
- Material Managementintermediate
- Labor Allocationintermediate
- Customer Supportintermediate
- IT Service Deliveryintermediate
Required Qualifications
- High School diploma (Associate's Degree or professional certification(s) preferred). (experience)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course (experience)
- Relevant experience in Information Technology service delivery (experience)
- Relevant IT qualifications to a tertiary level (experience)
- 6 months Customer support experience (experience)
- Familiarity with Global Field Operations concepts, procedures and methodologies (experience)
- Ability to perform routine Global Field Operations duties (experience)
- Experience receiving and responding to client and Field Engineering member requests (experience)
- Experience creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools (experience)
- Ability to book client appointments (experience)
- Ability to access service arrangements (experience)
- Experience coordinating essential parts (experience)
- Experience maintaining call center operations (experience)
- Experience monitoring service level agreements (SLAs) (experience)
- Ability to communicate with cross-functional teams to ensure a fluid and cohesive process (experience)
- Knowledge of Global Field Operations practices and policies (experience)
- Understanding of how Global Field Operations enhances levels of client satisfaction (experience)
- Ability to assist with special projects as assigned (experience)
- Experience reconciling SLA calls (experience)
- Experience analyzing SLA reports and determining root causes of misses (experience)
- Ability to identify best practices (experience)
- Experience actioning responsible organizations to correct service delivery problems (experience)
- Ability to track performance for improvement (experience)
- Ability to escalate open calls where necessary (experience)
- Ability to interface with the client and bring escalations to them due to their activities or procedures (experience)
- Experience monitoring all tickets within assigned unit(s) (experience)
- Experience assessing SLA commitments and material availability (experience)
- Ability to assign labor when material is available (experience)
- Ability to monitor calls to closure (experience)
- Ability to dynamically reallocate labor and material to meet requirements (experience)
- Ability to verify unique call closure and material return requirements are met (experience)
- Ability to escalate issues and collect and distribute missed SLA data as required (experience)
Responsibilities
- Gaining familiarity with Global Field Operations concepts, procedures, and methodologies.
- Performing routine Global Field Operations duties under guidance.
- Receiving and responding to client and Field Engineering member requests.
- Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools.
- Booking client appointments.
- Accessing service arrangements.
- Coordinating essential parts.
- Maintaining call center operations.
- Monitoring service level agreements (SLAs).
- Communicating with cross-functional teams to ensure a fluid and cohesive process.
- Learning and complying with Global Field Operations practices and policies.
- Learning how Global Field Operations enhances levels of client satisfaction.
- Assisting with special projects as assigned.
- Reconciling SLA calls to ensure performance reporting accuracy.
- Analyzing SLA reports to determine root causes of misses and identify best practices.
- Actioning responsible organizations to correct service delivery problems.
- Tracking performance for improvement.
- Escalating open calls where necessary.
- Interfacing with the client and escalating issues related to their activities or procedures.
- Monitoring all tickets within assigned unit(s).
- Assessing SLA commitments and material availability.
- Assigning labor when material is available.
- Monitoring calls to closure.
- Dynamically reallocating labor and material to meet requirements.
- Verifying unique call closure and material return requirements are met.
- Escalating issues and collecting and distributing missed SLA data as required.
- Being the single point of contact for program office and other relevant teams.
Benefits
- general: Comprehensive health insurance plans (medical, dental, vision)
- general: Generous paid time off (PTO) policy including vacation, sick leave, and holidays
- general: Retirement savings plan with company match (401k or equivalent)
- general: Employee stock purchase program (ESPP)
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP) for confidential counseling and support
- general: Professional development opportunities, including training programs and certifications
- general: Tuition reimbursement for continuing education
- general: Employee referral program with bonus potential
- general: Wellness programs and resources to support physical and mental health
- general: Employee discounts on various products and services
- general: Opportunities for career advancement within Unisys
- general: Inclusive and diverse work environment
- general: Equal opportunity employer committed to fair hiring practices
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Assoc Tech GFO Careers at Unisys - Bangalore, Karnataka | Apply Now! @ Unisys.
Related Books and Jobs
High-CTR: Assoc Tech GFO Careers at Unisys - Bangalore, Karnataka | Apply Now!
Unisys
High-CTR: Assoc Tech GFO Careers at Unisys - Bangalore, Karnataka | Apply Now!
Job Description
Associate Technology - Global Field Operations at Unisys
Are you looking to launch your career in technology and client service? Unisys is seeking a motivated and detail-oriented Associate Technology professional to join our Global Field Operations team in Bangalore, Karnataka. In this role, you will gain valuable experience in supporting our clients and field engineering members by managing service requests, coordinating resources, and ensuring timely resolution of issues. If you're passionate about providing excellent customer service and contributing to a dynamic team, this is the perfect opportunity for you.
