Associate Field Services Manager at Unisys - Canberra, Australian Capital Territory

Role Overview

As an Associate Field Services Manager at Unisys in Canberra, ACT, Australia, you will be at the forefront of our field engineering operations. This role is crucial for ensuring our clients receive timely, effective, and high-quality support. You will lead a team of Field Engineers, providing day-to-day supervision and guidance to meet and exceed client expectations. Your responsibilities will span from resolving complex client issues to driving process improvements and ensuring compliance with company policies and service level agreements.

Day in the Life

A typical day might involve:

• Starting with a team huddle to discuss priorities and address any immediate challenges.
• Allocating assignments to Field Engineers based on their expertise and workload.
• Responding to escalated technical and process issues, working towards swift resolutions.
• Monitoring team performance against SLAs and quality standards.
• Identifying opportunities for process improvements and proposing changes to management.
• Conducting performance reviews and providing feedback to team members.
• Ensuring compliance with company policies and client agreements.
• Collaborating with other departments to resolve cross-functional issues.
• Participating in project meetings and providing updates on team progress.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. As the center of government and administration, Canberra boasts a stable economy and a high quality of life. The city is known for its well-planned infrastructure, beautiful parks and gardens, and a vibrant cultural scene. Living in Canberra provides access to excellent schools, healthcare facilities, and recreational opportunities. Additionally, Canberra's proximity to both the coast and the mountains makes it an ideal location for outdoor enthusiasts.

Career Path

This role serves as an excellent stepping stone for career advancement within Unisys. Potential career paths include:

• Field Services Manager: Oversee a larger team of Field Engineers and manage more complex projects.
• Senior Field Services Manager: Take on greater responsibility for strategic planning and operational efficiency.
• Project Manager: Lead cross-functional projects and manage resources to achieve project goals.
• Service Delivery Manager: Manage the delivery of IT services to clients, ensuring client satisfaction and service quality.
• Operations Manager: Oversee the day-to-day operations of a department, ensuring smooth and efficient processes.

Salary & Benefits

The estimated salary range for this position in Canberra, ACT, is between $90,000 and $130,000 AUD per year. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan with company match
• Professional development opportunities
• Employee assistance program
• Life insurance
• Disability insurance
• Flexible spending accounts
• Commuter benefits
• Employee discount program
• Wellness programs

Unisys Culture

Unisys is committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We believe that our differences make us stronger and enable us to better serve our clients. We encourage innovation, collaboration, and continuous learning. Our core values include integrity, client focus, and results-oriented performance. We are dedicated to providing our employees with opportunities for growth and development, and we strive to create a supportive and engaging work environment.

How to Apply

Interested candidates are encouraged to apply online through the Unisys careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. Be sure to emphasize your NV1 security clearance and your experience in field service management and team leadership. The application process includes:

• Online application form
• Resume and cover letter submission
• Initial screening by HR
• Interviews with the hiring manager and team members
• Background check and security clearance verification
• Job offer and onboarding

FAQ

1. What is the NV1 security clearance?
   NV1 security clearance is an Australian government security clearance that allows individuals access to classified information and resources. It requires a thorough background check and security assessment.
2. What are the key skills required for this role?
   Key skills include field service management, team leadership, client support, problem resolution, project management, and strong communication skills.
3. What are the opportunities for professional development at Unisys?
   Unisys offers a variety of professional development opportunities, including training programs, online courses, and mentorship programs.
4. What is the work environment like at Unisys?
   Unisys fosters a collaborative, inclusive, and supportive work environment where employees are encouraged to grow and develop their skills.
5. What is the company's policy on work-life balance?
   Unisys is committed to providing employees with a healthy work-life balance and offers flexible work arrangements where possible.
6. What is the interview process like?
   The interview process typically involves an initial screening by HR, followed by interviews with the hiring manager and team members.
7. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and employee assistance program.
8. What is the dress code at Unisys?
   The dress code at Unisys is business casual.
9. How does Unisys support diversity and inclusion?
   Unisys is committed to fostering a diverse and inclusive work environment where all employees feel valued and respected.
10. What opportunities are there for career advancement?
    Unisys offers a variety of career paths and opportunities for advancement, depending on your skills and interests.