A Day in the Life of an Associate Technology Professional
As an Associate Technology professional in Global Field Operations, your day-to-day responsibilities may include:
- Responding to requests from clients and field engineering members.
- Creating, validating, and tracking service tickets within our dispatch system.
- Booking client appointments and coordinating service arrangements.
- Ensuring the availability of essential parts for service delivery.
- Monitoring service level agreements (SLAs) and escalating issues as needed.
- Collaborating with cross-functional teams to streamline processes and improve service delivery.
- Analyzing SLA reports to identify root causes of misses and implement best practices.
- Dynamically reallocating labor and materials to meet changing requirements.
- Acting as a single point of contact for the program office and other relevant teams.
Why Bangalore, Karnataka?
Bangalore, also known as the “Silicon Valley of India,” is a vibrant and thriving city that offers numerous opportunities for career growth and personal enrichment. Located in the state of Karnataka, Bangalore is a hub for technology, innovation, and entrepreneurship. The city boasts a diverse culture, a pleasant climate, and a wide range of amenities, including world-class restaurants, shopping centers, and entertainment venues. Bangalore is also home to numerous parks and green spaces, making it an ideal place to live and work.
Chart Your Career Path at Unisys
At Unisys, we are committed to providing our employees with opportunities for professional development and career advancement. As an Associate Technology professional, you can advance to roles such as Technology Analyst, Field Service Engineer, or Project Coordinator. We offer comprehensive training programs and mentorship opportunities to help you develop the skills and knowledge necessary to succeed in your career. With hard work and dedication, you can achieve your career goals at Unisys.
Competitive Salary and Benefits
Unisys offers a competitive salary and benefits package to our employees. While the specific salary for this role will depend on your experience and qualifications, the typical salary range for an Associate Technology professional in Bangalore, Karnataka, is between INR 350,000 and INR 700,000 per year. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:
- Comprehensive health insurance plans (medical, dental, vision)
- Generous paid time off (PTO) policy including vacation, sick leave, and holidays
- Retirement savings plan with company match (401k or equivalent)
- Employee stock purchase program (ESPP)
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP) for confidential counseling and support
- Professional development opportunities, including training programs and certifications
- Tuition reimbursement for continuing education
- Employee referral program with bonus potential
- Wellness programs and resources to support physical and mental health
- Employee discounts on various products and services
Embrace the Unisys Culture
At Unisys, we foster a culture of collaboration, innovation, and inclusivity. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued, respected, and empowered to succeed. We encourage our employees to share their ideas, take risks, and challenge the status quo. We also believe in giving back to the communities where we live and work through volunteer programs and charitable donations.
Ready to Apply?
If you're ready to join the Unisys team and embark on an exciting career in technology, we encourage you to apply for the Associate Technology - Global Field Operations position today! Simply click on the “Apply Now” button to submit your application. We look forward to hearing from you!
Frequently Asked Questions
- What are the key responsibilities of an Associate Technology professional in Global Field Operations?
- What qualifications are required for this role?
- What skills are important for success in this role?
- What is the career path for an Associate Technology professional at Unisys?
- What is the salary range for this role in Bangalore, Karnataka?
- What benefits does Unisys offer to its employees?
- What is the culture like at Unisys?
- How can I apply for this position?
- Does Unisys provide opportunities for professional development?
- Is Unisys an equal opportunity employer?
Key responsibilities include responding to client requests, creating and tracking service tickets, coordinating resources, monitoring SLAs, and collaborating with cross-functional teams.
A high school diploma is required (Associate's Degree or professional certification(s) preferred), along with relevant experience in Information Technology service delivery and customer support.
Important skills include customer service, communication, problem-solving, and the ability to work effectively in a team environment.
You can advance to roles such as Technology Analyst, Field Service Engineer, or Project Coordinator with experience and professional development.
The typical salary range for an Associate Technology professional in Bangalore, Karnataka, is between INR 350,000 and INR 700,000 per year.
Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase program, and more.
Unisys fosters a culture of collaboration, innovation, and inclusivity where employees feel valued, respected, and empowered to succeed.
Simply click on the “Apply Now” button to submit your application.
Yes, Unisys offers comprehensive training programs and mentorship opportunities to help employees develop their skills and knowledge.
Yes, Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Locations
- Bangalore, Karnataka, India
Salary
385,000 - 770,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Global Field Operationsintermediate
- Client Serviceintermediate
- Service Ticket Managementintermediate
- Dispatch Field Force Managementintermediate
- Appointment Bookingintermediate
- Service Arrangementintermediate
- Parts Coordinationintermediate
- Call Center Operationsintermediate
- Service Level Agreements (SLAs)intermediate
- Cross-Functional Communicationintermediate
- Performance Reportingintermediate
- Root Cause Analysisintermediate
- Problem Solvingintermediate
- Escalation Managementintermediate
- Material Managementintermediate
- Labor Allocationintermediate
- Customer Supportintermediate
- IT Service Deliveryintermediate
Required Qualifications
- High School diploma (Associate's Degree or professional certification(s) preferred). (experience)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course (experience)
- Relevant experience in Information Technology service delivery (experience)
- Relevant IT qualifications to a tertiary level (experience)
- 6 months Customer support experience (experience)
- Familiarity with Global Field Operations concepts, procedures and methodologies (experience)
- Ability to perform routine Global Field Operations duties (experience)
- Experience receiving and responding to client and Field Engineering member requests (experience)
- Experience creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools (experience)
- Ability to book client appointments (experience)
- Ability to access service arrangements (experience)
- Experience coordinating essential parts (experience)
- Experience maintaining call center operations (experience)
- Experience monitoring service level agreements (SLAs) (experience)
- Ability to communicate with cross-functional teams to ensure a fluid and cohesive process (experience)
- Knowledge of Global Field Operations practices and policies (experience)
- Understanding of how Global Field Operations enhances levels of client satisfaction (experience)
- Ability to assist with special projects as assigned (experience)
- Experience reconciling SLA calls (experience)
- Experience analyzing SLA reports and determining root causes of misses (experience)
- Ability to identify best practices (experience)
- Experience actioning responsible organizations to correct service delivery problems (experience)
- Ability to track performance for improvement (experience)
- Ability to escalate open calls where necessary (experience)
- Ability to interface with the client and bring escalations to them due to their activities or procedures (experience)
- Experience monitoring all tickets within assigned unit(s) (experience)
- Experience assessing SLA commitments and material availability (experience)
- Ability to assign labor when material is available (experience)
- Ability to monitor calls to closure (experience)
- Ability to dynamically reallocate labor and material to meet requirements (experience)
- Ability to verify unique call closure and material return requirements are met (experience)
- Ability to escalate issues and collect and distribute missed SLA data as required (experience)
Responsibilities
- Gaining familiarity with Global Field Operations concepts, procedures, and methodologies.
- Performing routine Global Field Operations duties under guidance.
- Receiving and responding to client and Field Engineering member requests.
- Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools.
- Booking client appointments.
- Accessing service arrangements.
- Coordinating essential parts.
- Maintaining call center operations.
- Monitoring service level agreements (SLAs).
- Communicating with cross-functional teams to ensure a fluid and cohesive process.
- Learning and complying with Global Field Operations practices and policies.
- Learning how Global Field Operations enhances levels of client satisfaction.
- Assisting with special projects as assigned.
- Reconciling SLA calls to ensure performance reporting accuracy.
- Analyzing SLA reports to determine root causes of misses and identify best practices.
- Actioning responsible organizations to correct service delivery problems.
- Tracking performance for improvement.
- Escalating open calls where necessary.
- Interfacing with the client and escalating issues related to their activities or procedures.
- Monitoring all tickets within assigned unit(s).
- Assessing SLA commitments and material availability.
- Assigning labor when material is available.
- Monitoring calls to closure.
- Dynamically reallocating labor and material to meet requirements.
- Verifying unique call closure and material return requirements are met.
- Escalating issues and collecting and distributing missed SLA data as required.
- Being the single point of contact for program office and other relevant teams.
Benefits
- general: Comprehensive health insurance plans (medical, dental, vision)
- general: Generous paid time off (PTO) policy including vacation, sick leave, and holidays
- general: Retirement savings plan with company match (401k or equivalent)
- general: Employee stock purchase program (ESPP)
- general: Life insurance and disability coverage
- general: Flexible spending accounts (FSA) or health savings accounts (HSA)
- general: Employee assistance program (EAP) for confidential counseling and support
- general: Professional development opportunities, including training programs and certifications
- general: Tuition reimbursement for continuing education
- general: Employee referral program with bonus potential
- general: Wellness programs and resources to support physical and mental health
- general: Employee discounts on various products and services
- general: Opportunities for career advancement within Unisys
- general: Inclusive and diverse work environment
- general: Equal opportunity employer committed to fair hiring practices
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Assoc Tech GFO Careers at Unisys - Bangalore, Karnataka | Apply Now! @ Unisys.
Related Books and Jobs